This document discusses components and mediums of communication. It identifies some personal obstacles to effective communication as perceptions, language, semantics, and preconceived notions. It provides strategies to improve individual and group communication such as considering objectives and cultural agreements when choosing a communication context and medium. The document emphasizes that actions speak louder than words in communicating effectively.

1. inspireindia@live.in
Actions Speak Louder than Words

2.  A basic overview of verbal & non-verbal
interpersonal communication processes
 Components and Medium of Communication
 Identify personal obstacles to effective
interpersonal communication
 Strategies to improve Individual and Group
Communication

3. Communication is the interchange of Thoughts
or Opinions through Shared Symbols
(e.g. Language, Words, Phrases, Illustrations etc.)

4. We communicate to:
1. Be received (Heard or Read)
2. Be Understood
3. Be Accepted
4. Get Action (change of Behavior or Attitude)
So That . . .

5. We can:
 Share our ideas and opinions
 Provide feedback to others
 Get information from others
 Gain power and influence
 Develop social relationships
 Maintain self-expression and our culture

6. We Communicate and build interpersonal
relationships through:
1. Speech
2. Writing
3. Listening
4. Non-verbal language
5. Music, Art, and Craft

7. Depending upon the situation, one method of
communication may be better than another:
 In person: one-to-one
 In person: meetings, small groups
 In Person: presentations, large groups
 Letter
 Memo
 Note
 Email
 Voice mail / SMS

8. Channel
Sender Encoding or Decoding Receiver
Medium
Feedback
- Noise or Interference

9. 1. Context
 Consider specific objectives & reasons for your
message
 Consider the Cultural & Organizational agreement
concerning the environment of the message
2. Sender – Encoder
 Internal Attitudes can influence your message
 The words used reveal your personality

10. 3. Message
 Is the Central purpose clear ?
 Is both Verbal and Non-Verbal Communication
considered
4. Medium
 The most urgent suggests Oral and the less urgent
suggests Written
 Use clear symbols in the chosen medium

11. 5. Receiver - Decoder
 Know senders Attitudes and Perception
 Know your physical, emotional, mental and cultural
factors
6. Feedback
 Is the feedback for the message allowed
 Are you precise about the feedback

12. To determine the best medium for your message
determine:
 What you as the sender need to achieve (Objective)
 What the receiver needs to know
 How detailed, important, and or personal the
information in the message is
 Which behavior you want to influence and how

13.  Perceptions
 Language
 Semantics
 Personal Interests
 Emotions
 Inflections (Accent)
 Environmental noise
 Preconceived notions/expectations
 Wordiness
 Attention span
 Physical hearing problem
 Speed of thought

15. Contact: Gurdeep Singh
+91-9876742261
E-mail: inspireindia@live,in