2. ARRIVAL AT CUSTOMER’S ADDRESS
(NO ONE AT HOME + LEAVE AT DOORSTEP)
• Call customer, customer requests to leave the order outside their doorstep
• Send text message and complete delivery
Take photo of the
order with customer
unit number.
Slide to Complete Delivery
Step 2
Send sms
Step 3
Complete delivery
Step 1
Call customer
Make sure to get
customer’s
acknowledgement
by SMS
Delivery Bee App
3. ARRIVAL AT CUSTOMER’S ADDRESS
(NO ONE AT HOME + LEAVE WITH SOMEONE ELSE)
• Call customer, customer requests to leave the order with someone else
• Send text message and complete delivery
Step 2
Send sms
Step 3
Complete delivery
Step 1
Call customer
Make sure to get
customer’s
acknowledgement by
SMS
Slide to Complete Delivery
Signature
Name
Delivery Bee App
4. ARRIVAL AT CUSTOMER’S ADDRESS
(NO ONE AT HOME + UNCONTACTABLE)
• Tried calling customer twice but customer did not pick up
• Send a text message to customer, inform Coordinator
• After waiting for 5mins, select Delivery Fail, slide to complete delivery
• Wait for 10 mins at the door, and wait a further 10mins if there is no other order(s) on hand,
before discarding the food
Wait for 5 mins
before ending the
delivery Screenshot text message to
customer and upload the photo
Slide to complete delivery
Step 2
Send
sms
Step 3
End delivery
Step 1
Call
customer
Delivery Bee App
5. ARRIVAL AT CUSTOMER’S ADDRESS
(CUSTOMER REJECT ORDER)
• Customer does not want to take the order
• Indicate the reason why
• Inform Coordinator
Select reason
why customer
reject the order
Slide to complete delivery
Delivery Bee App
