1. SHOPPER BEE APP
Available on both Android
and iOS
Search Shopper Bee in
Google Play store
Have you
downloaded
and installed
Shopper Bee
App?
2. Login Page
Email Address
Password
App version
Always ensure that you
have the latest app
installed
This will come in handy
in situations where you
are asked for technical
specifications for
troubleshooting
Select the correct hub
Click on the arrow to
view a dropdown list of
all operating hubs
Pick the hub where you
have taken a slot
GO ONLINE to start
receiving shopping jobs
Shopper Bee App
3. Updating Bee Profile Image
• Select the left menu bar and click on the bee image to upload your photo
Shopper Bee App
4. Updating Bee Profile Image
• You can take a photo or choose from your photo gallery on your phone
Shopper Bee App
5. Updating Bee Profile Image
Profile Image Guidelines
• Your photo should be front-facing and
clear, as shown
• Do not upload a full body shot or a photo
with an unpleasant expression
• Most importantly, don’t forget to SMILE!
Shopper Bee App
7. Shopping for Orders
2 Customer’s Info - Click to
view notes from customer
Each order panel provides
important information:
1 #Order Number-Store ID
3 Number of line item
4 Expected handover time
Chilled/Froze
n
When you are ready, click on ACCEPT then
START SHOPPING to begin shopping.
5 Order contains items that
require special handling
1
2
3
4
5
Shopper Bee App
8. Start Shopping
• The screen is split into 3 tabs: LIST, DONE and
REVIEW
• All items will start of in the LIST column, where they
will be grouped into their respective categories such
as Fresh Fruits & Vegetable, Dairy & Eggs etc.
• During shopping, items that do not require any
confirmation from customer will be moved into the
DONE tab
• The last REVIEW tab is where all items which
requires customer confirmation gets moved to
• Ensure that the replacements are reviewed by the
customer before proceeding to checkout
Shopper Bee App
9. Start Shopping
If the item is unavailable, click on NOT FOUND and
the app will guide you through customer’s
replacement options
Brand &
Description
Quantity
Item availability
options
If the item fits the brand, description and volume, click on
FOUND and key in the available quantity found
Price
Volume
If you accidentally clicked on
FOUND or NOT FOUND, you
can undo the action by tapping
on the item in the DONE or
REVIEW tab, then select Move
back to items list
Shopper Bee App
10. Shopping – Item is Found
• Click FOUND and key in available quantity
Item will be
moved to
DONE tab
Shopper Bee App
11. Shopping – Item is Found in Partial Quantity
• If original ordered item can only be found in partial quantity, click FOUND and key in
available quantity for original product
• The app will guide you through customer’s replacement options, then key in the
available quantity for replacement product
Shopper Bee App
12. • Depending on the customer’s
decision, we can only get either one
of the product
• Product that customer does not
want have to be changed to 0
quantity
• If the customer did not pick up,
choose the item that have the
highest value & quantity, then edit
accordingly
• In this case, get the available
quantity of the original item since
value and quantity available is the
same
Shopper Bee App
Shopping – Item is Found in Partial Quantity
13. Shopping – Item is not Found
• Click NOT FOUND
• If customer choose ‘Don’t substitute’ as replacement option
Item will be moved
to DONE tab since
you do not need
customer’s
confirmation.
Shopper Bee App
14. Shopping – Item is not Found
• Click NOT FOUND
• If customer have chosen their own replacement item
Item will be moved to
DONE tab if it is
customer’s selected
replacement.
Shopper will have to
suggest a suitable
replacement if both
original and customer
chosen replacement
item is Out Of Stock.
Shopper Bee App
15. Shopping – Item is not Found
• Click NOT FOUND
• If customer choose ‘Let shopper suggest’ as replacement option
Item will be moved to
Review tab pending
customer’s
confirmation.
Shopper will have to
suggest a suitable
replacement with the
available quantity.
Shopper Bee App
16. Shopping – Item is not Found
• If the replacement you would like to suggest to customer is not in our catalogue,
you can manually add a new product and fill up the required details
Search for a
product name and
scroll through the
list
If you cannot find
the item, click on
Add New
Product button at
the end of the list
Full product name with
brand, if any
Weight on the product
packaging
Product price
Quantity found
Take photo of the product
with the store price label
Shopper Bee App
17. Shopping – Item is not Found
• Weighted items
Tick ‘Sold by weight?’ for item sold
by weight as shown above
Key in the weight in grams and the
price per kg (i.e. $7.90)
accordingly
Shopper Bee App
18. Customer Review
• The CHECKOUT button will not be activated if there are still items left in the shopping list or if
you have not reviewed all replacements with the customer yet
• To review the replacements with customer, simply tap on the ‘i” button at the top right corner to
show customer’s info, then tap on CONTACT, then CALL
Shopper Bee App
19. Customer Review
• Tap on REPLACE or DON’T REPLACE to
confirm an item after getting customers’
acknowledgement
• If the customer should request for a
different replacement, tap on the item itself
to bring up a pop-up screen to bring up a
list of possible actions, and select Move
back to items list to repeat the
replacement process
• All replacements should be confirmed by
the customer at this point on the REVIEW
tab
Shopper Bee App
20. Customer Review
• If a customer does not reply, drop
him/her a text message using the in-
app SMS template titled
‘Replacements’
• Select the items affected and they will
be sent to the customer via SMS
along with your suggested
replacements
• If the customer does not reply after 5
minutes, proceed to check out without
any replacements
Shopper Bee App
21. Trolley Checklist
• Each item will be displayed
with a checkbox to facilitate
real-time checking of the
order
• Simply go down the list,
checking items against those
in your trolley to ensure that
no items are missed out
Shopper Bee App
22. Checking Out
Full photo of receipt; split into
two or more photos if the
receipt is too long
Ensure that the
#OrderNumber and your
name is written on the top
right corner of the receipt.
Shopper Bee App
23. Checking Out
• Ensure that receipt image is
uploaded successfully
• Otherwise, re-upload the
receipt again and make sure it
indicates ‘upload compete’
Shopper Bee App
24. Checking Out
Receipt data is important for accurate and timely payment
purposes
1. Receipt/POS No. (enter 0 if not available)
- Different merchants will have different receipt layouts
- Click WHAT’S THIS? if you need help on looking for
information on the receipt
2. Total receipt amount
- Indicates the dollar value of the
order based on all items bought
3. Total item count
Enter the number of honestbee
bags used so our deliverer will
know how many bags to pick up
* Consider also every piece of
bulky item that do not fit into the
bags
Shopper Bee App
25. Printing Receipt
• Click CONNECT to connect the app to the printer, then click SCAN FOR
DEVICES and look for the device name labelled on the printer
Shopper Bee App
26. Printing Receipt
• You are required to enter the PIN when you first connect to the printer
Click PRINT after you
connect to the printer
PIN: 0000
Shopper Bee App
27. Handover
• Print 1 receipt for each order and slip it into one of the shopping bags
• Leave the order at the
staging area and click
COMPLETE
• You do not need to wait
for the deliverer to arrive
Sample of Printed Receipt
Shopper Bee App
28. Order History
• If you need to re-upload the receipt or upload another receipt for your
completed orders, you may do so via the following steps:
Shopper Bee App
29. Order History
• Ensure that receipt image is uploaded successfully
• Otherwise, re-upload the receipt again and make sure it indicates ‘upload compete’
Shopper Bee App
