1. THE HELPING ROLE

2. LEARNING OUTCOMES
 By the end of this session you will be able to:
 1. Define the limits of the helping role
 2. Set boundaries for the helping relationship
 3. Provide more effective feedback

3. LAST SESSION
 1. Identified the qualities of a good listener
 2. Assessed your own listening skills
 3. Wrote an entry in your reflective journal

4. CONTENTS OF THIS SESSION
 Exploring the helping role
 In pairs – design a helping contract
 Reflect on “When I have received effective
feedback?”
 Discussion about giving feedback
 Contracting and feedback practice
 Ending with a “round”

5. EXPLORING THE HELPING ROLE
 In four groups
 On paper list the characteristics of the following three types of
helping:
 A helping friend
 A professional helper
 A therapeutic counsellor
 Characteristics – the qualities, actions, beliefs and values of a
person

6. HELPING ROLE WORKSHEET MEETING CRITERIA
 Contracting 15minutes
 Having established what professional helping is,
how do we contract for a professional helping
relationship?
 What would you include?
 gangoo_m@hotmail.com

7. FEEDBACK IN COUNSELLING SESSIONS
 Feedback Statements: conveys to the client your
sense of what is going on and your feelings about it.
 “I am glad you shared that with me”
 “If that happened to me, I am sure I would be angry”
 “I don’t feel we’re getting anywhere right now.”
 “ I appreciate(your feeling) your taking the time to talk with
me(partner’s behaviour)
Client: It’s hard for me to say so but I really do get
a lot out of these sessions.
Counsellor: That makes me feel good to hear you say
that.
Client: I’m glad to know you feel that way.

8. COMFORT BREAK
 Identify a time you got good feedback
 Reflect on what giving feedback made it useful?
 Conclude: what makes for good feedback?
 How could you give even better feedback in the
counseling profession?
 What specifically was it that made the feedback
effective?
 Discuss with your partner how it felt to receive
effective feedback and how it helped you improve
your skills.
 Think of a time when you received effective
feedback
 Feedback 15 Minutes

9. EMPOWERING GOOD FEEDBACK
 Constructive
 Comes from multiple perspectives
 Focused on behavior
 Balanced
 Specific
 Individual
 Timely
 Good Feedback is ...

10. USING FEEDBACK
 Review your feedback What have you learnt? What
will you do differently as a result?
 Remember it’s one perspective
 Ask for clarification
 Ask for more specific feedback
 Get other perspectives
 Uncomfortable feelings are often a gift

11. WHEN YOU HAVE FINISHED CONTRACTING, YOUR
“HELPEE” AND YOUR “OBSERVER” WILL GIVE YOU
FEEDBACK, PRACTICING THEIR FEEDBACK SKILLS.
 Your aim is to establish a good professional helper/
helpee contract
 In groups of three take turns to practice your
contracting skills
 Contracting Exercise 10Minutes

12. CRITERIA ACHIEVED DEFINITELY
 Explain the nature of helping work and how it differs
from other support
 Set the boundaries of the helping interaction
including the limits of confidentiality and time
available Possibly?
 Communicate limits of ability as a helper

13. HOME ENJOYMENT
 Write a journal entry, reflecting on today’s session.
What have you learnt about giving and receiving
feedback?

14. CONCLUSIONS:
It is the end of this session and you are now able to:
 1. Define the limits of the helping role
 2. Set boundaries for the helping relationship
 3. Provide more effective feedback
THANK YOU!