SlideShare a Scribd company logo
1 of 22
Download to read offline
Build it and they will come: developing an in-
house service for practitioners
Jo Wood, Librarian
Children and Family Court Advisory and Support Service
(Cafcass)
Overview
• A brief history of the Children and Family Court Advisory and Support
Service
• Why did Cafcass need a library service?
• A brief(ish) history of the library
• Why does Cafcass have a library now?
• An overview of the service
• What else does the library do?
• The importance of statistics and feedback
• Proving our worth – library impact study 2013
• Pros and cons of building a library service
• Future developments
• …and finally…
A brief history of Cafcass
• Set up on 1st
April 2001
• Brought together the family court services previously
provided by the Family Court Welfare Service, the Guardian
ad Litem Service and the Children’s Division of the Official
Solicitor’s Office.
• Non-Departmental Public Body, accountable to the Ministry
of Justice
• Employs c.1,300 Family Court Advisors (qualified,
experienced social workers) across 43 sites in England
• Remit to support the 140,000 children and young people
each year who go through the family justice system
Why did Cafcass need a library/information service?
From the Cafcass-Barnardo’s terms of
reference document, April 2006:
• Enable staff in 10 regions across
England, based in over 100 locations
around the country, to access up-to-
date published information in a cost
effective way
• Reduce time spent searching for
information
 Assist staff to keep up-to-date with
their own area of work
 Support staff development and
training
 Promote knowledge management
initiatives
Libraries v Google:
A brief(ish) history of the Library, Part 1
2004 – Commissioned by Cafcass, NSPCC conducted a
library feasibility study
2006 – Jo appointed; start of Cafcass-Barnardo’s Library
partnership
2006-2009 – Barnardo’s-Cafcass remote library service
2008 – Barnardo’s decided to close their library
2009 – Jo transferred from Barnardo’s to Cafcass and
tasked with re-establishing the library.
2009-2011 – Cafcass Library based near London Bridge
A room with some books in
The Cafcass Library at London Bridge, 2009-2011
A brief(ish) history of the Library, Part 2
2010 – Library Assistant appointed to support Jo
2011 – Library moved into Cafcass National Office at the
Department for Education
2014 – National Office moved to Bloomsbury;
sponsorship moved over to the Ministry of Justice
An area with some books in
The Cafcass Library in the Department for Education building, 2011-
2014
Why does Cafcass have a Library now?
The Library has four functions:
1. To support the development of evidence-informed practice and to
assist practitioners in using research in their work
2. To support the CPD (Continued Professional Development) needs
of staff
3. To support staff undertaking academic studies.
4. To support the work of National Office functions, including: the
National Improvement Service, Policy, Communications and HR
(essentially, we work with every department you can think of.)
The Library also supports social work students on placement with
Cafcass and Newly-Qualified Social Workers.
The Cafcass Library in Bloomsbury, 2014 - present
An overview of the library service
•We offer a comprehensive remote
Library and Information Service that is
available for all staff to use, regardless
of location.
• The Library has two staff: the Librarian
and the Library Assistant.
•The Library collections are composed
of more than 19,000 books, journal
articles, government publications,
research reports and links to online
content.
•The Library subscribes to a small
number of journals and has a budget to
buy books. We also subscribe to the
Medline and PsycInfo databases via
Ovid.
•. The Librarian monitors more than 80
journal titles. The Library Assistant
monitors nearly 300 websites and
online resources that are relevant to the
work of Cafcass. All pertinent items are
added to the Library Catalogue.
• We use the Olib Library Management
System
•We classify books using the Bliss
classification system
What else does the Library do? (1)
Producing current awareness bulletins:
1.Recently Added to the Library’ Bulletin (monthly)
-Contains c.120 items per month. Each item listed with unique reference number
to make requesting easier and a brief abstract
2. Library, Research and Policy Bulletin (monthly)
-A 2-page summary of the work of these teams, highlighting internal and external
news and access links to Research in Practice training courses
3. Human Resources and Organisational Development bulletin
(monthly)
-A topic-focused summary of research on a particular area, agreed on
collaboratively with HR staff
What else does the Library do? (2)
•Collecting usage stats
•Writing knowledge bites/key messages
documents for the MySkills e-learning portal and
the staff intranet
• Solving ‘Needle in a haystack’ enquiries
•Managing the Research in Practice contract
•Providing a remote library service to West
Berkshire local authority
The importance of statistics and feedback
We collect statistics on:
•Requests (defined as any contact
with the library for items, advice or
enquiries)
•Book loans
•Article requests
•Subject requests and literature
searches
•The most requested/borrowed
books
•Library use by individual user,
office and service area
Reporting procedures:
•Monthly reports to my line
manager
•Quarterly and annual reports
to the Chief Executive and
Cafcass Board
Quarterly statistics – April 2009 - present
Statistics overview:
Then (2009-2010) Now (2014-2015)*
1,411 requests 3,900 requests
536 book loans 1,794 book loans
1,531 article/online requests 5,958 article/online requests
197 subject searches 938 subject searches
*to 31st
January 2015
Feedback, or nice things that people have said about us
“The Library has proved to be an invaluable resource on a number of
projects I have worked on over my time as a Graduate. Jo and Shauna
are always willing to go the extra mile to ensure that the Library is the
primary source of resources for all Cafcass staff and Practitioners”. Paul
Froud, Graduate.
“Fantastic resource at our fingertips, [I] have regularly encouraged team
members to access [the] Library for research to underpin practice. I have
the Library as a standing agenda item for team meetings and forward
Recently Added information to [the] team” Service Manager, Brighton.
“I think it’s an excellent resource and one of the best things about working for
Cafcass as you can always rely on finding, or being pointed in the right
direction, to access appropriate material” FCA, London.
“…Jo is a well informed and extremely helpful contact…I consider [the
Library] to be one of the most beneficial resources Cafcass offers its
staff” Anthony Douglas, Chief Executive.
Impact study 2013 – proving our worth
• Conducted a Survey Monkey survey, followed by in-depth telephone interviews
and a survey of subject requests received.
The results indicated that:
• 99% of respondents described the Library as being either very helpful or ‘quite
helpful’ in assisting them with their casework.
• 96% of respondents that engaged in academic study were satisfied with the level
of service received from the Library.
• Where dissatisfaction was expressed, the source of dissatisfaction as related
primarily to the absence of relevant research, rather than the Library service.
• The Library service is used by operational staff within both private and public law,
particularly where in-depth understanding and assessment of safeguarding
matters is required.
• Very high levels of satisfaction with the Library Service, notably the speed with
which requests are dealt with, the efficiency of the Library staff and the time-saving
aspects of being able to access an in-house Library. The Library was compared
favourably with external information services.
Pros and cons of building a library service
The Good
1. You get to own all of the big decisions
2. You can tailor the service to fit the
needs of your users
3. No-one tells you what to do and how to
do it
4. I’m the ‘Library expert’ in the
organisation
5. Don’t like something? You can change
it without having to go through a
lengthy approval process.
6. It’s hugely rewarding
7. It’s the best job I will ever have in the
profession
The Bad
1. Failure isn’t an option
2. Constantly having to justify what you do
to internal and external stakeholders
3. Continued uncertainty in the public
sector
4. There’s no-one to bounce ideas off and
it can be quite lonely
5. You have to learn as you go and accept
that progress won’t always be linear
6. There’s no-one else to blame when
things go wrong
Davenport Public Library Via:
http://41.media.tumblr.com/0b3765f0ba2429c6adfa9328f7f065bf/tumblr_nh7j
3zal0n1rmidh1o8_1280.jpg
Future developments
1.E-books (possibly) - coverage isn’t quite there yet;
practitioners still like actual books sometimes. We have
conducted two studies in the last three years – we’re
looking at doing another one towards the end of this year
2.New library catalogue (hopefully) – Cafcass is
undergoing an IT procurement process. The Library
Management System is part of the improvement
programme
…and finally
If you want to find out more, visit the Library or simply contact me for
a chat…
E-mail: jo.wood@cafcass.gsi.gov.uk
Twitter: @JoWood79
Work mobile: 0782 3553176

