2. Dynamic Direct Call Center & Fulfillment Solutions is a turnkey, relationship-based business solution in the direct response industry. By combining fully integrated call center operations with innovative technology and seamless fulfillment services, we commit to personally help clients increase revenue and achieve long-term growth. www.Dynamic-Direct.com 1.800.956.6006 2 Mission Statement
3. Fun, Fast Paced Environment 34,000 sq ft Call Center 20,000 sq ft Distribution Center 300 Call Center Workstations Agent Versatility to Sell Any Product Hands-On Training Facility Inbound & Outbound Sales Customer Care Department Management Staff Fulfillment Compliance Monitoring & Coaching Internal Marketing www.Dynamic-Direct.com 1.800.956.6006 3 About Dynamic Direct Dynamic Direct is a US-based, ready-to-operate call center. We seamlessly service your business with LIVE operator Inbound and Outbound call support. Our 34,000 sq ft facility was remodeled in June 2009, and is equipped with a multi-million dollar state-of-the-art phone system. With the most skilled agents and departmental support in the industry, Dynamic Direct is your one stop shop to Sell, Ship, and SUCCEED!
4. www.Dynamic-Direct.com 1.800.956.6006 4 Our Facility As a diverse global company with a local presence, Dynamic Direct resides in Cincinnati, Ohio. Dynamic Direct celebrated the grand reopening of their building in June 2009, after a $6 million investment in building upgrades and revamped infrastructure. Your company will utilize a fully managed call center with the latest CRM technologies.
15. www.Dynamic-Direct.com 1.800.956.6006 8 Inbound Services “Our Sales Department has tremendous energy. It is a team environment and when you visit our call center you will see the dedication to success. Good Attitude=Good Sales.” Patrick Walsh Since 2003
18. www.Dynamic-Direct.com 1.800.956.6006 11 CustomerCare “Our customer service department is superb because we continuously meet and exceed our customers’ expectations. Norman Daugherty Since 2004
26. www.Dynamic-Direct.com 1.800.956.6006 14 Fulfillment Services Our high quality fulfillment and distribution services will ensure that each customer receives accurate, efficient service after the sale. Our flexible infrastructure accommodates a wide level of products, orders, and volumes. Regardless of the level of your business activity, we ensure that products are processed in a timely and accurate manner.
27. www.Dynamic-Direct.com 1.800.956.6006 15 Our Technology “Security has always been an important aspect of our own contact center — when collecting customer information and credit card numbers. To protect this information, we've invested heavily in developing a multi-layered infrastructure that meets and exceeds industry security requirements.”
29. 17 A Glimpse Into Dynamic Direct Ready to see for yourself how Dynamic Direct can help your business succeed? Contact us today to schedule an on-site facility tour and see us in action! www.Dynamic-Direct.com 1.800.956.6006
Allows you to handle large amounts of phone calls and emails without investing great deals of time and money in growing your internal staffFinancial SavingsSpending money now on call center services allows you to save later by avoiding the need for new full-time employeesStart SmallNot sure if call center services are right for your business? Outsourced call centers allow you to test if call center services are right for your business.Get What you NeedKnow Your Business VolumeWhen you get seasonal or situational increases in call volumes, an outsourced solution can help manage the increased workload.Streamline Staffing NeedsIf you need 24-7-365 call support, it’s very expensive and difficult to get reliable staff (excessive turnover). Outsourced call centers make sure the most experienced agents handle incoming calls and they have the resources to instantly replace workers that leave.
24-7-365 AvailabilityOur call center can be staffed anytime you need us without interruption on holidays, weekends, evenings, etc.Versatile Sales ForceOurPerformance Based Call Routing24-7-365 AvailabilityVersatile Sales Force to Support: Direct Response Product OffersUpsellsCross-Sells 3rd Party Optional Add-OnsDisaster SupportPerformance Based Call Routing
Primary focus: working with existing customer database
Business Appreciation CallsCustomer Satisfation SurveysLive Web ChatIncreases customer satisfaction through real time supportEmail Answering ServiceEmail is a low cost and efficient solution for communicating with customers.Call Answering ServiceTake calls during off-peak hours and weekends, sharing general information, and taking down contact information for people calling in.TBD
Ensure Customer SatisfactionResearch Customer Accounts to Provide Accurate InformationProvide a Quick Turn Around Time for Customer ResolutionHandle All Customer Inquiries Regarding: (picture)BillingShippingProductReturnsQuestions and CommentsCustomer Retention
24-7-365 AvailabilityOur call center can be staffed anytime you need us without interruption on holidays, weekends, evenings, etc.Versatile Sales ForceOurPerformance Based Call Routing24-7-365 AvailabilityVersatile Sales Force to Support: Direct Response Product OffersUpsellsCross-Sells 3rd Party Optional Add-OnsDisaster SupportPerformance Based Call Routing
Primary focus: working with existing customer database
