Helping you solving problems when accessing eBooks from your Reading List at the Tavistock and Portman NHS Foundation Trust Library.

1. Accessing eBooks
from your Reading-List:
troubleshooting
Tavistock and Portman NHS Foundation Trust

2. Here are a few problems you can encounter
when trying to access eBooks from your
reading-list…

3. Here are a few problems you can encounter
when trying to access eBooks from your
reading-list…
… and how to solve them!

4. The eBook doesn’t open at all
when you click on the link

5. The eBook doesn’t open at all
when you click on the link
This is almost always related to pop-up
settings – you need to enable pop-ups on your
browser.

6. The eBook doesn’t open at all
when you click on the link
This is almost always related to pop-up
settings – you need to enable pop-ups on your
browser.
Click on this link to find more information and
scroll down to the section headed Pop-Ups.

7. The eBook doesn’t open at all
when you click on the link
If pop-ups are enabled on your browser, please
check that you are using an up-to-date
version of your browser and of your pdf viewer
(i.e. Adobe Reader).

8. The eBook doesn’t open at all
when you click on the link
If pop-ups are enabled on your browser, please
check that you are using an up-to-date
version of your browser and of your pdf viewer
(i.e. Adobe Reader).
Click on this link to find more information, and
scroll down to Browsers or Adobe Reader.

9. The eBook doesn’t open at all
when you click on the link
If you are using an iPad and have enabled pop-ups,
try holding your finger on the eBook icon
for a little longer than you would normally
expect to have to…

10. The eBook doesn’t open at all
when you click on the link
… until this menu appears:

11. The eBook doesn’t open at all
when you click on the link
… until this menu appears:

12. The eBook doesn’t open at all
when you click on the link
… until this menu appears:
Then click on
‘open in a new
tab’ to view the
ebook.

13. You can only open / print one
page at a time

14. You can only open / print one
page at a time
This is usually down to a conflict between your
browser settings and Adobe reader.

15. You can only open / print one
page at a time
This is usually down to a conflict between your
browser settings and Adobe reader.
To fix this, take a look at EBSCO’s help pages
here.

16. You can only open / print one
page at a time
This is usually down to a conflict between your
browser settings and Adobe reader.
To fix this, take a look at EBSCO’s help pages
here.
If you are using a recent version of Firefox, you
might find that the instructions are slightly out-of-date
– go to the Firefox menu, then Preferences,
then Applications tab and select ‘preview in
Firefox’ from the drop-down menu.

17. The eBook viewer opens in
your browser but the page
doesn’t load when you click
on the chapter heading

18. The eBook viewer opens in
your browser but the page
doesn’t load when you click
on the chapter heading
This may be connected to the previous
problem, but may also be related to your
browser’s download settings.

19. The eBook viewer opens in
your browser but the page
doesn’t load when you click
on the chapter heading
This may be connected to the previous
problem, but may also be related to your
browser’s download settings.
If your browser is set to download
automatically, the files will be saved in your
downloads folder, but you won’t necessarily
notice it happening.

20. The eBook viewer opens in
your browser but the page
doesn’t load when you click
on the chapter heading
You can usually change this easily enough;
links below to help sites for different browsers:

21. The eBook viewer opens in
your browser but the page
doesn’t load when you click
on the chapter heading
You can usually change this easily enough,
links below to help sites for different browsers:
• Internet Explorer
• Chrome
• Firefox
• Safari

22. If all else fails,
contact us at the library

23. If all else fail,
contact us at the library
The easiest way is to send us an email here:
library@tavi-port.ac.uk

24. Have a good read!
The Tavistock and Portman NHS Foundation Trust