3. Great customer experience every time
Altivon delivers high value, high impact contact center solutions that
enhance contact center operations, elevate the customer experience
and evolve as customer and center needs change. Altivon handles all
aspects of solution design, deployment, support and on-going
improvement.
Founded in 1989, Altivon is headquartered in Arizona and operates
across North America with deployments internationally. Altivon has
more than 25 years of experience in contact center solutions and
partners with leading contact center technology companies. We help
companies become active participants in customer experience.
Our contact center solutions make every interaction exceptional.
► Interact with customers in the channel(s) of their choice
► Route interactions based on agent skills and customer behavior
► Reach out through revenue-producing outbound campaigns
► Mentor agents and improve performance
► Elevate service levels and customer satisfaction
► Promote customer self-service
► Generate accurate forecasts and schedules
► Unify the customer experience regardless of interaction type and
agent location
► Avoid labor-intensive system administration
► PBX/IP-PBX
► ACD/multimedia queuing
► Quality monitoring & reporting
► IVR & self service automation
► Knowledge management
► Workforce management (WFM)
► Remote agent capabilities
► Outbound dialing
► Content Management
► Multimedia recording
► Screen recording
► Agent scoring
► Multi-site routing
► Customer satisfaction surveys
► Speech recognition
► Process automation
► Real-time speech analytics
Delivering Solutions
All-in-One Technology
Client Services
Successful Solutions
Enhance.
Elevate.
Evolve.
Altivon solutions are built on a platform with an open standards architecture
that supports multi-channel interactions, mobile customers and virtual
centers.
Altivon offers a range of services designed to assist throughout the contact
center life cycle and in business process automation. These services are
grouped into five categories, contributing directly to improved customer
experience.
► Consulting services. We help you define your priorities through review
of people, process and technology.
► Solution design. Our consultants work with your team to design the
specific solution required to solve your business needs.
► Implementation services. Every infrastructure and operational detail is
coordinated and implemented according to the solution design to
ensure a successful deployment of new technology and processes.
► AltiCare maintenance and support. Our support team ensures a smooth
transition from implementation to production.
► Optimization. These services help keep your system evergreen and
constantly evolving.
Individual goals and objectives may vary, but all contact center solutions
can be measured by whether they:
► Enhance operations. Improve organizational efficiency, employee
morale and transparency.
► Elevate customer experience. Deliver new options for interactions,
better responsiveness and higher customer satisfaction.
► Evolve. Change and grow over time using flexible technology
infrastructure and evergreen processes.
Companies across North America have put their trust in us to help fulfill
their customer service vision.
Consulting & Optimization
We help our customers take an objective view of their current customer
care and communications environment. We help leverage success.
► Rapid Business Assessment
► Strategic Roadmap
► Customer Benefit Assessment
► Solution Assessment
► Technical Health Check
► Process Optimization
► Strategic Roadmap Refresh
► Solution Assessment Refresh
► User Communities
► User Group Meetings
4. Great customer experience every time
Altivon delivers high value, high impact contact center solutions that
enhance contact center operations, elevate the customer experience
and evolve as customer and center needs change. Altivon handles all
aspects of solution design, deployment, support and on-going
improvement.
Founded in 1989, Altivon is headquartered in Arizona and operates
across North America with deployments internationally. Altivon has
more than 25 years of experience in contact center solutions and
partners with leading contact center technology companies. We help
companies become active participants in customer experience.
Our contact center solutions make every interaction exceptional.
► Interact with customers in the channel(s) of their choice
► Route interactions based on agent skills and customer behavior
► Reach out through revenue-producing outbound campaigns
► Mentor agents and improve performance
► Elevate service levels and customer satisfaction
► Promote customer self-service
► Generate accurate forecasts and schedules
► Unify the customer experience regardless of interaction type and
agent location
► Avoid labor-intensive system administration
► PBX/IP-PBX
► ACD/multimedia queuing
► Quality monitoring & reporting
► IVR & self service automation
► Knowledge management
► Workforce management (WFM)
► Remote agent capabilities
► Outbound dialing
► Content Management
► Multimedia recording
► Screen recording
► Agent scoring
► Multi-site routing
► Customer satisfaction surveys
► Speech recognition
► Process automation
► Real-time speech analytics
Delivering Solutions
All-in-One Technology
Client Services
Successful Solutions
Enhance.
Elevate.
Evolve.
