The document provides a structured interview guide for hiring team members. It includes instructions for recruiters to use when interviewing candidates. The guide has four sections: an introduction to get to know the applicant; identifying the candidate's two lowest scoring competencies from a prior questionnaire and asking questions related to those; looking for specific behaviors associated with those competencies; and asking questions to evaluate the candidate's ability to handle situations. The recruiter is directed to take notes during the interview and use the candidate's responses to determine if they are a good fit for the position.

1. TEAM MEMBER HIRING
STRUCTURED INTERVIEW GUIDE
CANDIDATE NAME: …..……..………………………………… INTERVIEW DATE: ……………..………….…………………….
INTERVIEWED BY: ……….………………………………………
INSTRUCTIONS:
1. The SIG is designed to help the RGMs make strong hiring decisions.
2. RGMs should use the SIG as a follow up to the Hiring questionnaire (only if the candidate has passed – a score of 60% or more)
3. The two (2) lowest scoring competencies from the hiring questionnaire should be probed as part of the interview
4. The SIG is designed to help the RGM to get the candidate to share a specific situation
5. Look/ listen as the candidate responds. Write your notes during the interview and go back to the responses to decide whether the person is a good fit to
represent our Most Loved Fastest Growing brand!
SECTION 1:
• Make the candidate comfortable.
• Ask general questions to ascertain candidate’s background, interests, experience and reasons for applying.
GET TO KNOW THE APPLICANT:
Q.1. Tell me a little about yourself. Your educational background, past experiences, etc.
Q.2. What were your favourite subjects? Particular interests or hobbies?
Q.3. Tell me about your family. Who do you live with?
Q.4. How do you organize your day? What’s your daily schedule like?
Q.5. What are your reasons for applying for this position?
Q.6. Tell me about your dream job?
Notes:

2. SECTION 2:
• Refer to candidates score from the hiring questionnaire.
• Identify 2 lowest scoring competencies
• Ask questions related to these competencies
• Probe further as required – look for behaviours, attitudes and thinking associated to the competency
• Make hiring decision if candidate provides satisfactory answers
A. RESULTS ORIENTATION: ASK 2-3 QUESTIONS FROM BELOW
Q.1. Till now, what are the things you’re most proud of achieving?
• What extra effort did you have to put in?
Q.2. Share an experience of yours when you were a part of a team. What was your role/ contribution?
• Did you go beyond what was required from you?
Q.3. Give me an example of a time you went beyond what was required from you.
• What extra effort did you put in?
Q.4. Have you ever put your needs aside to help your friend/ classmate out? How have you contributed to the learning of others?
• What was the outcome? Were you able to achieve a positive result?
• While helping them out, did you gain anything out of it? Did you learn how to make a job/task simpler?
Q.5. Tell me about a time when you volunteered your help to someone in need.
• Who did you help? What was your role?
BEHAVIOURS TO LOOK FOR:
Drives Results:
 Achieves results through personal efforts
 Takes responsibility
 Takes ownership & initiative
 Proactive in approach

3. Notes:
B. CUSTOMER FOCUS: ASK 2-3 QUESTIONS FROM BELOW
Q.1. Till now, what are the things you’re most proud of achieving?
• Who all were a part of it?
• Who helped you?
Q.2. Give me an example of a time you went beyond what was required from you.
• What extra effort did you put in?
Q.3. Have you ever put your needs aside to help your friend/classmate out?
• What was the outcome? Were you able to make a positive change/result?
Q.4. Have you ever been required to give customer satisfaction?
• How did you do it? Can you give me an example?
BEHAVIOURS TO LOOK FOR:
Customer Orientation:
 Customer first approach
 Considers customer needs and responds appropriately to customer expectations
 Mentions importance of quality product, clean environment, excellent service
 Takes immediate action to resolve a customer problem
 Achieves results through personal efforts
 Takes responsibility
 Proactive in approach

4. Notes:
C. INTERPERSONAL SKILLS: ASK 2-3 QUESTIONS FROM BELOW
Q.1. Tell me about a situation when you had to handle more than one important task at the same time
• Did you seek help from any friend/ team member?
Q.2. Have you ever put your needs aside to help your friend/ classmate out? How have you contributed to the learning of others?
• What was your role?
• Why did you help the person out?
Q.3. Have you ever had a situation where you have had to deal with a dissatisfied customer? Tell me about it.
• Did you take anybody’s help?
Q.4. Tell me about a time when you volunteered your help to someone in need.
• Why did you decide to help them out?
BEHAVIOURS TO LOOK FOR:
Team skills:
 Understands idea of teamwork
 Contributes as a team member
 Believes team members should help and support each other
 Enjoys working in a team
 Takes ownership & initiative
 Focuses on outcomes

5. Notes:
D. SITUATION HANDLING: ASK 2-3 QUESTIONS FROM BELOW
Q.1. Till now, what are the things you’re most proud of achieving?
• What were the challenges you faced? How did you cope with them?
• If you could go back to the situation, would you do anything differently?
Q.2. Tell me about a time when you were under extreme pressure
• What did you learn from this experience?
Q.3. Tell me about a situation when you had to handle more than one important task at the same time
• How did you organize all the tasks? How did you manage it?
Q.4. Give me an example of a time you went beyond what was required from you
• How did you handle the whole situation?
• Do you think the effort paid off? Was there anything new learnt?
Q.5. Have you ever had a situation where you have had to deal with a dissatisfied customer? Tell me about it.
• How did you react?
• Tell me about one of the most significant improvement that you made
BEHAVIOURS TO LOOK FOR:
Resilience:
 Achieves results through personal efforts
 Takes responsibility
 Proactive in approach

6.  Takes responsibility and ownership including outcomes
Learning Agility:
 Demonstrates ability to learn
 Uses experience & training to meet changing expectations.
 Uses past experience and learning to drive results
Notes: