Stratus contact-solutions-era


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Stratus contact-solutions-era

  1. 1. We’re theCustomer ExperienceManagement Professionals
  2. 2. Expand Your Reach. Increase Your ROI.Stratus provides customized solutions for connected businesseswho need to engage customers and comprehend data beyond thetraditional call center.Our customer experience professionals become your brand advocates with real-timemulti-channel engagement tools.Industries we serve• Communications • Healthcare• Direct Response • Hospitality• Education • Retail• Financial Services • eCommerce• CRM
  3. 3. Multichannel Contact CenterO ur multichannel apporach enables you tomeet your customer where they choose.We provide custom solutions from high-touch call center services to social mediamanaged services for the same hourly rate.Our products and services include: Community Social Engage CRM Chat Email Voice
  4. 4. Customer Experience ManagementOur services focus on generating new revenue and building loyalcustomers.
  5. 5. Engage Social Media SuiteOur proprietary social monitoring and analytics suite connects ourclients to their customer’s online conversations in real-time.Our technology enables you to:• Monitor web forums, review and rating sites, blogs, traditional news sources,and social networks• Evaluate brand and product sentiment based on what audiences are doing,saying, and sharing online• Analyze customer behavior and purchase decision processes, helping to buildeffective strategies across all levels of your organization• Engage audiences at their point of need
  6. 6. Social Media Management ServicesTransform the contact center experience by activating ourrepresentatives to provide real-time services.Our social media services include:• Brand monitoring• Reputation management• Support community moderation• Real-time customer care• Lead generation and acquisition• Corporate compliance and governance• CRM integration• Analytics insights• Mention response and engagement
  7. 7. VoiceWith over 20 years of experience, our US based contact centersprovide 24/7 access to Multilingual customer experience professionalsand high touch voice services.Our voice services include:• Full service call center• Multilingual: over 181 languages• Inbound capabilities• Outbound capabilities• IVR• Click to call• VOIP• CRM integration• Custom reporting• US-based customer experience professionals
  8. 8. ChatReduce call volume, provide real-time support and convert webtraffic into customers with live chat.Our chat services include:• Live customer support• eCommerce sales assistance• Customer website integration• CRM helpdesk integration• Unobtrusive user experience• Full text transcripts
  9. 9. EmailEmail is the mainstream. Our email response is immediateand guaranteed to assure customers that their need has beenacknowledged and service is only a few moments away.Our email services include:• Set, manage and track customer experiences• Automate service processes• Pre-empt customer inquires• CRM helpdesk integration
  10. 10. CRMGet closer to your customers, clients or sales prospects.Organize, automate and synchronize business operations acrossyour organization.• Develop, track and measure customer relationships on a personal level• Track inbound / outbound sales activities• Integrate with social, chat, and email services• Custom reporting• Integration with legacy systems
  11. 11. Security ConfidentialityPlatform Disaster Recovery Plan AwarenessRedundancy • Backup power via UPS and generators • Internet connection delivered through multiple• Telephone Carriers Tier 1 providers• Internet Providers • Data Storage back-up regularly, full and incre-• Hardware Components mental backups with two data centers• Software Servers • Firewalls, antivirus and IT sercurity policies• Least Cost Routing Payment Card Industry CompliantCloud Hosted IVR All Agents Security Clearance CertifiedCustomer Proprietary NetworkCPNI Compliant Restricted Access to operational areas
  12. 12. US BasedHeadquartered in Jacksonville, FL with US-based facilities in Atlanta,Dallas, Fort Lauderdale, with multi-lingual contact center operationsin San Antonio.Stratus Contact Center Ft. Lauderdale Office8401 Datapoint, Suite 1000 3230 West Commercial Blvd., Suite 360San Antonio, TX 78229 USA Oakland Park, FL 33309 USACorporate HQ Dallas Office5000 Sawgrass Village Circle, Suite 30 14180 Dallas Parkway, Suite 300Ponte Vedra Beach, FL 32082 USA Dallas, TX 75254 USA
  13. 13. Experience MattersWe have more than 20 years of success in enabling companiesto provide customizable contact center solutions and emergingtechnologies to meet the rapidly changing needs of customers.Our clients include
  14. 14. Why Stratus?Expand Your Reach. Increase Your ROI.Greet your Customers where they choose.Stratus use the right blend of technology and professionalism to amplify yourcore commitment to creating better experience for your customers..Let us help design a custom program to extend your reach beyond traditional callcenter with measurable increase in your return on investment.• Measurable Return on Investment• Over 20 Years of Experience• Domestic Contact Center• Proprietary Social Media Monitoring, Engagement and Analytics Suite• Multilingual customer experience professionals
  15. 15. Thank YouEric Sherman, VP Business DevelopmentOffice: 954.796.4900Mobile: 954.684.7777eric.sherman@emailstratus.comStratus Contact Solutions10881 NW 67th PlaceParkland, FL 33076