Why is feedback important? Why does it matter in either a design process and in life in general? How to benefit from feedback?

1. A FEW THINGS ABOUT
FEEDBACK

2. 22,000 years ago

4. Exercice: Give and Receive Feedback
Get in pairs.
Give feedback to your teammate about: how you are working together = 3mn
- What you like
- What you would improve in the relation
Reflect: How did you feel? = 1mn
- How was it to hear the feedback?
Reverse. 2x 4
mn

5. Feedback is a Gift

6. Improve at receiving feedback
Embrace the discomfort
Listen with the intent to understand, not to respond
Reward criticism to get more of it
Call out body language
Show that you care
https://www.radicalcandor.com/blog/get-feedback/

7. WHY REQUESTS FEEDBACK ?
● Freeze the process - take the time for reflection
● Understand where you stand, how the others are seeing it
● Identify what works and does not work to decide what can/should
adapt
HOW TO RECEIVE FEEDBACK ?
● Do not justify yourself
● The best answer to feedback: thank you, tell me more...
● Relates to the feedback to facts: ask for explicit examples
● Later, reflect and decide later to do with the feedback

8. GETTING CUSTOMER FEEDBACK