More Related Content

What's hot

Thesis on Service design
Thesis on Service designThesis on Service design
Thesis on Service designBipin Mood
 
Open access swap shop: Sharing what's worked (and what hasn't) supporting ope...
Open access swap shop:Sharing what's worked (and what hasn't)supporting ope...Open access swap shop:Sharing what's worked (and what hasn't)supporting ope...
Open access swap shop: Sharing what's worked (and what hasn't) supporting ope...ocoxall
 
Laura Connaughton - Great Expectations, Birmingham December 2014
Laura Connaughton - Great Expectations, Birmingham December 2014Laura Connaughton - Great Expectations, Birmingham December 2014
Laura Connaughton - Great Expectations, Birmingham December 2014Laura Connaughton BA MLIS ALAI
 
Becky Cole - Faculty Engagement and the Functionally Structured Academic Library
Becky Cole - Faculty Engagement and the Functionally Structured Academic LibraryBecky Cole - Faculty Engagement and the Functionally Structured Academic Library
Becky Cole - Faculty Engagement and the Functionally Structured Academic LibraryBecky Cole
 
Talis Aspire Open Day - Introduction
Talis Aspire Open Day - IntroductionTalis Aspire Open Day - Introduction
Talis Aspire Open Day - IntroductionTalis Education Ltd
 
What is NoveList Complete?
What is NoveList Complete?What is NoveList Complete?
What is NoveList Complete?bmbryan
 
Northumbria Presentation - Talis Aspire Open Day 27 Nov 2014
Northumbria Presentation - Talis Aspire Open Day 27 Nov 2014Northumbria Presentation - Talis Aspire Open Day 27 Nov 2014
Northumbria Presentation - Talis Aspire Open Day 27 Nov 2014Talis
 
[Km] ask a librarian service
[Km]  ask a librarian service[Km]  ask a librarian service
[Km] ask a librarian serviceRakphao
 
The Embedded Librarian: Using Technology in Service Delivery
The Embedded Librarian: Using Technology in Service DeliveryThe Embedded Librarian: Using Technology in Service Delivery
The Embedded Librarian: Using Technology in Service DeliveryPavlinka Kovatcheva
 
Pursuing the Digital Libraries Dream: Perspectives on Becoming a Vendor
Pursuing the Digital Libraries Dream: Perspectives on Becoming a VendorPursuing the Digital Libraries Dream: Perspectives on Becoming a Vendor
Pursuing the Digital Libraries Dream: Perspectives on Becoming a VendorRichard Huffine
 
"To Meditate, or Not Meditate, That is the Question:" Setting up Get It Now a...
"To Meditate, or Not Meditate, That is the Question:" Setting up Get It Now a..."To Meditate, or Not Meditate, That is the Question:" Setting up Get It Now a...
"To Meditate, or Not Meditate, That is the Question:" Setting up Get It Now a...Charleston Conference
 
The Future of Finding at the University of Oxford: CNI Fall 2016
The Future of Finding at the University of Oxford: CNI Fall 2016The Future of Finding at the University of Oxford: CNI Fall 2016
The Future of Finding at the University of Oxford: CNI Fall 2016Christine Madsen
 
Scottish school libraries and citizenship
Scottish school libraries and citizenship Scottish school libraries and citizenship
Scottish school libraries and citizenship CILIPScotland
 
Consortial PDA of eBooks
Consortial PDA of eBooksConsortial PDA of eBooks
Consortial PDA of eBooksLorraine Huddy
 
Reach out and Touch: Innovation to Connect with Non-Traditional Library Users...
Reach out and Touch: Innovation to Connect with Non-Traditional Library Users...Reach out and Touch: Innovation to Connect with Non-Traditional Library Users...
Reach out and Touch: Innovation to Connect with Non-Traditional Library Users...The Entrepreneurial Librarian
 
Reading lists and the university - University of Kent
Reading lists and the university - University of KentReading lists and the university - University of Kent
Reading lists and the university - University of KentTalis
 

What's hot (20)

Thesis on Service design
Thesis on Service designThesis on Service design
Thesis on Service design
 
Helen Farrell: "Turn and face the strange"
Helen Farrell: "Turn and face the strange"Helen Farrell: "Turn and face the strange"
Helen Farrell: "Turn and face the strange"
 
Open access swap shop: Sharing what's worked (and what hasn't) supporting ope...
Open access swap shop:Sharing what's worked (and what hasn't)supporting ope...Open access swap shop:Sharing what's worked (and what hasn't)supporting ope...
Open access swap shop: Sharing what's worked (and what hasn't) supporting ope...
 
Laura Connaughton - Great Expectations, Birmingham December 2014
Laura Connaughton - Great Expectations, Birmingham December 2014Laura Connaughton - Great Expectations, Birmingham December 2014
Laura Connaughton - Great Expectations, Birmingham December 2014
 
Becky Cole - Faculty Engagement and the Functionally Structured Academic Library
Becky Cole - Faculty Engagement and the Functionally Structured Academic LibraryBecky Cole - Faculty Engagement and the Functionally Structured Academic Library
Becky Cole - Faculty Engagement and the Functionally Structured Academic Library
 
Talis Aspire Open Day - Introduction
Talis Aspire Open Day - IntroductionTalis Aspire Open Day - Introduction
Talis Aspire Open Day - Introduction
 
What is NoveList Complete?
What is NoveList Complete?What is NoveList Complete?
What is NoveList Complete?
 
Northumbria Presentation - Talis Aspire Open Day 27 Nov 2014
Northumbria Presentation - Talis Aspire Open Day 27 Nov 2014Northumbria Presentation - Talis Aspire Open Day 27 Nov 2014
Northumbria Presentation - Talis Aspire Open Day 27 Nov 2014
 
Anne Middleton & Louise Gordon: Northern Collaboration Learning Exchange
Anne Middleton & Louise Gordon: Northern Collaboration Learning ExchangeAnne Middleton & Louise Gordon: Northern Collaboration Learning Exchange
Anne Middleton & Louise Gordon: Northern Collaboration Learning Exchange
 
[Km] ask a librarian service
[Km]  ask a librarian service[Km]  ask a librarian service
[Km] ask a librarian service
 
Jill taylor roe
Jill taylor roeJill taylor roe
Jill taylor roe
 
The Embedded Librarian: Using Technology in Service Delivery
The Embedded Librarian: Using Technology in Service DeliveryThe Embedded Librarian: Using Technology in Service Delivery
The Embedded Librarian: Using Technology in Service Delivery
 
Pursuing the Digital Libraries Dream: Perspectives on Becoming a Vendor
Pursuing the Digital Libraries Dream: Perspectives on Becoming a VendorPursuing the Digital Libraries Dream: Perspectives on Becoming a Vendor
Pursuing the Digital Libraries Dream: Perspectives on Becoming a Vendor
 
"To Meditate, or Not Meditate, That is the Question:" Setting up Get It Now a...
"To Meditate, or Not Meditate, That is the Question:" Setting up Get It Now a..."To Meditate, or Not Meditate, That is the Question:" Setting up Get It Now a...
"To Meditate, or Not Meditate, That is the Question:" Setting up Get It Now a...
 
