The HIVE – Europe’s first joint use public and university library


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Ann Craig, Research & Partnerships Manager - University of Worcester

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The HIVE – Europe’s first joint use public and university library

  1. 1. Shared services: from vision torealityAnn Craig: Team Leader, Community and PartnershipsUniversity of Worcester
  2. 2. • Introduction• The Organisations- Objectives- Challenges/issues• Planning• The first 10 months• What next?
  3. 3. IntroductionSome basic facts about the Hive…• Partnership project and service between theUniversity of Worcester and WorcestershireCounty Council• PFI Funded• Houses not just the library, but Archives andArchaeology Service, plus Worcestershire Hub• Integrated Library service to supportUniversity members and the public• Jointly managed by UW and WCC
  4. 4. IntroductionSome basic facts about the Hive…• Library element consists of dedicated ‘front ofhouse’ team (cross organisation) and librarysubject enquiries second tier (UW librarians)• Support services integral to service include ITSupport and facilities management• Hive has 5 levels open to all users, roughly250,000 books and 250 PCs• Opening hours: 08:30-22:00 every day (exceptbank holidays)
  5. 5. “We aim to make a truly transformative contribution to thelives of our students, staff and the people of our region, andto make a very positive impact in society more broadly.”(UW Strategic Plan 2013-2018)[]The Organisations – UW
  6. 6. Objectives include:• Even higher quality of education• Sustained emphasis on professionalism of staff• Strategy to develop culture of participation and activecitizenship• Renewed strategy for partnerships…to fulfil theUniversity’s role as a key engine for opportunity,creativity, wealth creation and improved public servicesThe Organisations - UW
  7. 7. Information and Learning ServicesObjectives include:• Work with Outreach Team to develop and implement transitionactivity for schools/colleges based at and on the Hive• Develop business network, support and training at the Hive• Develop an exciting and engaging programme of cultural andacademic activity at the Hive which reaches newaudiences…and encourages people to engage with theUniversity in new ways• Create opportunities for students to work purposefully on Hivecommunity engagement projectsThe Organisations - ILS
  8. 8. “…we need to focus on delivering services to people whocannot provide for themselves whilst enabling others to helpthemselves by removing the barriers that they face.”(Worcestershire County Council Corporate Plan Refresh 2013-17)[]The Organisations - WCC
  9. 9. Objectives include:• Social inclusion, based on Dept for Culture, Media andSport’s Libraries for All. Factors include low income,unemployment, poor skills, health, ethnicity etc.• Access to information and training• Access to technology (particularly online services)• Business links• Adult learning in the Community• Children and Young PeopleThe Organisations - WCC
  10. 10. Planning• 2004: discussions started between partners - both needednew libraries• 2009: Galliford Try, contractor, was appointed• 2010: building started• Feb 2012: building handed over• July 2nd 2012: building opened• July 11th 2012: official opening by Her Majesty the Queen
  11. 11. Planning: Vision• Inspiration• Connection• Aspiration• Learning• Integration• Inclusivity• Enduring Values• Well-being• Sustainability• Visibility
  12. 12. Planning• Set of workstreams made up of staff from both organisationse.g.– Staffing and volunteering– Customer services– Library systems– IT infrastructure– Facilities management– Children’s services• Training programme – with access to the building from 5months before opening
  13. 13. Challenges/Issues included:• Financial situation - budget cuts across Council services, at least£20m per year. Potential for 70% of total budget being requiredfor social care• Changes to HE funding – implications for recruitment/studentnumbers• Range of spaces available and requirements of all library users• Part of wider organisations e.g. consistency across all Countylibraries• Separate funding streams• Circulation of stock – joint parameters• Preparing students and academic staffChallenges
  14. 14. Library services• Staff contracts – with original employer• “One team” ethos thoughout building• Integrated customer services team – lead by Library ServicesManager supported by WCC and UW team leaders• Enquiry services – UW librarians for in-depth questions• Referral system• Floor walking – staff “pods” rather than desks
  15. 15. Circulation parameters• Widening access to UW stock v students’ needs• Changes to loan periods– 3 week loan (Two thirds of UW stock + all WCC book stock)– 2 week loan (35,000 UW books – based on usage figures,WCC customers can have 1 at any one time, UW memberscan borrow 12)– University Short Loan (6,000 books, 1 day loan, referenceaccess for County customers)• 3 week and 2 week loans integrated on shelves• Overdue charges – same for all borrowers• Joint library management system - Talis
  16. 16. First 10 months• Open on time and on budget• 804,293 visitors by end of April 2013• Pattern of use by UW and WCC customers as expected: busytimes are complementary• Staff – delivery of services• Lots of learning for all staff! Bitesized training• Events – Beeline (children’s literature) Festival, Kay’s artsproject, Bedroom Tax drop-in, Heart Walk, plays and poetryreadings• Feedback/awards
  17. 17. First 10 monthsChallenges/issues and responses• Staffing at opening• Staff communications/information• Balancing user needs/behaviour• Multi-site university• Drop off box at St John’s campus/bus routes• Student point of reference• Access to PCs – booking system/screens• Online request system for journals in archive
  18. 18. Current measures• Loans of ‘critical’ material:Measures050001000015000200002500030000UW WCCKey Text Loans/RenewalsKey Text Loans/Renewals
  19. 19. What next?• Work with pre-entry students• Collection management• Further work on bringing out academic content ofcollections/displays• More work in engaging young people with resourcesand opportunities
  20. 20. Questions?