The full presentation - Giving and receiving feedback
Feb. 18, 2020•0 likes•301 views
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This is the talk I gave in Amsterdam on Giving and Receiving Feedback. There are a lot of images but I will also be sharing blogs to explain the images. You can also join me on my next talk when I dive more into the topic :)
4. Please can your daughter
reduce the noise so I can
study? Thanks!
Student’s view Parent’s view
Better to study in the
quiet of your home!
Child’s view
I’m having fun!
5. “Feedback is the perception of the giver.”
“It is neither fact nor truth.”
Redefining feedback
6. Redefining feedback - Part 2
“Feedback is the understanding of the receiver’s
perception…”
“And the communication of our own perception.”
10. Top to bottom feedback - Receiving End
• Fear of shame/blame
• Fear of feeling like
• a failure
• a disappointment
To Belong
To be
Respected
To be
Appreciated
To be
Accepted
To be
heard
11. Issues – Giving end
• Fear of hurting feelings
• Nervousness
• Demotivation
• Worse relationship
• Worse managing job
12. Tips – Top to bottom feedback
1. Common goal
3. Coaching Stance
4. Your perception
2. Employee-Empowerment
ANNUAL
PROGRES
S REPORT
To Belong
To be
Respected
To be
Appreciated
To be
Accepted
To be
heard
5. Your mindset
22. Tips – Team mate to Team mate
Talk about != goals in advance Discuss deadlines Discuss expected functionalities
Discuss expected error cases
Could be more
productive
31. Using NVC model in the scenario
Hey! sorry for lashing out earlier (Grrr!).
I just noticed the phone number functionality was accepting text (Observation
not Judgment)
and I felt annoyed by that. (My Feelings)
I guess my perception was that it would already be coded. (My Needs)
Any chance we could work on a way of communicating what is to be coded and
tested? (Invitation)
32. The Grrr! & NVC Combination
More thought-out communication
Chance of better team work
Frees up mental space
Can increase future collaborations
47. Creating a feedback climate
• To be done in a private space
• Non-judgmental attitude
• Use precise examples
• Ask for their perception of the situation first
• Give your perception next
• Seek collaboration and understanding