The Future of Finding at the University of Oxford: CNI Fall 2016
The Future of Finding at the University of Oxford: CNI Fall 2016The Future of Finding at the University of Oxford: CNI Fall 2016
The Future of Finding at the University of Oxford: CNI Fall 2016
 
Scottish school libraries and citizenship
Scottish school libraries and citizenship Scottish school libraries and citizenship
Scottish school libraries and citizenship
 
Dominic Broadhurst and Jill Eaves: Making the customer king or queen
Dominic Broadhurst and Jill Eaves: Making the customer king or queenDominic Broadhurst and Jill Eaves: Making the customer king or queen
Dominic Broadhurst and Jill Eaves: Making the customer king or queen
 
Consortial PDA of eBooks
Consortial PDA of eBooksConsortial PDA of eBooks
Consortial PDA of eBooks
 
Reach out and Touch: Innovation to Connect with Non-Traditional Library Users...
Reach out and Touch: Innovation to Connect with Non-Traditional Library Users...Reach out and Touch: Innovation to Connect with Non-Traditional Library Users...
Reach out and Touch: Innovation to Connect with Non-Traditional Library Users...
 
Reading lists and the university - University of Kent
Reading lists and the university - University of KentReading lists and the university - University of Kent
Reading lists and the university - University of Kent
 

Viewers also liked

Children's rights placement moves
Children's rights  placement movesChildren's rights  placement moves
Children's rights placement movesCROA Not for profit
 
Media consent form for how kicking is your cicc
Media consent form for how kicking is your ciccMedia consent form for how kicking is your cicc
Media consent form for how kicking is your ciccCROA Not for profit
 
Childrens Rights Tour 2010 - Carolyne Willow
Childrens Rights Tour 2010 - Carolyne WillowChildrens Rights Tour 2010 - Carolyne Willow
Childrens Rights Tour 2010 - Carolyne WillowCROA Not for profit
 
George I. Munro
George I. MunroGeorge I. Munro
George I. Munrohrmunro
 
Top 10 business support assistant interview questions and answers
Top 10 business support assistant interview questions and answersTop 10 business support assistant interview questions and answers
Top 10 business support assistant interview questions and answerswoodchinan
 
Top 10 business support officer interview questions and answers
Top 10 business support officer interview questions and answersTop 10 business support officer interview questions and answers
Top 10 business support officer interview questions and answersjomdlor
 
Presentasi directing
Presentasi directingPresentasi directing
Presentasi directingmeongs
 
Novia salcedoanadíaz
Novia salcedoanadíazNovia salcedoanadíaz
Novia salcedoanadíazJorge Berezo
 
Because Writing is Hard: 12 Tips for Better Copy, Faster
Because Writing is Hard: 12 Tips for Better Copy, FasterBecause Writing is Hard: 12 Tips for Better Copy, Faster
Because Writing is Hard: 12 Tips for Better Copy, FasterSidneyeve Matrix
 
Las videoconsolas
Las videoconsolasLas videoconsolas
Las videoconsolaselcremas2
 
egk13 - Brain Circulation Schemes - Erick Tambo
egk13 - Brain Circulation Schemes - Erick Tamboegk13 - Brain Circulation Schemes - Erick Tambo
egk13 - Brain Circulation Schemes - Erick Tamboicebauhaus
 
Bao cao-thuc-tap-ke-toan
Bao cao-thuc-tap-ke-toanBao cao-thuc-tap-ke-toan
Bao cao-thuc-tap-ke-toanOanh Kim
 
Productive muslim2daysseminarkl2013notes
Productive muslim2daysseminarkl2013notesProductive muslim2daysseminarkl2013notes
Productive muslim2daysseminarkl2013noteskhairulshah
 
Manual de contratacion pública socialmente responsable.
Manual de contratacion pública socialmente responsable.Manual de contratacion pública socialmente responsable.
Manual de contratacion pública socialmente responsable.José María
 
Iberoservice vok2
Iberoservice vok2Iberoservice vok2
Iberoservice vok2Lukas Mack
 
Fonetica y fonología
Fonetica y fonologíaFonetica y fonología
Fonetica y fonologíaerikapamela18
 

Viewers also liked (20)

Rapport by Steve Percival
Rapport by Steve PercivalRapport by Steve Percival
Rapport by Steve Percival
 
Children's rights placement moves
Children's rights  placement movesChildren's rights  placement moves
Children's rights placement moves
 
Media consent form for how kicking is your cicc
Media consent form for how kicking is your ciccMedia consent form for how kicking is your cicc
Media consent form for how kicking is your cicc
 
Childrens Rights Tour 2010 - Carolyne Willow
Childrens Rights Tour 2010 - Carolyne WillowChildrens Rights Tour 2010 - Carolyne Willow
Childrens Rights Tour 2010 - Carolyne Willow
 
George I. Munro
George I. MunroGeorge I. Munro
George I. Munro
 
Top 10 business support assistant interview questions and answers
Top 10 business support assistant interview questions and answersTop 10 business support assistant interview questions and answers
Top 10 business support assistant interview questions and answers
 
Top 10 business support officer interview questions and answers
Top 10 business support officer interview questions and answersTop 10 business support officer interview questions and answers
Top 10 business support officer interview questions and answers
 
Manual siemens encimera modular er326bb70e
Manual siemens   encimera modular er326bb70eManual siemens   encimera modular er326bb70e
Manual siemens encimera modular er326bb70e
 
Presentasi directing
Presentasi directingPresentasi directing
Presentasi directing
 
Novia salcedoanadíaz
Novia salcedoanadíazNovia salcedoanadíaz
Novia salcedoanadíaz
 
Because Writing is Hard: 12 Tips for Better Copy, Faster
Because Writing is Hard: 12 Tips for Better Copy, FasterBecause Writing is Hard: 12 Tips for Better Copy, Faster
Because Writing is Hard: 12 Tips for Better Copy, Faster
 
Las videoconsolas
Las videoconsolasLas videoconsolas
Las videoconsolas
 
egk13 - Brain Circulation Schemes - Erick Tambo
egk13 - Brain Circulation Schemes - Erick Tamboegk13 - Brain Circulation Schemes - Erick Tambo
egk13 - Brain Circulation Schemes - Erick Tambo
 
Presentación tuenti mkdays
Presentación tuenti mkdaysPresentación tuenti mkdays
Presentación tuenti mkdays
 
Bao cao-thuc-tap-ke-toan
Bao cao-thuc-tap-ke-toanBao cao-thuc-tap-ke-toan
Bao cao-thuc-tap-ke-toan
 
Productive muslim2daysseminarkl2013notes
Productive muslim2daysseminarkl2013notesProductive muslim2daysseminarkl2013notes
Productive muslim2daysseminarkl2013notes
 
Manual de contratacion pública socialmente responsable.
Manual de contratacion pública socialmente responsable.Manual de contratacion pública socialmente responsable.
Manual de contratacion pública socialmente responsable.
 
concept.T!NG
concept.T!NGconcept.T!NG
concept.T!NG
 
Iberoservice vok2
Iberoservice vok2Iberoservice vok2
Iberoservice vok2
 
Fonetica y fonología
Fonetica y fonologíaFonetica y fonología
Fonetica y fonología
 

Similar to Jo Wood, Cafcass –Build it and they will come: developing an in-house service for practitioners.

