Developing your content ecosystem

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A successful content ecosystem takes connections connected content, people, and systems. However, at many organizations, content is created in silos, powered by politics, and not driven by success metrics. It might be outdated or contradictory, have different voices, or be disconnected from audience needs. In those instances, content is a drain and an expense, rather than an asset. This presentation reveals how organizations of different types and sizes created content ecosystems that transformed their content into assets that deliver audience value and drive business success.

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  • “Monetizing your Wifi Network”
    MGM sends notifications for nearby restaurants, shopping, show deals, etc., for hotel guests staying in Bellagio Las Vegas via their smartphones, based on geo-location, loyalty member status, and preferences. and the MGM app.
    Delighted Customers: MGM Corporation. http://internetofeverything.cisco.com/see/delighted-customers


    http://internetofeverything.cisco.com/see/delighted-customers
  • Developing your content ecosystem

    1. 1. Developing Your Content Ecosystem Hilary Marsh, Chief Strategist & President Content Company, Inc. http://bit.ly/content-eco
    2. 2. “What’s the government’s policy on Afghanistan?”
    3. 3. Old thinking Staff department Content Audience Staff department Content Audience Staff department Content Audience Staff department Content Audience
    4. 4. Content is political
    5. 5. Content is the way our work is manifested online 16  
    6. 6. Content is… Events Products Classes Programs Research
    7. 7. Content is… My Events My Products My Classes My Programs My Research
    8. 8. 19  
    9. 9. “Every pixel has an owner.” – Paul Ford, former web editor 
 at Harper’s magazine
    10. 10. 21   Content strategy 
 is
 CHANGE MANAGEMENT  
    11. 11. 22   User experience 
 is
 CHANGE MANAGEMENT  
    12. 12. 23   Digital 
 is
 CHANGE MANAGEMENT  
    13. 13. Working together for customer satisfaction
    14. 14. 25  
    15. 15. Organization: Programs, offerings Audience Content Audience Audience Audience New thinking
    16. 16. Staff Departments Multiple Audiences Collaborate Contextual Content Co-designing for context & reuse Article/Paper, Video, Webinar Staff department Content Audience Staff department Content Audience
    17. 17. How to do this • Complementary skillsets • Context • Common use of tags • Trust • Collaboration • Editorial calendar
    18. 18. What is an ecosystem? 29  
    19. 19. Characteristics of an ecosystem •  Linked together •  Interdependent success •  Each organism has its own niche or role to play •  Separate organisms become a holistic system •  The absence of one element can affect all parties 30  
    20. 20. Advocacy effort Course Product Magazine article E- newsletter item Webinar   Infographic Event session Topic
    21. 21. Website E-newsletter Publications Conferences Twitter Facebook   Blogs LinkedIn Pinterest Community 32   Your org
    22. 22. What about you? Let’s discuss the elements of your ecosystem
    23. 23. Content ecosystem People + Content + Systems 34  
    24. 24. When an ecosystem is broken… • Disconnected content • Customer confusion and frustration • Missed opportunities 35  
    25. 25. ???  
    26. 26. 37  
    27. 27. 38  
    28. 28. 40  
    29. 29. 41  
    30. 30. 42  
    31. 31. How many things to subscribe to?
    32. 32. How many things to subscribe to?
    33. 33. How many things to subscribe to?
    34. 34. Tell/show your value? 46  
    35. 35. Tell/show your value?
    36. 36. Tell/show your value?
    37. 37. Tell/show your value?
    38. 38. Causes • Disconnected content • Disconnected systems • Disconnected people 50  
    39. 39. What it looks like when a content ecosystem is working 51  
    40. 40. 52   Desktop Experience Mobile Experience
    41. 41. 53   Recommendations’ Logic Cross-sell & Promo Logic
    42. 42. MGM Resorts serves up recommendations based on guests’ location, interests MGM Resorts sends notifications for nearby restaurants, shopping, show deals, coupons, etc., via guests’ smartphones, based on geo-location, loyalty member status, and preferences. Example: MGM Resorts Source:Thismoment/AlCmeter  presentaCon,  2015    
    43. 43. 55  
    44. 44. 56  
    45. 45. 57  
    46. 46. hFp://www.brookings.edu/research/topics/health  
    47. 47. hFp://www.acc.org/clinical-­‐topics/  
    48. 48. hFp://www.acc.org/clinical-­‐topics/diabetes-­‐and-­‐cardiometabolic-­‐disease  
    49. 49. hFp://spectrum.ieee.org/energywise/green-­‐tech/fuel-­‐cells/ perovskites-­‐for-­‐novel-­‐fuel-­‐cells  
    50. 50. Cross-merchandising “By focusing on need states, specifically through cross- merchandising, retailers have an opportunity to play against their strengths while giving consumers what they want.” “Creating Ties That Bind” - Progressive Grocer, October 22, 2014 67  
    51. 51. People • Better internal communications • Collaboration • Trust • Change your reward system to encourage/reinforce content sharing and co-creation vs. volume 68  
    52. 52. Content • Decided collectively • Awareness of what else is being created • Consistently used content types • Tagged consistently • Measured • Metrics feedback loop – communicated to stakeholders, and used to inform decisions 69  
    53. 53. Processes/tools • Editorial calendar • Workflow • CMS that can surface related content • Managed by people with the right skills, enough time, and official permission 70  
    54. 54. Thank you! You can download these slides at http://bit.ly/content-eco Hilary Marsh Chief Strategist & President Content Company, Inc. http://www.contentcompany.biz hilary@contentcompany.biz @hilarymarsh

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