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Basic Communication skills in clinical setup
1.
2. COMMUNICATION
Communication is the art of
transmitting information, ideas and
attitudes from one person to another.
Communication is the process of
meaningful talk among human beings.
4. Communication Goals
To change behavior
To get action
To ensure understanding
To build trust
To get and give
Information
5. Sender : The person or entity originating the
communication
Message : The information that the sender wishes to
convey.
Encoding: How the sender choose to bring the message
into a form appropriate for sending.
Channel : The means by which the message is sent.
The Communication Process
6. Receiver: The person or entity to whom the
message is sent.
Decoding: How the receiver interprets and
understands the message.
Feedback: The receivers response to the message.
7.
8. VERBAL MESSAGES- Use of
words to convey message.
NON VERBAL MESSAGES-
Use of our
body language
29. Language barriers
Faulty long translation
Past experiences of and individual failure to
listen
Individual differences in expression &
Understanding
30. 1. Use the same language
2. Focus on translation
3. Considered difference in the expression &
perception of message.
31.
32. 1. Considered organization policy, rules &
regulations.
2. Large organization must be divided into
smaller subset.