Creating student-centred employability resources at City University Library -...
Creating student-centred employability resources at City University Library -...Creating student-centred employability resources at City University Library -...
Creating student-centred employability resources at City University Library -...IL Group (CILIP Information Literacy Group)
 
Research Services Forum on Access Services 2014
Research Services Forum on Access Services 2014Research Services Forum on Access Services 2014
Research Services Forum on Access Services 2014Timothy Hackman
 
Buildings and spaces: Are they relevant in the virtual environment?
Buildings and spaces: Are they relevant in the virtual environment?Buildings and spaces: Are they relevant in the virtual environment?
Buildings and spaces: Are they relevant in the virtual environment? IFLA
 
Looking at the Library through the lens of the SDGs (Sustainable Development ...
Looking at the Library through the lens of the SDGs (Sustainable Development ...Looking at the Library through the lens of the SDGs (Sustainable Development ...
Looking at the Library through the lens of the SDGs (Sustainable Development ...ldore1
 
Andrew Simpson - Making sense for researchers: finding a practical approach a...
Andrew Simpson - Making sense for researchers: finding a practical approach a...Andrew Simpson - Making sense for researchers: finding a practical approach a...
Andrew Simpson - Making sense for researchers: finding a practical approach a...sherif user group
 
Strategic plan presentation public library team 2_weiser_leader
Strategic plan presentation public library team 2_weiser_leaderStrategic plan presentation public library team 2_weiser_leader
Strategic plan presentation public library team 2_weiser_leaderJennifer Weiser
 
Research the researcher: informing the development of effective library resea...
Research the researcher: informing the development of effective library resea...Research the researcher: informing the development of effective library resea...
Research the researcher: informing the development of effective library resea...northerncollaboration
 
The Notable Reports Panel Strikes Again: WAPL 2017
The Notable Reports Panel Strikes Again: WAPL 2017The Notable Reports Panel Strikes Again: WAPL 2017
The Notable Reports Panel Strikes Again: WAPL 2017WiLS
 
A University and its Library
A University and its LibraryA University and its Library
A University and its LibraryStephen Town
 
Jumpstarting the heart of campus ipal 2013
Jumpstarting the heart of campus ipal 2013Jumpstarting the heart of campus ipal 2013
Jumpstarting the heart of campus ipal 2013Joyce Meldrem
 
Research and Learning Forum - 2/14/2017
Research and Learning Forum - 2/14/2017Research and Learning Forum - 2/14/2017
Research and Learning Forum - 2/14/2017Timothy Hackman
 
Incorporating student content at city- Diane Bell, City University
Incorporating student content at city- Diane Bell, City UniversityIncorporating student content at city- Diane Bell, City University
Incorporating student content at city- Diane Bell, City UniversityALISS
 
Staffing For the Future
Staffing For the FutureStaffing For the Future
Staffing For the FutureMicah Altman
 
SLAV Conference 15 March 2013
SLAV Conference 15 March 2013SLAV Conference 15 March 2013
SLAV Conference 15 March 2013David Feighan
 
Value and impact presentation northern collaboration june 2015
Value and impact presentation northern collaboration june 2015Value and impact presentation northern collaboration june 2015
Value and impact presentation northern collaboration june 2015ais161
 
Research Services at DBS Library
Research Services at DBS LibraryResearch Services at DBS Library
Research Services at DBS Librarydbslibrary
 
Assessment & Marketing in Libraries
Assessment & Marketing in LibrariesAssessment & Marketing in Libraries
Assessment & Marketing in LibrariesJen Rutner
 

Similar to Jo Wood, Cafcass –Build it and they will come: developing an in-house service for practitioners. (20)

Creating student-centred employability resources at City University Library -...
Creating student-centred employability resources at City University Library -...Creating student-centred employability resources at City University Library -...
Creating student-centred employability resources at City University Library -...
 
Staff Guide to the Michael Parker Library
Staff Guide to the Michael Parker LibraryStaff Guide to the Michael Parker Library
Staff Guide to the Michael Parker Library
 
Research Services Forum on Access Services 2014
Research Services Forum on Access Services 2014Research Services Forum on Access Services 2014
Research Services Forum on Access Services 2014
 
2015 Resume
2015 Resume2015 Resume
2015 Resume
 
Buildings and spaces: Are they relevant in the virtual environment?
Buildings and spaces: Are they relevant in the virtual environment?Buildings and spaces: Are they relevant in the virtual environment?
Buildings and spaces: Are they relevant in the virtual environment?
 
Looking at the Library through the lens of the SDGs (Sustainable Development ...
Looking at the Library through the lens of the SDGs (Sustainable Development ...Looking at the Library through the lens of the SDGs (Sustainable Development ...
Looking at the Library through the lens of the SDGs (Sustainable Development ...
 
Andrew Simpson - Making sense for researchers: finding a practical approach a...
Andrew Simpson - Making sense for researchers: finding a practical approach a...Andrew Simpson - Making sense for researchers: finding a practical approach a...
Andrew Simpson - Making sense for researchers: finding a practical approach a...
 
Strategic plan presentation public library team 2_weiser_leader
Strategic plan presentation public library team 2_weiser_leaderStrategic plan presentation public library team 2_weiser_leader
Strategic plan presentation public library team 2_weiser_leader
 
Research the researcher: informing the development of effective library resea...
Research the researcher: informing the development of effective library resea...Research the researcher: informing the development of effective library resea...
Research the researcher: informing the development of effective library resea...
 
The Notable Reports Panel Strikes Again: WAPL 2017
The Notable Reports Panel Strikes Again: WAPL 2017The Notable Reports Panel Strikes Again: WAPL 2017
The Notable Reports Panel Strikes Again: WAPL 2017
 
A University and its Library
A University and its LibraryA University and its Library
A University and its Library
 
Jumpstarting the heart of campus ipal 2013
Jumpstarting the heart of campus ipal 2013Jumpstarting the heart of campus ipal 2013
Jumpstarting the heart of campus ipal 2013
 
Research and Learning Forum - 2/14/2017
Research and Learning Forum - 2/14/2017Research and Learning Forum - 2/14/2017
Research and Learning Forum - 2/14/2017
 
Incorporating student content at city- Diane Bell, City University
Incorporating student content at city- Diane Bell, City UniversityIncorporating student content at city- Diane Bell, City University
Incorporating student content at city- Diane Bell, City University
 
Staffing For the Future
Staffing For the FutureStaffing For the Future
Staffing For the Future
 
SLAV Conference 15 March 2013
SLAV Conference 15 March 2013SLAV Conference 15 March 2013
SLAV Conference 15 March 2013
 
Value and impact presentation northern collaboration june 2015
Value and impact presentation northern collaboration june 2015Value and impact presentation northern collaboration june 2015
Value and impact presentation northern collaboration june 2015
 
Research Services at DBS Library
Research Services at DBS LibraryResearch Services at DBS Library
Research Services at DBS Library
 
Measuring Excellence with KnowAll Enquire
Measuring Excellence with KnowAll EnquireMeasuring Excellence with KnowAll Enquire
Measuring Excellence with KnowAll Enquire
 
Assessment & Marketing in Libraries
Assessment & Marketing in LibrariesAssessment & Marketing in Libraries
Assessment & Marketing in Libraries
 

