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Closing the Policy/Delivery Gap (with Design)

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Closing lightning talk at Ottawa DesignMeets...PublicPolicy event on November 11, 2013. See http://designmeets.ca

Closing the Policy/Delivery Gap (with Design)

  1. 1. Closing the Policy/Delivery Gap Jess McMullin | Centre for Citizen Experience @jessmcmullin DesignMeets…Public Policy | Ottawa | November 11, 2013 #designmeets #citx 1
  2. 2. Hey!! 2
  3. 3. The gap between policy & delivery 3
  4. 4. 87% Of policymakers felt that their policies were not implemented in the way that they had envisioned or intended. 4
  5. 5. I have a confession… 5
  6. 6. I made that stat up. 6
  7. 7. Based on dozens of conversations… 7
  8. 8. Policy in the world is implementation 8
  9. 9. Policymaking disconnect from the frontline. + Frontline lack of understanding of policy intent. 9
  10. 10. Design can help bridge the policy / delivery gap. 10
  11. 11. Policymaking is a design process. 11
  12. 12. Service Architecture 12
  13. 13. Service Architecture Framework 13
  14. 14. Service Architecture vs. Form Function Framing 14
  15. 15. Design+Policy Activities: Facilitate Collaborate Innovate Communicate Evaluate 15
  16. 16. Design Methods for Policy Field research Codesign Prototyping Visualization Meaningful Measures 16
  17. 17. Thank you! Merci Beaucoup! Jess McMullin The Centre for Citizen Experience @jessmcmullin Jess AT ctzn DOT ca http://citizenexperience.com (.org coming soon)

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