At NCRi, we have successfully served and transformed the customer experience for small to large businesses with regional, national and international brand presence for more than 13 years. As a business solutions provider and trusted partner, we are dedicated to upholding your brand and reputation at all times. Our nimble and flexible organizational structure allows us to make quick decisions and respond rapidly to implement changes as needed by your business.

2. Empowering People,
Enabling Technology,
Elevating Processes.

3. About NCRi
NCR Inc. has a sole purpose of helping its clients transform their businesses. To help achieve this goal we provide technology enabled intelligent
solutions for our clients. Guided by eight decades of combined experience of our founding members we help drive transformational changes to our
clients' operations.
Since its inception in 2007, NCR Inc. has expanded from single branch operation in Toronto, Canada to 12 locations globally, employing over 1000+
staff and serving 80+ clients. We serve clients from diverse industries like telecoms, hospitality, banking, automotive, e-commerce, and healthcare
helping them to expand their services by improving efficiency and reducing costs.
Global
Services BPO
Provider
Lead
Years Deep Domain
Expertise
13+
1000+
Highly skilled FTEs
76%
NPS
25+
QA & Compliance officers
80+
Int’l Clients
15+
Products
10 million
Customer Interactions
10
Operating Centers
$ 10 Million
Digital Media Marketing
~$0.7 billion
Impact Delivered
$0.5 billion
Impact Delivered
10-15%
Lower attrition than industry
15+
Languages & Dialects Supported
~9+
CX Center
~7 Countries
Canada | Columbia | UAE | Pakistan |
Philippines | Bahrain | India
~80+
Years of combined
experience
~1000+
Associates

4. NCRi CANADA NCRI Colombia AMDC (Subsidiary) UAE NCRI Pakistan
www.ncri.com
NCRI India NCRI Philippines NCRI Bahrain

6. www.ncri.com

7. Policies to identify laptop and cell phone usage
Maker-checker procedures.
Monthly user logical access validations
Managerial authorizations
Data retention and disposition
System controls and firewall activation i.e.,
Printing, internet access.
Mass storage devices (USB, disk drives, etc.) disabled
Snipping tool and screen capture disabled
No admin / privileged access
Employee Performance monitoring technology enabled on
all official devices.
Interpreting regulatory guidelines and impact analysis
Response, detection and preventive mechanisms Incident
management framework control testing Risk profiling and
reporting
www.ncri.com

8. 24*7 Security
Closed Circuit TV (CCTV) coverage at entry/ exit points
Regular access reconciliation
Logical access activation/deactivation/
suspension procedures for employees/visitors
100% staff undergoes Background clearance checks
before start of duties
Employee issue management
Mandatory new hire non-disclosure attestation
Employee retention practices
Mandatory compliance trainings for all new hires
Regular awareness through emails
Annual trainings for all the active staff
Procedure/updates broad casting
www.ncri.com

9. ignificant capital investments
have been made to ensure
that our company operates
with the latest state-of-the-art
technology with superior software
and database. This allows us to
efficiency and promote accuracy.
Our main priority is to protect
and maintain the security of our
clients’ and customers’ privacy
and confidential information.
Cisco Network
Infrastructure
Secure Data
Network
Voice Call Monitoring
& Recording
Predictive Pre vie w
Broadcast Telephony
System
Multi-factor RSA
Authentication
KYC Compliant
Solutions
SolarWinds SIEM &
FIM Centralized
Security
www.ncri.com
SolarWinds N-Central,
RMM, AV, and Bit Locker
Drive Encryption
Network
Resilience
Real time threat
monitoring

10. www.ncri.com

11. ― Management Information
Systems
― APP Development
― SAP
― ERP
― Logistics
― Telemedicine
― Inbound Calls
― Outbound Calls
― Call Recording
― Quality Assurance
― Sales and purchase record
― Expense record
― Bank statements
― Profit and loss statements
― Cash flow analysis
― Data Entry
― Data Mining
― Data Processing
― Customer Services & Support
― Debt Recovery Inbound
― Call Center Outbound Call Center
― Remedial
www.ncri.com

12. ― Talent Aquisition
― Identity Verification
― Address verification
― Employment history Check
― Income Verification
― Education Checks
― Credit History Checks
― Sex Offender Check
― Desk Side Support
― Software Incident & Call Management
― Software Installation
― Virus Protection and Removal
― Email and Network Configuration
― Mobile Application
― Software Testing
― Financial Analytics
― Customer Analytics
― Marketing and Sales Analytics
― Supply Chain Analytics
― Asset Analytics
― Manufacturing Analytics
― Predictive Reporting
― Network Mapping
― Network Configuration
― Network Upgrades
― Proxy Server Optimization
― Network Security
― Network Audits
www.ncri.com