More from ALISS

Library champions for disability Meeting Notes January 22nd 2021
Library champions for disability Meeting Notes January 22nd 2021Library champions for disability Meeting Notes January 22nd 2021
Library champions for disability Meeting Notes January 22nd 2021ALISS
 
Disability- higher education, libraries, teaching and learning bibliography m...
Disability- higher education, libraries, teaching and learning bibliography m...Disability- higher education, libraries, teaching and learning bibliography m...
Disability- higher education, libraries, teaching and learning bibliography m...ALISS
 
What is crowdsourcing?
What is crowdsourcing?What is crowdsourcing?
What is crowdsourcing?ALISS
 
Creating Digital Collections Through Crowdsourcing
Creating Digital Collections Through CrowdsourcingCreating Digital Collections Through Crowdsourcing
Creating Digital Collections Through CrowdsourcingALISS
 
The sound of the Crowd: David Tomkins, Bodleian Digital Library
The sound of the Crowd: David Tomkins, Bodleian Digital Library The sound of the Crowd: David Tomkins, Bodleian Digital Library
The sound of the Crowd: David Tomkins, Bodleian Digital Library ALISS
 
July2015cooke.
July2015cooke.July2015cooke.
July2015cooke.ALISS
 
ALISS AGM Minutes 2015
ALISS AGM Minutes 2015ALISS AGM Minutes 2015
ALISS AGM Minutes 2015ALISS
 
Developing digital literacies in undergraduate students: SADL project -
Developing digital literacies in undergraduate students: SADL project - Developing digital literacies in undergraduate students: SADL project -
Developing digital literacies in undergraduate students: SADL project - ALISS
 
News media at the British Library
News media at the British LibraryNews media at the British Library
News media at the British LibraryALISS
 
How SCIE supports the information needs of health and social care professionals
How SCIE supports the information needs of health and social care professionalsHow SCIE supports the information needs of health and social care professionals
How SCIE supports the information needs of health and social care professionalsALISS
 
Searching systematically: supporting authors of Cochrane reviews.
Searching systematically: supporting authors of Cochrane reviews.  Searching systematically: supporting authors of Cochrane reviews.
Searching systematically: supporting authors of Cochrane reviews. ALISS
 
Speedy professional conversations around learning and teaching in higher educ...
Speedy professional conversations around learning and teaching in higher educ...Speedy professional conversations around learning and teaching in higher educ...
Speedy professional conversations around learning and teaching in higher educ...ALISS
 
The Digital Documents Harvesting and Processing Tool (Document Harvester)
The Digital Documents Harvesting and Processing Tool (Document Harvester)The Digital Documents Harvesting and Processing Tool (Document Harvester)
The Digital Documents Harvesting and Processing Tool (Document Harvester)ALISS
 
Building a Collection of the Historical UK Web for scholarly use
Building a Collection of the Historical UK Web for scholarly useBuilding a Collection of the Historical UK Web for scholarly use
Building a Collection of the Historical UK Web for scholarly useALISS
 
Legal Deposit in a Digital Age: an overview
Legal Deposit in a Digital Age: an overviewLegal Deposit in a Digital Age: an overview
Legal Deposit in a Digital Age: an overviewALISS
 
Useful resources for student training and orientation
Useful resources for student training and orientationUseful resources for student training and orientation
Useful resources for student training and orientationALISS
 
Doing something different staff development and workplace learning at Cardiff...
Doing something different staff development and workplace learning at Cardiff...Doing something different staff development and workplace learning at Cardiff...
Doing something different staff development and workplace learning at Cardiff...ALISS
 
Knowledge, skills and reskilling – where does the MSc fit in?
Knowledge, skills and reskilling – where does the MSc fit in?Knowledge, skills and reskilling – where does the MSc fit in?
Knowledge, skills and reskilling – where does the MSc fit in?ALISS
 
Start with the Staff
Start with the StaffStart with the Staff
Start with the StaffALISS
 
Reflecting on Digital Scholarship competencies- Dr Charles Inskip
Reflecting on Digital Scholarship competencies-  Dr Charles InskipReflecting on Digital Scholarship competencies-  Dr Charles Inskip
Reflecting on Digital Scholarship competencies- Dr Charles InskipALISS
 

More from ALISS (20)

Library champions for disability Meeting Notes January 22nd 2021
Library champions for disability Meeting Notes January 22nd 2021Library champions for disability Meeting Notes January 22nd 2021
Library champions for disability Meeting Notes January 22nd 2021
 
Disability- higher education, libraries, teaching and learning bibliography m...
Disability- higher education, libraries, teaching and learning bibliography m...Disability- higher education, libraries, teaching and learning bibliography m...
Disability- higher education, libraries, teaching and learning bibliography m...
 
What is crowdsourcing?
What is crowdsourcing?What is crowdsourcing?
What is crowdsourcing?
 
Creating Digital Collections Through Crowdsourcing
Creating Digital Collections Through CrowdsourcingCreating Digital Collections Through Crowdsourcing
Creating Digital Collections Through Crowdsourcing
 
The sound of the Crowd: David Tomkins, Bodleian Digital Library
The sound of the Crowd: David Tomkins, Bodleian Digital Library The sound of the Crowd: David Tomkins, Bodleian Digital Library
The sound of the Crowd: David Tomkins, Bodleian Digital Library
 
July2015cooke.
July2015cooke.July2015cooke.
July2015cooke.
 
ALISS AGM Minutes 2015
ALISS AGM Minutes 2015ALISS AGM Minutes 2015
ALISS AGM Minutes 2015
 
Developing digital literacies in undergraduate students: SADL project -
Developing digital literacies in undergraduate students: SADL project - Developing digital literacies in undergraduate students: SADL project -
Developing digital literacies in undergraduate students: SADL project -
 
News media at the British Library
News media at the British LibraryNews media at the British Library
News media at the British Library
 
How SCIE supports the information needs of health and social care professionals
How SCIE supports the information needs of health and social care professionalsHow SCIE supports the information needs of health and social care professionals
How SCIE supports the information needs of health and social care professionals
 
Searching systematically: supporting authors of Cochrane reviews.
Searching systematically: supporting authors of Cochrane reviews.  Searching systematically: supporting authors of Cochrane reviews.
Searching systematically: supporting authors of Cochrane reviews.
 
Speedy professional conversations around learning and teaching in higher educ...
Speedy professional conversations around learning and teaching in higher educ...Speedy professional conversations around learning and teaching in higher educ...
Speedy professional conversations around learning and teaching in higher educ...
 
The Digital Documents Harvesting and Processing Tool (Document Harvester)
The Digital Documents Harvesting and Processing Tool (Document Harvester)The Digital Documents Harvesting and Processing Tool (Document Harvester)
The Digital Documents Harvesting and Processing Tool (Document Harvester)
 
Building a Collection of the Historical UK Web for scholarly use
Building a Collection of the Historical UK Web for scholarly useBuilding a Collection of the Historical UK Web for scholarly use
Building a Collection of the Historical UK Web for scholarly use
 
Legal Deposit in a Digital Age: an overview
Legal Deposit in a Digital Age: an overviewLegal Deposit in a Digital Age: an overview
Legal Deposit in a Digital Age: an overview
 
Useful resources for student training and orientation
Useful resources for student training and orientationUseful resources for student training and orientation
Useful resources for student training and orientation
 
Doing something different staff development and workplace learning at Cardiff...
Doing something different staff development and workplace learning at Cardiff...Doing something different staff development and workplace learning at Cardiff...
Doing something different staff development and workplace learning at Cardiff...
 
