lean management

1. Leader Standard Work
Lean Leadership Series

2. Topics
• What is Leader Standard Work (LSW)?
• Why Leader Standard Work?
• Benefits of Leader Standard Work
• Four Elements of Lean Management
• Standard Work Examples
• Success Environment for LSW
• How to Deploy Leader Standard Work
• Key Points
• Take Action

3. • A list of the normal tasks that must be done to sustain
the lean management system
• Tasks typically include audits, meetings (daily
• accountability) and continuous improvement projects
• Focuses on the production process
• Directs the leader to check on the visual controls
• Expected to be continually improved
• Time each task should be completed (frequency)
What is Leader Standard Work?

4. Why Leader Standard Work?
Clearly Documents the Management System
• Documents the current state of the best practices in lean
management
• A baseline for further lean management system
improvement
• Defines expected behavior for leaders
(what they should do)

5. Four Elements in the 12 Paradigms
Four Elements simplyPHILIPS 12 Paradigms
1. Leader standard work • Standards enable
improvement
2. Visual controls • Make problems visible
• Go see
3. Daily accountability
process
• Stop and fix
• Everybody solves problems
4. Leadership discipline • Leaders as teachers
• Ask the 5 why

6. Who Should Have Standard Work?
ROLE % of Work (time) that
should be Standard
Executives 10-15%
Value Stream Manager 25%
Support Department
Managers
50%
Supervisors 50%
Team Leaders 80%
Operators (Associates) 95+%
In Lean Management, EVERYONE!

7. Standard Work Content Varies by Position
Standard work is LESS structured
•% of time standard
•Specific sequence
•Specific time of day
•More time for discretionary tasks
Standard work is MORE structured
•% of time standard
•Specific sequence
•Specific time of day
•Less time for discretionary
Standard Work Content
Executive
Value Stream Manager
Supervisor and Supporting Roles
(Engineering, Maintenance, Sales,
Finance, Continuous Improvement,
Purchasing)
Team Leader
Operator
Production Process

8. Layers of Standard Work
Leaders standard work should be layered
(developed) from the bottom up
Team Leaders
Maintain production and
ensure standard work is followed
Supervisors
Monitor and support team leaders in their
ability to carry out their standard work
Value Stream managers
Monitor and support supervisors in their
ability to carry out their standard work
Executives
Time on the floor to verify the chain of standard work
is upheld and production process is stable and
improving

9. Daily Accountability Meetings
Three Tiers
1.Tier 1: Team Start Up Meeting
▫ Team leader meets briefly with team members
2.Tier 2: Supervisor Meeting
▫ Supervisor meets with team leaders and dedicated
support group representatives
3.Tier 3: Value Stream
▫ Value Stream Manager with supervisors and support
department personnel

10. Key Points for LSW
• Check because You Care – each level of LSW has some
overlap and redundancy to provide linkage – make sure
they are logical and meaningful to you
• Learn by Doing – excellence is more about what you do
than about what you know – and learning comes from
action – follow the LSW process
• Improve the Standard – as the processes change and as
people learn, Leader Standard Work needs to change
with it

11. Take Action
• Observe Leader Standard Work in action at the site
• Visit Model Line to learn how operator, TL and GL
standard work is functioning
▫ What are the challenges?
▫ What are the benefits seen so far?
• Look for things that could be on your Leader Standard
Work checks