Fast growing IT company ppt

1. Powered By

2. Introduction
We, at Next2Call with parent company as Winet Infratel are one of the leading
players in the field of ISP Services, BPO and IT services with more than 8 + Years
with integrated telephony services of Experience having presence in Major
metropolitan cities Noida, Gurgaon, Kolkata, Lucknow, Bangalore and Chennai .
Running more than 500+ seats. We have a knack from taking an idea and creating
something innovative and new from it.
We believe in an integrated solutions approach to provide enhanced value to the
customers through process standardization, simplification and optimization. Our
best-in class solutions provide our clients with a platform to take their enterprise to
the next level of operational excellence by reducing costs and increasing service
quality.
We are a team of highly dynamic & passionate developers and designers who are
constantly in the search of new ideas and solutions by pushing ourselves to new
extremes. We are the creative minds and technology architects behind the success
of your brilliant ideas.
The documents are prominently focusing on BPO and IT Services.

3. What we do :-
Leverage in-house or external
infrastructure
Use our expertise to consult, design,
implement and maintain your in-house
contact center
or chose to use our external
infrastructure on an affordable pay-per
resource model. search, speeding up
processes and decision making.
Boost customer engagement across
channels
Connect with customers via phone,
Email, web chat, SMS, social media,
SMART IVRs, Chat Bot and Fax in 9
languages.
Improve customer retention
Maximise customer satisfaction and
retention with proven best in-country
service levels.
Enhance processes
Utilize state-of-the-art- technology
and highly trained personnel to excel
across Critical Performance Metrics.

4. How we differentiate
Benefit from your customer contact and improve market
awareness, presence, sales and customer retention.
The Next2Call Contact Center service has your customers interactions covered,
across every channel and at every stage of the customer interaction journey.
Tailor the service to meet your needs and budget and be confidant that
professional, in country, supports your business.

5. •Segmentation
•Telemarketing,
•Lead generation
Awareness
•Sales Support
•Enquery
•Telesales
Evaluation
•Order Processing
•Upsales/ cross sales
Decision
•Enquery Handeling
•Issue resolution
•Report Generation
Experience
•Collection
•Royalty Manageent
•Renewal & Conversion
Retension
Consulting
• Contact Center Strategy
• Technical advisory
• Project Management
Social Media
• Content Management
• Comunity management
• Advertising
Analytics
• Customer Interaction
analytics
• Baseline assesmnet
• Bentchmarking

6. Customers expect to be able to
engage with businesses how they
choose, when they choose to, from
the device they choose – and they
expect a response, fast.
With Next2Call Contact Center services you can
engage, retain and upsell to customers for long-term
business benefit by providing customers and
employeeswithaccesstobettertools,applicationsand
insights, anytime,anywhere.
Secure
Omni
channel
customer
service
Valuable
insight
direct from
customer
Increased
insight,
accountability
, Privacy and
compliance
Increased
customer
interaction
Proven Process
management
for timely
repose to
customer
esquires

7. Our Frame work for Seamless Services
Our Services: -
The outsourcing industry has become an integral part of today’s business environment. The need to cut
costs and focus on core competencies has led to the emergence of BPO services in India. Next2Call
provides you with customized solutions that are tailor-made for your business requirements.
• Contact Center services
• Infrastructure
• Training and development
• Staff augmentation.
• Contact Center seat rental
• Customer care exploratory study

8. Our Services
Inbound Services: -
Inbound services range from answering customer queries about the product or services to proving them
the resolution to the various challenges they face with the services.
Some offerings of our inbound support are –
• Query resolution, Data Validation, Emergency Lines
• Scheduling / appointment setting
• Booking and reservation, Billing information
• Video contact center
Outbound Services: -
Our outbound services involve calling existing or prospective customers of a business. These calls are
usually for the purpose of generating sales, selling subscriptions or customer retention.
Some of our outbound supports are–
• Customer Support, Outbound sales, direct marketing.
• Customer retention,
• Survey, Market research
• Loyalty Program, Renewal and subscription

9. Service Continue :-
Some of The infrastructure services are –
• Contact Center design and implementation.
• Infrastructure deployment
• Infrastructure rental and Implementation
• Central Process assessment and reengineering
Some of The Back office services are –
• Database management.
• Data Capture.
• Data validation
• Non-voice process.
Some of The Affiliate marketing services are –
• CPA model
• Web page handling.
• E-commerce enabler
• Branding with results
• App installation

10. Delivering Best in-country service levels.
10 Language offering: -
* Phone
* Email, SMS
* Web Chat
* Social Media
* Chat Bot
* Fax
* Smart IVR
* Sound Board
 English
 Hindi
 Bengali
 Punjabi
 Tamil
 Kannada
 Other On demand regional Languages
8 channel -

11. SLA we adhere
AVERAGE
SPEED OF
ANSWER
AVERAGE
ON-HOLD
TIME
AVERAGE
HANDLE TIME
FIRST CALL
RESOLUTION
CALL ANSWER
RATE
ABANDON
RATE
20
Sec.
30
Sec.
4
Mi
n.
80
%
Mi
n.
80
%
Mi
n.
5%

12. Infrastructure
We are confident we can help you!
At Next2Call, we have worked with various clients from diverse industries. That has
enriched us with an experience to handle complex problems. Our portfolio speaks
volumes about our service quality.
Put simply: we sell results, not just packages. Our full-service web solutions are a cut
above the rest. And it’s not rocket science. We just pay attention to our client’s business
goals and implement them the way they want.
Infrastructure Details
 Dedicated workstation.
 Dialer system for calling.
 In house call recording
 Production and backup server
 Lease Line Internet connectivity
 PRI and GSM gateway

13. Reporting and Security
Reporting Format and Call Recording:
Calls will be recorded on our servers and Quality Analyst will be responsible to
maintain the call quality.
Reporting will be shared with the client on regular basis – Daily, Weekly or
Monthly basis, as per your requirement.
Data Security:
 All data will be saved on our servers securely.
 For the security of data provided by the client, client needs to share an NDA
with us (If required). We will sign that NDA with the client.
 Also, we will sign a Service Level Agreement (SLA) before starting the
project.
 n the Floor, agents are not allowed to use Mobile phones and we have firewall
installed so that agents cannot access any kind of unauthorized websites.
 We follow paper less environment policy on the floor, in which agents are not
allowed to bring any kind of paper or pen

14. Value added services and Technology
Value Added Services provided by Next2Call
We will provide qualified personnel in sufficient quantities to perform this task
including agents, supervisor, and team leader.
We will be providing process consulting to yield maximum result.
We will provide supervisory/management personnel for the effective project
management.
Technology we will use: -
• In-house CRM
• Smart IVR
• API driven SMS
• Automated dialing.
• Custom reporting
• Auto calls to real-time leads

15. IT Services.
We at Next2Call provide state of the art technology
development services as per the current and future
industry demand.
 Mobile app development and management.
 QR code development.
 Payment gateway integration.
 Web Site development and management.
 Dynamic Sites.
 Static sites
 CRM Development and management.
 Lead Management CRM.
 Services CRM.
 Support CRM.

16. Affiliate Marketing.
With our inhouse Lead management services we help
our partners to gain maximum market share.
Managing and Generating below mention.
 Social Media platforms.
 Email , SMS and WhatsApp marketing.
 Mobile Push and Web Push.
 Google marketing.
 Voice and chat support.

17. Thank you