Altivon solutions are built on a platform with an open standards architecture
that supports multi-channel interactions, mobile customers and virtual
centers.
Altivon offers a range of services designed to assist throughout the contact
center life cycle and in business process automation. These services are
grouped into five categories, contributing directly to improved customer
experience.
► Consulting services. We help you define your priorities through review
of people, process and technology.
► Solution design. Our consultants work with your team to design the
specific solution required to solve your business needs.
► Implementation services. Every infrastructure and operational detail is
coordinated and implemented according to the solution design to
ensure a successful deployment of new technology and processes.
► AltiCare maintenance and support. Our support team ensures a smooth
transition from implementation to production.
► Optimization. These services help keep your system evergreen and
constantly evolving.
Individual goals and objectives may vary, but all contact center solutions
can be measured by whether they:
► Enhance operations. Improve organizational efficiency, employee
morale and transparency.
► Elevate customer experience. Deliver new options for interactions,
better responsiveness and higher customer satisfaction.
► Evolve. Change and grow over time using flexible technology
infrastructure and evergreen processes.
Companies across North America have put their trust in us to help fulfill
their customer service vision.
Consulting & Optimization
We help our customers take an objective view of their current customer
care and communications environment. We help leverage success.
► Rapid Business Assessment
► Strategic Roadmap
► Customer Benefit Assessment
► Solution Assessment
► Technical Health Check
► Process Optimization
► Strategic Roadmap Refresh
► Solution Assessment Refresh
► User Communities
► User Group Meetings
5. Great customer experience every time
Altivon delivers high value, high impact contact center solutions that
enhance contact center operations, elevate the customer experience
and evolve as customer and center needs change. Altivon handles all
aspects of solution design, deployment, support and on-going
improvement.
Founded in 1989, Altivon is headquartered in Arizona and operates
across North America with deployments internationally. Altivon has
more than 25 years of experience in contact center solutions and
partners with leading contact center technology companies. We help
companies become active participants in customer experience.
Our contact center solutions make every interaction exceptional.
► Interact with customers in the channel(s) of their choice
► Route interactions based on agent skills and customer behavior
► Reach out through revenue-producing outbound campaigns
► Mentor agents and improve performance
► Elevate service levels and customer satisfaction
► Promote customer self-service
► Generate accurate forecasts and schedules
► Unify the customer experience regardless of interaction type and
agent location
► Avoid labor-intensive system administration
► PBX/IP-PBX
► ACD/multimedia queuing
► Quality monitoring & reporting
► IVR & self service automation
► Knowledge management
► Workforce management (WFM)
► Remote agent capabilities
► Outbound dialing
► Content Management
► Multimedia recording
► Screen recording
► Agent scoring
► Multi-site routing
► Customer satisfaction surveys
► Speech recognition
► Process automation
► Real-time speech analytics
Delivering Solutions
All-in-One Technology
Client Services
Successful Solutions
Enhance.
Elevate.
Evolve.
Altivon solutions are built on a platform with an open standards architecture
that supports multi-channel interactions, mobile customers and virtual
centers.
Altivon offers a range of services designed to assist throughout the contact
center life cycle and in business process automation. These services are
grouped into five categories, contributing directly to improved customer
experience.
► Consulting services. We help you define your priorities through review
of people, process and technology.
► Solution design. Our consultants work with your team to design the
specific solution required to solve your business needs.
► Implementation services. Every infrastructure and operational detail is
coordinated and implemented according to the solution design to
ensure a successful deployment of new technology and processes.
► AltiCare maintenance and support. Our support team ensures a smooth
transition from implementation to production.
► Optimization. These services help keep your system evergreen and
constantly evolving.
Individual goals and objectives may vary, but all contact center solutions
can be measured by whether they:
► Enhance operations. Improve organizational efficiency, employee
morale and transparency.
► Elevate customer experience. Deliver new options for interactions,
better responsiveness and higher customer satisfaction.
► Evolve. Change and grow over time using flexible technology
infrastructure and evergreen processes.
Companies across North America have put their trust in us to help fulfill
their customer service vision.
Consulting & Optimization
We help our customers take an objective view of their current customer
care and communications environment. We help leverage success.
► Rapid Business Assessment
► Strategic Roadmap
► Customer Benefit Assessment
► Solution Assessment
► Technical Health Check
► Process Optimization
► Strategic Roadmap Refresh
► Solution Assessment Refresh
► User Communities
► User Group Meetings
