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Breaking down the barriers to staff engagement - Chalkley


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Presented at LILAC 2017

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Breaking down the barriers to staff engagement - Chalkley

  1. 1. Engaging with staff through information literacy and outreach Alan Chalkley Library and Archive Service @alanchalkley
  2. 2. Who are we? Since 1916, the Royal College of Nursing has pioneered professional standards for nurses, shaped health policies and promoted excellence in practice Today with around 435,000 members across the NHS, independent and voluntary sectors, we are uniquely acknowledged as the voice of nursing by both the government and the public A trade union and a professional organisation
  3. 3. The Library and Archive service in context: • the first RCN Library established in 1923 at Cavendish Square in London • libraries in London, Cardiff, Edinburgh and Belfast • 54,000 print books • 1,100 e-journals • 30,000 e-books • serving 900 staff across the organisation and 435,000 members RCN Libraries LondonCardiff Belfast Edinburgh
  4. 4. We had to overcome the following: • perception of a member-only service • London centric and only relevant to those near our physical libraries • purely nursing and clinical collections • difficult to use and unintuitive website • lack of visibility across the organisation • lack of information literacy training for staff • a staid image Barriers to staff engagement
  5. 5. We implemented the following: • library open days for staff and participation in organisations Learning At Work Week • IL and 1:1 sessions available for staff • each RCN office has a dedicated library outreach contact • brand new website: ease of use/intuitive • easy to use single search (SUMMON) • presence at new staff inductions • not just nursing books! Collection development around CPD, health and wellbeing • assisting with member recruitment and retention Breaking down barriers
  6. 6. Engaging with staff
  7. 7. The work continues… Responsiveness to staff IL needs Continue to invest in outreach Improve intranet visibility IP authentication for staff – no login Evaluate impact of work
  8. 8. Appendix Goldstein, S (2016) Information literacy in the workplace, GKIM matters, 6, June, pp.6-9. workplace/ RCN Library and Heritage Centre video tour RCN (2016) RCN Library and Archives 5 year plan, London: RCN. RCN centenary timeline (using resources from our archives) RCN library online exhibition: The Voice of Nursing: Celebrating 100 years of the RCN: an exhibition in celebration of the College's 100th birthday Bibliography