Marconix Sales center

1. Expanding possibilities

2. MARCONIX’
SALES CENTER
SERVICE BROCHURE

3. Future Ready SalesCenter
Services at YourDisposal
Craft a seamless omnichannel experience for your customers through Marconix’s high-
performance, agile, and innovative sales centerservices
Who
Are we?
MISC is one of the foremost providers of high-quality Sales call center and customer relationship management
services around the world. Over the years, we have leveraged our unique industry advantage as first-movers
and our technological supremacy to deliver desired business outcomes for hundreds of clients across industries
and verticals.
Our management team is made up of seasoned business professionals from leading organizations who can
leverage their collective acumen in the global outsourcing domain to deliver maximum ROI for our clients.

4. Customers We HaveServed

5. Our Omnichannel
Sales Call CenterSolutions
ForEnterprises
Our services are designed to optimize your offerings while increasing dials/calls received per hour while
remaining compliant toregulations.

6. Our offeringsinclude:
Inbound Sales Call
CenterServices
Ø 800 AnsweringServices
Ø Phone AnsweringServices
Ø Claims ProcessingServices
Ø Upselling and Cross-sellingServices
Ø IVR Services
T
elemarketing
Services
Ø Cold CallingServices
Ø B2B and B2C CallingServices
Ø Real Estate Cold CallingServices
Ø Teleprospecting Services
Outbound Sales Call
CenterServices
Ø Market IntelligenceServices
Ø CATI Services
Ø Follow-up Services
Ø B2B Appointment SettingServices
Ø Product Promotion Services
Ø Debt CollectionServices
LeadGeneration
Services
Ø Outbound Lead GenerationServices
Ø Startup Lead GenerationServices
Ø Lead Generation forIT
Ø E-Commerce LeadGeneration
Ø Lead Qualification Services

7. Our offeringsinclude:
CustomerSupport
Services
Ø Technical Support Services
Ø Remote IT Support Services
Ø Email and Chat SupportServices
Ø Toll-free Customer SupportServices
Ø Retail BPO SupportServices
Ø Video Chat SupportServices

8. Enhancing CustomerExperience-
One Leap at aTime
The primary challenge for any call center is managing customer experience while handling high call volumes. Today’s
customers want to reach your agents early, and we ensure they do so in the swiftest way possible. Our advanced call center
features that can enrich your customerexperience
Ø Customer ExpectationManagement
We keep your customers well-informed of their place in the queue while providing them with an ETAfor connecting with
agents. Customers can also take advantage of in-queue call back and other advanced features
Ø Customer InformationDisbursement
Leverage from a suite of features such as customizable greetings, and relevant first-touch information to keep callers
interested. You can also highlight new products, campaigns, and promotions through this channel
Ø Prioritized Call Queues
Staff and floor managers can prioritize call queues based upon wait times, customer historical data, and other factors.

10. Domestic
English
T
elugu
Hindi Kannada
Malayalam Marathi
T
amil
Bangla

11. International

12. Marconix’s Project
Execution Plan
As with any project, we strive to create solutions where our experienced contact center agents have maximum context,
insights, and relevant intelligence to deliver accurate responses. We aim to improve overall customer satisfaction, loyalty, and
your brand’s lifetime value over time, and we can achieve this with the help of a time-tested execution process which
includes the followingsteps:
1.ExecutiveTraining
Ø Script Readings
Ø Mock Calls
Ø Sharing of BestPractices
Ø Certification Processes
2.TrainingProcess
Ø Finetuning of Training Material Model Creation
Ø Conducting Client-facingTraining
Ø In-house Training
3.CRM Implementation
Ø Adapting CRM Based on Client Input
Ø Leveraging Experience withSalesforce,
Ø Zendesk, Zoho, and otherCRMs
Ø Training the T
eamon UsagePractices
4.Reporting
Ø Leveraging High-end ReportingCapability
Ø Reporting Based on ClientRequirements
Ø Custom Report Generation Through BIDashboards

17. Connect With YourCustomers-
Connect with MISC
If you are looking for the most advanced unified communications features in the industry
, top-end
performance, and a supreme range of functionality, talk to our call center specialist right away
.
mitesh.gandhi@marconix.in
9019- 27- 1152
You can also share your requirementsby: wa.me/919019271152
expanding possibilities

18. Exclusive Partner :: India, APAC
and EMEA