1. Source & supply only the best known brands
Keep up with latest state-of-the-art equipment
Provide the most cost effective solutions
Big Brands
Leading Technologies
Best Value
COPY | PRINT | SCAN | FAX | TELECOMS | CCTV
Company Profile
Our Vision
Our Mission
Our vision is to add value to the customer’s business
by meeting their office automation needs and forging
personal, strong relationships through ongoing
professional consultancy and unrivalled service.
2. International technology, local expertise
Customised solutions
With head office in Durban, the Biztec Group has a
national sales and service infrastructure that caters
for some of the biggest corporate companies in SA.
This same infrastructure offers your business quick
and easy access to full on-site support, as well as
the entire suite of business systems and products,
from the most sophisticated digital multifunctional
photocopiers, printers and fax devices to
telecommunications and CCTV equipment.
We also keep a full range of consumables and
spares warehoused locally for rapid delivery.
Biztec sales and service staff are trained in all areas of
office automation sales and finance. We aim to build
ongoing relationships with prospective clients through a
highly professional and informed approach, rather than
merely affecting a quick sale.
Our staff will seek out the best, most streamlined
solutions for a client, accurately assessing their needs in
terms of technical requirements, usage, budget and future
needs.
3. Project Management that
ensures peace of mind
Our project management approach to implementation
ensures a smooth installation process, even for the
potentially stressful upgrades of existing equipment,
and we cater for all requirements.
• Flexible financing packages through our inhouse
experts, using direct facilities to save our clients
expensive “middleman” fees
• Ensuring all contractual obligations on existing
equipment have been catered for
• Pre-installation consulting and check-lists
• IT liaison
• Teamed delivery and installation approach in
order to avoid disruption
• Comprehensive user training and on-site
demonstrations
• Quality control checklist before sign-off
4. Ongoing relationships
through after-sales service
Research indicates that the after-sales experience is a
critical factor in selecting an office automation supplier.
We believe that our best prospective customers are our
existing ones! We divide after-sales service into three
areas: relationship management, administration and
technical support.
Relationship Management: Our sales staff maintain
contact with their clients with regular visits, informing
them of new product launches, answering queries and
troubleshooting on their behalf should this become
necessary. This ethos extends throughout the company
and is not limited to the sales division – we are all ready
to help at any time.
Administration: All too often overlooked in the office
automation industry, we know that efficient
administration can smooth the way. Olivetti Corporate
has an efficient, hi-tech yet simple system – like the
equipment we sell! We provide clients with accurate,
complete billings, on time and in an easily understood
format. We also provide single sheet billing summaries
when the number of devices exceed a certain amount.
Technical Support: Our technicians are given top level
training in order to render skilled support and
peace-of-mind to customers throughout South Africa.
1.
2. 3.
5. Unmatched technical support
Trusted across South Africa
Biztec technicians receive top level training. Each
member of our team is capable of servicing and
supporting our entire range of top branded products,
and our Imaging IT and Production Colour products are
supported by specialised technical staff who provide
unrivalled support and expertise.
Biztec’s service infrastructure and methodology delivers
quality service. We monitor monthly volumes and
usage and our national service control centre’s state-of-
the-art call logging system gives you exceptional
response times.
T We are proud to service the needs of major
corporates, government departments, professional
firms and small to medium entrepreneurial companies
throughout South Africa.
Botswana
SOUTH AFRICA
KZN
Eastern Cape
Northwest
Free State
Gauteng
Mpumalanga
Limpopo
Western Cape
Namibia
3 Grid Rock
12 Kubu Avenue
Riverhorse Valley
Durban
P. O. Box 201728
Durban North 4016
Tel: 031 569 6210
Fax: 031 569 6213
info@biztecgroup.co.za
www.biztecgroup.co.za
Head Office
& Showroom
Get smart, Call Biztec
0861654267
