2. Login Page
Email Address
Password
App version
Always ensure that you
have the latest app installed
This will come in handy in
situations where you are
asked for technical
specifications for
troubleshooting
Select the correct hub
Click on the arrow to view a
dropdown list of all
operating hubs
Pick the hub where you have
taken a slot
GO ONLINE to start
receiving shopping jobs
Super Bee App
3. Updating Bee Profile Image
• Select the left menu bar and click on the bee image to upload your photo
Super Bee App
4. Updating Bee Profile Image
• You can take a photo or choose from your photo gallery on your phone
Super Bee App
5. Updating Bee Profile Image
Profile Image Guidelines
• Your photo should be front-facing and clear,
as shown
• Do not upload a full body shot or a photo
with an unpleasant expression
• Most importantly, don’t forget to SMILE!
Super Bee App
7. Shopping for Orders
2 Customer’s Info - Click to
view notes from customer
Each order panel provides
important information:
1 #Order Number-Store ID
3 Number of line item
4 Expected handover time
Chilled/Frozen
When you are ready, click on ACCEPT then
START SHOPPING to begin shopping.
5 Order contains items that
require special handling
1
2
3
4
5
Super Bee App
8. Start Shopping
• The screen is split into 3 tabs: LIST, DONE and
REVIEW
• All items will start of in the LIST column, where they
will be grouped into their respective categories such
as Fresh Fruits & Vegetable, Dairy & Eggs etc.
• During shopping, items that do not require any
confirmation from customer will be moved into the
DONE tab
• The last REVIEW tab is where all items which
requires customer confirmation gets moved to
• Ensure that the replacements are reviewed by the
customer before proceeding to checkout
Super Bee App
9. Start Shopping
If the item is unavailable, click on NOT FOUND and the app
will guide you through customer’s replacement options
Brand & Description
Quantity
Item availability
options
If the item fits the brand, description and volume, click
on FOUND and key in the available quantity found
Price
Volume
Super Bee App
If you accidentally clicked on
FOUND or NOT FOUND, you
can undo the action by
tapping on the item in the
DONE or REVIEW tab, then
select Move back to items list
10. Shopping – Item is Found
• Click FOUND and key in available quantity
Item will be
moved to
DONE tab
Super Bee App
11. Shopping – Item is Found in Partial Quantity
• If original ordered item can only be found in partial quantity, click FOUND and key in
available quantity for original product
• The app will guide you through customer’s replacement options, then key in the
available quantity for replacement product
Super Bee App
12. Shopping – Item is Found in Partial Quantity
• Depending on the customer’s decision,
we can only get either one of the
product
• Product that customer does not want
have to be changed to 0 quantity
• If the customer did not pick up, choose
the item that have the highest value &
quantity, then edit accordingly
• In this case, get the available quantity
of the original item since value and
quantity available is the same
Super Bee App
13. Shopping – Item is not Found
• Click NOT FOUND
• If customer choose ‘Don’t substitute’ as replacement option
Item will be moved to
DONE tab since you do
not need customer’s
confirmation.
Super Bee App
14. Shopping – Item is not Found
• Click NOT FOUND
• If customer have chosen their own replacement item
Item will be moved to
DONE tab if it is
customer’s selected
replacement
Shopper will have to
suggest a suitable
replacement if both
original and customer
chosen replacement item is
Out Of Stock
Super Bee App
15. Shopping – Item is not Found
• Click NOT FOUND
• If customer choose ‘Let shopper suggest’ as replacement option
Item will be moved to
Review tab pending
customer’s confirmation
Shopper will have to
suggest a suitable
replacement with the
available quantity
Super Bee App
16. Shopping – Item is not Found
• If the replacement you would like to suggest to customer is not in our catalogue, you
can manually add a new product and fill up the required details
Search for a
product name
and scroll through
the list
If you cannot find
the item, click on
Add New Product
button at the end
of the list
Full product name with brand,
if any
Weight on the product packaging
Product price
Quantity found
Take photo of the product
with the store price label
Super Bee App
17. Shopping – Item is not Found
• Weighted items
Tick ‘Sold by weight?’ for item sold
by weight as shown above
Key in the weight in grams and the
price per kg (i.e. $7.90) accordingly
Super Bee App
18. Customer Review
• The CHECKOUT button will not be activated if there are still items left in the shopping list or if you have
not reviewed all replacements with the customer yet
• To review the replacements with customer, simply tap on the ‘i” button at the top right corner to show
customer’s info, then tap on CONTACT, then CALL
Super Bee App
19. Customer Review
• Tap on REPLACE or DON’T REPLACE to
confirm an item after getting customers’
acknowledgement
• If the customer should request for a
different replacement, tap on the item itself
to bring up a pop-up screen to bring up a
list of possible actions, and select Move
back to items list to repeat the
replacement process
• All replacements should be confirmed by
the customer at this point on the REVIEW
tab
Super Bee App
20. Customer Review
• If a customer does not reply, drop
him/her a text message using the in-app
SMS template titled ‘Replacements’
• Select the items affected and they will be
sent to the customer via SMS along with
your suggested replacements
• If the customer does not reply after 5
minutes, proceed to check out without
any replacements
Super Bee App
21. Trolley Checklist
• Each item will be displayed with
a checkbox to facilitate real-time
checking of the order
• Simply go down the list,
checking items against those in
your trolley to ensure that no
items are missed out
Super Bee App
22. Checking Out
Full photo of receipt; split into
two or more photos if the receipt
is too long
Ensure that the #OrderNumber
and your name is written on the
top right corner of the receipt.
Super Bee App
23. Checking Out
• Ensure that receipt image is
uploaded successfully
• Otherwise, re-upload the receipt
again and make sure it indicates
‘upload compete’
Super Bee App
24. Checking Out
Receipt data is important for accurate and timely payment
purposes
1. Receipt/POS No. (enter 0 if not available)
- Different merchants will have different receipt layouts
- Click WHAT’S THIS? if you need help on looking for
information on the receipt
2. Total receipt amount
- Indicates the dollar value of the
order based on all items bought
3. Total item count
Enter the number of honestbee
bags used so our deliverer will
know how many bags to pick up
* Consider also every piece of
bulky item that do not fit into the
bags
Super Bee App
25. Printing Receipt
• Click CONNECT to connect the app to the printer, then click SCAN FOR DEVICES and
look for the device name labelled on the printer
Super Bee App
26. Printing Receipt
• You are required to enter the PIN when you first connect to the printer
Click PRINT after you connect
to the printer
PIN: 0000
Super Bee App
27. Handover
• Print 1 receipt for each order and slip it into one of the shopping bags
• Leave the order at the
staging area and click
COMPLETE
• You do not need to wait
for the deliverer to arrive
Sample of Printed Receipt
Super Bee App
28. Order History
• If you need to re-upload the receipt or upload another receipt for your completed
orders, you may do so via the following steps:
Super Bee App
29. Order History
• Ensure that receipt image is uploaded successfully
• Otherwise, re-upload the receipt again and make sure it indicates ‘upload compete’
Super Bee App
