1. Who are we?
Promotional Handling Ltd specialise in the provision of fulfilment, 3rd party logistics and
distribution services within the Marketing and E-commerce sector.
Why not set us a challenge – we enjoy it!
www.promotionalhandling.co.uk | T: 01938 551 919 | info@promotionalhandling.co.uk
Contact us: 01938 551 919
2. How can we help?
Over the years we have innovated
our core capabilities through
excellent IT infrastructure and
customer service to provide a one
stop shop for all your promotional,
fulfilment and distribution needs.
We are dedicated to helping our
customers achieve growth,
customer retention and increased
profitability through the
combination of our expert
marketing support services.
A selection of
our clients...
Warehouse &
Distribution
Mailsort
Services Procurement
Digital & Data
Services
Bespoke
Solutions
E-Commerce Print Services
Customer
Services
Handling &
Fulfilment
www.promotionalhandling.co.uk | T: 01938 551 919 | info@promotionalhandling.co.uk
3. We’re passionate about...
1
Customer Service
We have a wealth of experience setting up and handling bespoke contact centres to help manage
consumer facing sales promotion and marketing requirements.
Each member of our team is trained to give excellent customer service, responding to any query
received via post, telephone or email, promptly and professionally.
2
Handling, Fulfilment & Logistics
PHL operates from a secure 70,000 square foot warehouse and office complex, offering a complete
end to end service with global distribution.
No matter the volume or how complex the fulfilment, we can deliver a quick turnaround whilst
maintaining high standards with total quality control working to ISO standards.
Technical Services
Our IT services have been specifically designed in-house to support our customers’ business needs.
We continually develop our IT services to effectively communicate and deliver.
Complete consumer redemption tracking, via our bespoke CRM
End to end Handling and Fulfilment processes, via text, email and online
Fully integrated E-commerce platforms
Real-time stock management systems and comprehensive global distribution services
4
3
Fast & Accurate Quoting Service
Our team of Account Managers are dedicated to providing you with a comprehensive quote. No
matter what your budget or deadline, we offer bespoke solutions tailored to your requirements.
5
Our People
Our team is full of amazing and passionate people with expertise and experience from all areas of our
business. We match this experience to your requirements to provide each client with the best team
to fulfil their business needs.
As an IPM member, each of our Account Managers have completed (or are in the process of
completing) the IPM Diploma in Promotional Marketing.
www.promotionalhandling.co.uk | T: 01938 551 919 | info@promotionalhandling.co.uk
4. What do our clients say?
“The team at PHL are a joy to work with. When a quick response is required at
quote stage or on a live activity they provide a comprehensive, stress free solution.
Service levels are always high and we feel comfortable using them, safe in the
knowledge that they are focused on the job in hand and most importantly
maintaining the service levels we expect, and adhere to with our clients.
Regardless of the size of job, Promotional Handling offer great value for money,
great service levels and they are a nice friendly bunch.”
Michael Chambers – Director – Cloud Nine Incentives
“With consistently excellent customer service, transparent pricing, and efficient
processes, Promotional Handling are a fantastic company to work with. We at Clipper
Teas have used them for prize distribution across a number of competitions, promotions
and other activities, and happily recommend them to other businesses.”
Frances Smith – Assistant Brand Manager – Clipper Teas - Wessanen
“Coupons.com have utilised the services of Promotional Handling Ltd since
mid-2009 having been won over by their professional staff and willing attitude to
understand the nature of our business and our requirements. We have enjoyed over
6 years of incredible service across many of PHL’s offerings and would recommend
them to anyone looking for promotional handling and fulfilment services.”
Richard Shnieder – Head of Operations (Europe) – Coupons.com Limited
www.promotionalhandling.co.uk | T: 01938 551 919 | info@promotionalhandling.co.uk
“We found working with Promotional Handling to be great value for money. The team
were excellent at coming up with solutions to our challenges and requests, and very
responsive throughout the campaign. Their real time reporting tool made things easy for
us to keep track of redemptions and provide reporting to stakeholders. Their customer
service team were professional and efficient when handling customer queries and issues
ensuring our brand integrity was maintained throughout the campaign. We were
extremely satisfied with their service.”
Louise Verde, Senior Brand Communications Manager – Indesit
5. Case Studies...
Ella’s Kitchen (E-Commerce)
Ella’s Kitchen required a partner to ensure their online
store reflected the quality of their products. After
helping Ella’s in their sampling campaign, they contacted
PHL to request their services again.
Over the last 2 years, PHL have offered guidance and
expertise to make the dream of an Ella’s Kitchen online
store become a reality.
We helped to source and design unique fun packaging,
offering customers the option to personalise their box.
By setting up a customer care centre and a dedicated
pick and pack team, we ensure that all “Ella’s friends”
receive excellent customer service with timely deliveries.
We use powerful Stock Management software to
manage the BBD’s as this is of vital importance for baby
food.
During 2014/15 a promotion was launched by Lucozade
‘Yes Project’, whereby consumers were able to win 1 of 10
daily prizes with a purchase of a Lucozade Energy drink.
We provided bespoke packaging ensuring that the brand
logo was visible to the consumers – adding to the
excitement of receiving their prize.
PHL set up a customer care line and contacted 10 winners
every day, obtaining their address details and advising
which prize they had won – giving a personal touch to the
winner management.
The prizes were fulfilled in a timely manner, ensuring
the winner’s journey was as smooth as possible.
Lucozade ‘Yes Project’ (Sales Promotion)
www.promotionalhandling.co.uk | T: 01938 551 919 | info@promotionalhandling.co.uk
6. Case Studies...
Birds Eye Plates (Procurement)
Our brief was to execute an in-store incentive promotion for
Birds Eye, ensuring the activity was on budget and on time.
PHL sourced and supplied plates designed by esteemed
children’s author Roger McCough.
PHL played a significant role in the pre-planning of the
campaign, working with key PR and retail partners, managing
data exchange in accordance with the data protection act.
Our CRM system ensured that each applicant received each
plate design to enable them to collect the full set.
We acted as the central control point for all queries, setting up
a bespoke customer care line, maintaining data records and
providing regular updates to the client.
At the end of the promotion we supplied a close out report for
the campaign, analysing the redemption data and uptake rates
for the entire promotion.
Winning Gold at the MAA and IPM Awards, with the promotion
exceeding the sales target by 95%.
O2 Priority customers were invited to tweet for a free
secret Santa gift from ASOS.
PHL were tasked with the handling and fulfilment of the
prizes, processing 10,000 redemptions in 24 hours. Due to
the client’s data requirements, protocols were put in place
to manage the security and the secure destruction of the
data.
By using our data cleansing software we were able to
increase mail deliverability and achieve the lowest possible
postage rates for our client.
Once the stock had been received, we were able to
process the applications and despatch the prizes within
the set timeframe to ensure customers received them in
time for Christmas.
ASOS & O2 Priority Rewards (Handling and Fulfilment)
www.promotionalhandling.co.uk | T: 01938 551 919 | info@promotionalhandling.co.uk