Knowledge, skills and reskilling – where does the MSc fit in?
Knowledge, skills and reskilling – where does the MSc fit in?Knowledge, skills and reskilling – where does the MSc fit in?
Knowledge, skills and reskilling – where does the MSc fit in?
 
Start with the Staff
Start with the StaffStart with the Staff
Start with the Staff
 
Reflecting on Digital Scholarship competencies- Dr Charles Inskip
Reflecting on Digital Scholarship competencies-  Dr Charles InskipReflecting on Digital Scholarship competencies-  Dr Charles Inskip
Reflecting on Digital Scholarship competencies- Dr Charles Inskip
 

Recently uploaded

647291105-Ppt-Arts-10-4th-Quarter-1.pdfi
647291105-Ppt-Arts-10-4th-Quarter-1.pdfi647291105-Ppt-Arts-10-4th-Quarter-1.pdfi
647291105-Ppt-Arts-10-4th-Quarter-1.pdfijoemmbrillantes
 
Objectives n learning outcoms - MD 20240404.pptx
Objectives n learning outcoms - MD 20240404.pptxObjectives n learning outcoms - MD 20240404.pptx
Objectives n learning outcoms - MD 20240404.pptxMadhavi Dharankar
 
Self directed Learning - SDL, introduction to SDL
Self directed Learning - SDL, introduction to SDLSelf directed Learning - SDL, introduction to SDL
Self directed Learning - SDL, introduction to SDLspmdoc
 
4.4.24 Economic Precarity and Global Economic Forces.pptx
4.4.24 Economic Precarity and Global Economic Forces.pptx4.4.24 Economic Precarity and Global Economic Forces.pptx
4.4.24 Economic Precarity and Global Economic Forces.pptxmary850239
 
DORA, ISO/IEC 27005, and the Rise of AI: Securing the Future of Cybersecurity
DORA, ISO/IEC 27005, and the Rise of AI: Securing the Future of CybersecurityDORA, ISO/IEC 27005, and the Rise of AI: Securing the Future of Cybersecurity
DORA, ISO/IEC 27005, and the Rise of AI: Securing the Future of CybersecurityPECB
 
The Shop Floor Overview in the Odoo 17 ERP
The Shop Floor Overview in the Odoo 17 ERPThe Shop Floor Overview in the Odoo 17 ERP
The Shop Floor Overview in the Odoo 17 ERPCeline George
 
(Part 1) CHILDREN'S DISABILITIES AND EXCEPTIONALITIES.pdf
(Part 1) CHILDREN'S DISABILITIES AND EXCEPTIONALITIES.pdf(Part 1) CHILDREN'S DISABILITIES AND EXCEPTIONALITIES.pdf
(Part 1) CHILDREN'S DISABILITIES AND EXCEPTIONALITIES.pdfMJDuyan
 
CHUYÊN ĐỀ ÔN THEO CÂU CHO HỌC SINH LỚP 12 ĐỂ ĐẠT ĐIỂM 5+ THI TỐT NGHIỆP THPT ...
CHUYÊN ĐỀ ÔN THEO CÂU CHO HỌC SINH LỚP 12 ĐỂ ĐẠT ĐIỂM 5+ THI TỐT NGHIỆP THPT ...CHUYÊN ĐỀ ÔN THEO CÂU CHO HỌC SINH LỚP 12 ĐỂ ĐẠT ĐIỂM 5+ THI TỐT NGHIỆP THPT ...
CHUYÊN ĐỀ ÔN THEO CÂU CHO HỌC SINH LỚP 12 ĐỂ ĐẠT ĐIỂM 5+ THI TỐT NGHIỆP THPT ...Nguyen Thanh Tu Collection
 
Sarah Lahm In Media Res Media Component
Sarah Lahm  In Media Res Media ComponentSarah Lahm  In Media Res Media Component
Sarah Lahm In Media Res Media ComponentInMediaRes1
 
Executive Directors Chat Initiating Equity for Impact.pdf
Executive Directors Chat  Initiating Equity for Impact.pdfExecutive Directors Chat  Initiating Equity for Impact.pdf
Executive Directors Chat Initiating Equity for Impact.pdfTechSoup
 
BÀI TẬP BỔ TRỢ TIẾNG ANH 8 - I-LEARN SMART WORLD - CẢ NĂM - CÓ FILE NGHE (BẢN...
BÀI TẬP BỔ TRỢ TIẾNG ANH 8 - I-LEARN SMART WORLD - CẢ NĂM - CÓ FILE NGHE (BẢN...BÀI TẬP BỔ TRỢ TIẾNG ANH 8 - I-LEARN SMART WORLD - CẢ NĂM - CÓ FILE NGHE (BẢN...
BÀI TẬP BỔ TRỢ TIẾNG ANH 8 - I-LEARN SMART WORLD - CẢ NĂM - CÓ FILE NGHE (BẢN...Nguyen Thanh Tu Collection
 
Geoffrey Chaucer Works II UGC NET JRF TGT PGT MA PHD Entrance Exam II History...
Geoffrey Chaucer Works II UGC NET JRF TGT PGT MA PHD Entrance Exam II History...Geoffrey Chaucer Works II UGC NET JRF TGT PGT MA PHD Entrance Exam II History...
Geoffrey Chaucer Works II UGC NET JRF TGT PGT MA PHD Entrance Exam II History...DrVipulVKapoor
 
The Emergence of Legislative Behavior in the Colombian Congress
The Emergence of Legislative Behavior in the Colombian CongressThe Emergence of Legislative Behavior in the Colombian Congress
The Emergence of Legislative Behavior in the Colombian CongressMaria Paula Aroca
 
PART 1 - CHAPTER 1 - CELL THE FUNDAMENTAL UNIT OF LIFE
PART 1 - CHAPTER 1 - CELL THE FUNDAMENTAL UNIT OF LIFEPART 1 - CHAPTER 1 - CELL THE FUNDAMENTAL UNIT OF LIFE
PART 1 - CHAPTER 1 - CELL THE FUNDAMENTAL UNIT OF LIFEMISSRITIMABIOLOGYEXP
 
What is Property Fields in Odoo 17 ERP Module
What is Property Fields in Odoo 17 ERP ModuleWhat is Property Fields in Odoo 17 ERP Module
What is Property Fields in Odoo 17 ERP ModuleCeline George
 
Farrington HS Streamlines Guest Entrance
Farrington HS Streamlines Guest EntranceFarrington HS Streamlines Guest Entrance
Farrington HS Streamlines Guest Entrancejulius27264
 
Healthy Minds, Flourishing Lives: A Philosophical Approach to Mental Health a...
Healthy Minds, Flourishing Lives: A Philosophical Approach to Mental Health a...Healthy Minds, Flourishing Lives: A Philosophical Approach to Mental Health a...
Healthy Minds, Flourishing Lives: A Philosophical Approach to Mental Health a...Osopher
 
Basic cosmetics prepared by my student Mr. Balamurugan, II Maths, 2023-2024
Basic cosmetics prepared by my student Mr. Balamurugan, II Maths, 2023-2024Basic cosmetics prepared by my student Mr. Balamurugan, II Maths, 2023-2024
Basic cosmetics prepared by my student Mr. Balamurugan, II Maths, 2023-2024St.John's College
 

Recently uploaded (20)