13. NCRi delivers wide omni-channel solutions with high level of
accessibility and reliability of information for the customers.
We extend Customer experience support by automation and
innovative technologies for both B2B and B2C portfolios. We
provide support in customer care, back-office support, credit
adjudication, sales, accounts receivables, service inquires,
complaint resolution and customer surveys . We seamlessly
integrate channels to deliver consistency and efficiency in CX.
Inbound Calls
Call Recording
Outbound Calls
Quality Assurance
www.ncri.com
Industries we serve
Healthcare
Finance
Telecom
Ride hailing
Travel & hospitality
E-Commerce
Retail
Logistics

14. NCRi’s distinctive approach to delivering with immense experience and
professionalism remains under the leadership of the most proficient specialists
from the market. We offer banking specialist strategies and practice through a
promise of conceptualization, quality management, and implementation.
We provide A/R management services as swiftly as possible using state of the
art technologies with highly sophisticated collection strategies designed to
ensure maximum recovery ratios and full legal compliance. Our objective is to
evaluate, negotiate, and create the environments within which the debt can
successfully be liquidated with the aim of maximizing cash flow, reducing
financing costs, and maintaining debtor goodwill and future trading
relationships.
CustomerServices
& Support
Inbound Outbound
Call Center
Debt Recovery
Inbound
Remedial
www.ncri.com
Industries we serve
Finance
Banking
Healthcare
Commercial
Consumer
Education

15. From IT strategy consulting and comprehensive technology roadmaps to the
end-to-end development of scalable solutions, NCRi Inc. delivers a full-cycle
software development services that adapt seamlessly to your project
requirements and business needs.
SAP ERP
Software
Supply Chain
Softwares
Management
Information
Systems
Application
Development
TeleMedicine
Softwares
Big Data &
Advanced
Analytics
www.ncri.com
Industries we serve
Healthcare
Finance
Telecom
Information Technology
Ride hailing
Travel & hospitality
E-Commerce
Retail
Logistics

16. Years of experience have made NCRi Inc. a name of trust when it
comes to bookkeeping and data entry outsourcing. We provide
recommendations and insights on controls by managing financial
reports for your business.
NCRi Inc. offers bookkeeping solutions to suit client needs. Our
team consists of data entry specialists and bookkeeping
professionals to maintain books for your enterprise accounts.
Bank Statements
SaleandPurchase
Record
Profit and Loss
Statements
Data Entry
Expense
Record
Cash Flow
Analysis
www.ncri.com
Industries we serve
SMEs

17. Demographics, new talent expectations, alternative work arrangements and
digital technologies are just some of the factors forcing HR to fundamentally
change how it operates--internally and with the business. We’ll help you
transform.
Employment
Status Check
Talent
Acquisition
Income
Verification
Credit
History
Check
Identity
Verification
Address
Check
Sex Offenders
Check
Education
Check
www.ncri.com
Industries we serve/all businesses*
Healthcare
Finance
Telecom
Information Technology
Ride hailing
Travel & hospitality
E-Commerce
Retail
Logistics

18. We provides business solutions through our proactive IT enabled services. We
maximize our client’s performance, security and reliability of desktops through
focused and strategic initiatives. The service includes remote desktop support,
an end-user support portal, and real-time updates.
Desk Side
Support
Virus Protection
and Removal
Mobile
Applications
S o f t w a r e
Installation
Email&Network
Configuration
S o f t w a r e
Testing
www.ncri.com
Industries we serve/all businesses*
Healthcare
Finance
Telecom
Information Technology
Ride hailing
Travel & hospitality
E-Commerce
Retail
Logistics

19. We incorporate data analytics and professional knowledge to create a more
informed decision making; for more secure and successful ratios.
Business Intelligence has become the core of every business empowering
reporting and daily reporting. We deploy the best digital solutions to create
reliable data analysis and reporting to further scale your business growth.
Financial
Analytics
Asset
Analytics
Supply Chain
Analytics
C u s t o m e r
Analytics
Predictive
Reporting
Marketing and
Sales Analytics
www.ncri.com
Industries we serve
Finance
Telecom

20. Today, it has become essentially vital to protect and manage
company networks from potential vulnerabilities. We offer a
full range of services addressing everything from technology
deployment, network transformation, and network optimization
in order to assure an optimal end user experience and operator
profitability. Here is the complete list of services we provided and
more added as we grow.
Next-generation
Firewall
Network
Mapping
Network
Audits
Proxy Server
Optimization
Network
Configuration
Network Security
& Upgrades
www.ncri.com
Industries we serve
BPO

21. Head Office
6285 Northam Dr. Suite 400
Mississauga, ONTARIO, L4V-1X5
info@ncri.com | +1 905-366-0206
www.ncri.com