This vacancy notice is for an experienced Customer Experience Officer position at PHONE TEC. The Customer Experience Officer will report to the Customer Relations Manager and be responsible for floor management, driving sales, excellent customer service, and day-to-day supervision of Sales Associates. Duties include ensuring every customer receives high standards of service, recommending training for employees, ensuring the store is stocked, protecting the brand attributes, adequate staffing, and building team relationships. The ideal candidate has a two-year college degree, minimum three years of sales experience, preferably in telecoms. They must have excellent communication skills, ability to work productively in a competitive environment, be professional, computer literate, and have strong customer service

1. VACANCY NOTICE
EXPERIENCED CUSTOMER EXPERIENCE OFFICER
An opportunity has arisen at PHONE TEC for the post of Customer Experience
Officer.
The Customer Experience Officer will report directly to the Customer Relations Manager
and will be responsible for floor management, driving sales, excellent customer service and
the day-to-day supervision of the Sales Associates.
Duties will include but not be limited to:
Ensuring that every customer who enters the LIME Retail Store receives the highest
standards of service;
Recommending training for employees on how to sell, cross-sell, up-sell, product
knowledge and providing unparalleled customer service;
Ensure the store is fully stocked and well appointed;
Protecting and sustaining attributes of the LIME brand;
Ensuring adequate staffing at all times and building a positive team relationship;
Ensuring congruence and consistency between customer expectations and in-store
deliverables

2. VACANCY – Customer Experience Officer
Education and Experience:
The successful candidate must have successfully completed a two-year College
programme and have a minimum of three (3) years experience in a sales environment.
Prior experience in a telecoms environment would be a distinct advantage.
Skills and Abilities
The successful applicant must have:
Excellent communication skills; be able to work productively and effectively in a
competitive environment, be professional and able to work on own initiative.
A strong work ethic and excellent customer service skills.
Computer literacy is essential.
Applications from suitably qualified candidates, should be addressed to:
The Chief Executive Officer, PHONETEC , 19-21 King George V Street, Roseau,
Commonwealth of Dominica and sent via e-mail to ceo@ph onetec.com to reach no
later than Nov 22nd, 2013.