647291105-Ppt-Arts-10-4th-Quarter-1.pdfi
647291105-Ppt-Arts-10-4th-Quarter-1.pdfi647291105-Ppt-Arts-10-4th-Quarter-1.pdfi
647291105-Ppt-Arts-10-4th-Quarter-1.pdfi
 
Objectives n learning outcoms - MD 20240404.pptx
Objectives n learning outcoms - MD 20240404.pptxObjectives n learning outcoms - MD 20240404.pptx
Objectives n learning outcoms - MD 20240404.pptx
 
Chi-Square Test Non Parametric Test Categorical Variable
Chi-Square Test Non Parametric Test Categorical VariableChi-Square Test Non Parametric Test Categorical Variable
Chi-Square Test Non Parametric Test Categorical Variable
 
Self directed Learning - SDL, introduction to SDL
Self directed Learning - SDL, introduction to SDLSelf directed Learning - SDL, introduction to SDL
Self directed Learning - SDL, introduction to SDL
 
4.4.24 Economic Precarity and Global Economic Forces.pptx
4.4.24 Economic Precarity and Global Economic Forces.pptx4.4.24 Economic Precarity and Global Economic Forces.pptx
4.4.24 Economic Precarity and Global Economic Forces.pptx
 
DORA, ISO/IEC 27005, and the Rise of AI: Securing the Future of Cybersecurity
DORA, ISO/IEC 27005, and the Rise of AI: Securing the Future of CybersecurityDORA, ISO/IEC 27005, and the Rise of AI: Securing the Future of Cybersecurity
DORA, ISO/IEC 27005, and the Rise of AI: Securing the Future of Cybersecurity
 
The Shop Floor Overview in the Odoo 17 ERP
The Shop Floor Overview in the Odoo 17 ERPThe Shop Floor Overview in the Odoo 17 ERP
The Shop Floor Overview in the Odoo 17 ERP
 
(Part 1) CHILDREN'S DISABILITIES AND EXCEPTIONALITIES.pdf
(Part 1) CHILDREN'S DISABILITIES AND EXCEPTIONALITIES.pdf(Part 1) CHILDREN'S DISABILITIES AND EXCEPTIONALITIES.pdf
(Part 1) CHILDREN'S DISABILITIES AND EXCEPTIONALITIES.pdf
 
CHUYÊN ĐỀ ÔN THEO CÂU CHO HỌC SINH LỚP 12 ĐỂ ĐẠT ĐIỂM 5+ THI TỐT NGHIỆP THPT ...
CHUYÊN ĐỀ ÔN THEO CÂU CHO HỌC SINH LỚP 12 ĐỂ ĐẠT ĐIỂM 5+ THI TỐT NGHIỆP THPT ...CHUYÊN ĐỀ ÔN THEO CÂU CHO HỌC SINH LỚP 12 ĐỂ ĐẠT ĐIỂM 5+ THI TỐT NGHIỆP THPT ...
CHUYÊN ĐỀ ÔN THEO CÂU CHO HỌC SINH LỚP 12 ĐỂ ĐẠT ĐIỂM 5+ THI TỐT NGHIỆP THPT ...
 
Sarah Lahm In Media Res Media Component
Sarah Lahm  In Media Res Media ComponentSarah Lahm  In Media Res Media Component
Sarah Lahm In Media Res Media Component
 
Executive Directors Chat Initiating Equity for Impact.pdf
Executive Directors Chat  Initiating Equity for Impact.pdfExecutive Directors Chat  Initiating Equity for Impact.pdf
Executive Directors Chat Initiating Equity for Impact.pdf
 
BÀI TẬP BỔ TRỢ TIẾNG ANH 8 - I-LEARN SMART WORLD - CẢ NĂM - CÓ FILE NGHE (BẢN...
BÀI TẬP BỔ TRỢ TIẾNG ANH 8 - I-LEARN SMART WORLD - CẢ NĂM - CÓ FILE NGHE (BẢN...BÀI TẬP BỔ TRỢ TIẾNG ANH 8 - I-LEARN SMART WORLD - CẢ NĂM - CÓ FILE NGHE (BẢN...
BÀI TẬP BỔ TRỢ TIẾNG ANH 8 - I-LEARN SMART WORLD - CẢ NĂM - CÓ FILE NGHE (BẢN...
 
Geoffrey Chaucer Works II UGC NET JRF TGT PGT MA PHD Entrance Exam II History...
Geoffrey Chaucer Works II UGC NET JRF TGT PGT MA PHD Entrance Exam II History...Geoffrey Chaucer Works II UGC NET JRF TGT PGT MA PHD Entrance Exam II History...
Geoffrey Chaucer Works II UGC NET JRF TGT PGT MA PHD Entrance Exam II History...
 
Israel Genealogy Research Assoc. April 2024 Database Release
Israel Genealogy Research Assoc. April 2024 Database ReleaseIsrael Genealogy Research Assoc. April 2024 Database Release
Israel Genealogy Research Assoc. April 2024 Database Release
 
The Emergence of Legislative Behavior in the Colombian Congress
The Emergence of Legislative Behavior in the Colombian CongressThe Emergence of Legislative Behavior in the Colombian Congress
The Emergence of Legislative Behavior in the Colombian Congress
 
PART 1 - CHAPTER 1 - CELL THE FUNDAMENTAL UNIT OF LIFE
PART 1 - CHAPTER 1 - CELL THE FUNDAMENTAL UNIT OF LIFEPART 1 - CHAPTER 1 - CELL THE FUNDAMENTAL UNIT OF LIFE
PART 1 - CHAPTER 1 - CELL THE FUNDAMENTAL UNIT OF LIFE
 
What is Property Fields in Odoo 17 ERP Module
What is Property Fields in Odoo 17 ERP ModuleWhat is Property Fields in Odoo 17 ERP Module
What is Property Fields in Odoo 17 ERP Module
 
Farrington HS Streamlines Guest Entrance
Farrington HS Streamlines Guest EntranceFarrington HS Streamlines Guest Entrance
Farrington HS Streamlines Guest Entrance
 
Healthy Minds, Flourishing Lives: A Philosophical Approach to Mental Health a...
Healthy Minds, Flourishing Lives: A Philosophical Approach to Mental Health a...Healthy Minds, Flourishing Lives: A Philosophical Approach to Mental Health a...
Healthy Minds, Flourishing Lives: A Philosophical Approach to Mental Health a...
 
Basic cosmetics prepared by my student Mr. Balamurugan, II Maths, 2023-2024
Basic cosmetics prepared by my student Mr. Balamurugan, II Maths, 2023-2024Basic cosmetics prepared by my student Mr. Balamurugan, II Maths, 2023-2024
Basic cosmetics prepared by my student Mr. Balamurugan, II Maths, 2023-2024
 

Jo Wood, Cafcass –Build it and they will come: developing an in-house service for practitioners.

  • 1. Build it and they will come: developing an in- house service for practitioners Jo Wood, Librarian Children and Family Court Advisory and Support Service (Cafcass)
  • 2. Overview • A brief history of the Children and Family Court Advisory and Support Service • Why did Cafcass need a library service? • A brief(ish) history of the library • Why does Cafcass have a library now? • An overview of the service • What else does the library do? • The importance of statistics and feedback • Proving our worth – library impact study 2013 • Pros and cons of building a library service • Future developments • …and finally…
  • 3. A brief history of Cafcass • Set up on 1st April 2001 • Brought together the family court services previously provided by the Family Court Welfare Service, the Guardian ad Litem Service and the Children’s Division of the Official Solicitor’s Office. • Non-Departmental Public Body, accountable to the Ministry of Justice • Employs c.1,300 Family Court Advisors (qualified, experienced social workers) across 43 sites in England • Remit to support the 140,000 children and young people each year who go through the family justice system
  • 4. Why did Cafcass need a library/information service? From the Cafcass-Barnardo’s terms of reference document, April 2006: • Enable staff in 10 regions across England, based in over 100 locations around the country, to access up-to- date published information in a cost effective way • Reduce time spent searching for information  Assist staff to keep up-to-date with their own area of work  Support staff development and training  Promote knowledge management initiatives Libraries v Google:
  • 5. A brief(ish) history of the Library, Part 1 2004 – Commissioned by Cafcass, NSPCC conducted a library feasibility study 2006 – Jo appointed; start of Cafcass-Barnardo’s Library partnership 2006-2009 – Barnardo’s-Cafcass remote library service 2008 – Barnardo’s decided to close their library 2009 – Jo transferred from Barnardo’s to Cafcass and tasked with re-establishing the library. 2009-2011 – Cafcass Library based near London Bridge
  • 6. A room with some books in The Cafcass Library at London Bridge, 2009-2011
  • 7. A brief(ish) history of the Library, Part 2 2010 – Library Assistant appointed to support Jo 2011 – Library moved into Cafcass National Office at the Department for Education 2014 – National Office moved to Bloomsbury; sponsorship moved over to the Ministry of Justice
  • 8. An area with some books in The Cafcass Library in the Department for Education building, 2011- 2014
  • 9. Why does Cafcass have a Library now? The Library has four functions: 1. To support the development of evidence-informed practice and to assist practitioners in using research in their work 2. To support the CPD (Continued Professional Development) needs of staff 3. To support staff undertaking academic studies. 4. To support the work of National Office functions, including: the National Improvement Service, Policy, Communications and HR (essentially, we work with every department you can think of.) The Library also supports social work students on placement with Cafcass and Newly-Qualified Social Workers.
  • 10. The Cafcass Library in Bloomsbury, 2014 - present
  • 11. An overview of the library service •We offer a comprehensive remote Library and Information Service that is available for all staff to use, regardless of location. • The Library has two staff: the Librarian and the Library Assistant. •The Library collections are composed of more than 19,000 books, journal articles, government publications, research reports and links to online content. •The Library subscribes to a small number of journals and has a budget to buy books. We also subscribe to the Medline and PsycInfo databases via Ovid. •. The Librarian monitors more than 80 journal titles. The Library Assistant monitors nearly 300 websites and online resources that are relevant to the work of Cafcass. All pertinent items are added to the Library Catalogue. • We use the Olib Library Management System •We classify books using the Bliss classification system
  • 12. What else does the Library do? (1) Producing current awareness bulletins: 1.Recently Added to the Library’ Bulletin (monthly) -Contains c.120 items per month. Each item listed with unique reference number to make requesting easier and a brief abstract 2. Library, Research and Policy Bulletin (monthly) -A 2-page summary of the work of these teams, highlighting internal and external news and access links to Research in Practice training courses 3. Human Resources and Organisational Development bulletin (monthly) -A topic-focused summary of research on a particular area, agreed on collaboratively with HR staff
  • 13. What else does the Library do? (2) •Collecting usage stats •Writing knowledge bites/key messages documents for the MySkills e-learning portal and the staff intranet • Solving ‘Needle in a haystack’ enquiries •Managing the Research in Practice contract •Providing a remote library service to West Berkshire local authority
  • 14. The importance of statistics and feedback We collect statistics on: •Requests (defined as any contact with the library for items, advice or enquiries) •Book loans •Article requests •Subject requests and literature searches •The most requested/borrowed books •Library use by individual user, office and service area Reporting procedures: •Monthly reports to my line manager •Quarterly and annual reports to the Chief Executive and Cafcass Board
  • 15. Quarterly statistics – April 2009 - present
  • 16. Statistics overview: Then (2009-2010) Now (2014-2015)* 1,411 requests 3,900 requests 536 book loans 1,794 book loans 1,531 article/online requests 5,958 article/online requests 197 subject searches 938 subject searches *to 31st January 2015
  • 17. Feedback, or nice things that people have said about us “The Library has proved to be an invaluable resource on a number of projects I have worked on over my time as a Graduate. Jo and Shauna are always willing to go the extra mile to ensure that the Library is the primary source of resources for all Cafcass staff and Practitioners”. Paul Froud, Graduate. “Fantastic resource at our fingertips, [I] have regularly encouraged team members to access [the] Library for research to underpin practice. I have the Library as a standing agenda item for team meetings and forward Recently Added information to [the] team” Service Manager, Brighton. “I think it’s an excellent resource and one of the best things about working for Cafcass as you can always rely on finding, or being pointed in the right direction, to access appropriate material” FCA, London. “…Jo is a well informed and extremely helpful contact…I consider [the Library] to be one of the most beneficial resources Cafcass offers its staff” Anthony Douglas, Chief Executive.
  • 18. Impact study 2013 – proving our worth • Conducted a Survey Monkey survey, followed by in-depth telephone interviews and a survey of subject requests received. The results indicated that: • 99% of respondents described the Library as being either very helpful or ‘quite helpful’ in assisting them with their casework. • 96% of respondents that engaged in academic study were satisfied with the level of service received from the Library. • Where dissatisfaction was expressed, the source of dissatisfaction as related primarily to the absence of relevant research, rather than the Library service. • The Library service is used by operational staff within both private and public law, particularly where in-depth understanding and assessment of safeguarding matters is required. • Very high levels of satisfaction with the Library Service, notably the speed with which requests are dealt with, the efficiency of the Library staff and the time-saving aspects of being able to access an in-house Library. The Library was compared favourably with external information services.
  • 19. Pros and cons of building a library service The Good 1. You get to own all of the big decisions 2. You can tailor the service to fit the needs of your users 3. No-one tells you what to do and how to do it 4. I’m the ‘Library expert’ in the organisation 5. Don’t like something? You can change it without having to go through a lengthy approval process. 6. It’s hugely rewarding 7. It’s the best job I will ever have in the profession The Bad 1. Failure isn’t an option 2. Constantly having to justify what you do to internal and external stakeholders 3. Continued uncertainty in the public sector 4. There’s no-one to bounce ideas off and it can be quite lonely 5. You have to learn as you go and accept that progress won’t always be linear 6. There’s no-one else to blame when things go wrong
  • 20. Davenport Public Library Via: http://41.media.tumblr.com/0b3765f0ba2429c6adfa9328f7f065bf/tumblr_nh7j 3zal0n1rmidh1o8_1280.jpg
  • 21. Future developments 1.E-books (possibly) - coverage isn’t quite there yet; practitioners still like actual books sometimes. We have conducted two studies in the last three years – we’re looking at doing another one towards the end of this year 2.New library catalogue (hopefully) – Cafcass is undergoing an IT procurement process. The Library Management System is part of the improvement programme
  • 22. …and finally If you want to find out more, visit the Library or simply contact me for a chat… E-mail: jo.wood@cafcass.gsi.gov.uk Twitter: @JoWood79 Work mobile: 0782 3553176

Editor's Notes

  1. Explain differences between public and private law. FCAs hold, on average, 27 cases at any one time.
  2. An ‘embedded solution’
  3. We’re on course to have completed 5,000 requests between 1st April 2014 and 31st March 2015.