My presentation from the European Training & Development Summit 2009 in Barcelona, Spain in September 2009. More information on the event is here: www.bmeglobal.co.uk/ETD09/Develop-the-full-Potential-of-your-Personnel-2.html.

2. "...when the rate of change outside an organization is greater than the change inside, the end is near...." Jack Welch…

3. A world of rapidly growing knowledge …. > A person’s lifetime in 18th century One week 2009 Fischbowl 2007

4. … that becomes quickly outdated …. 50% knowledge relevant 50% knowledge outdated First year of technical-based education Third year of education

6. Human capacity cannot keep up… Cohen & Levinthal 1989 Growth Time Information and knowledge Human absorptive capacity

9. The wisdom of the crowds Closed Expensive Complex Accurate Open Inexpensive Simple Close enough Hinton 2007

10. Leveraging external resources to find solutions and solve unsolved problems

11. Transparency: There is nowhere to hide… http://www.youtube.com/watch?v=t8XxcOj3Seo Fortune, Rey 2008

12. Traditional media vs social media http://adultaddstrengths.com/2008/11/05/obama-vs-mccain-social-media/

13. History tends to repeat itself…. Innovation, financial crisis, industrial revolution, … Steam engine Internal combustion engine Microelectronics Late 18 th C Late 19 th C Late 20 th C Schön 2008 Third industrial revolution?

14. A new workforce is appearing… Mahaley 2008, Merrill Lynch 1999, Beck and Wade, Prensky “ Digital Immigrants” “ Digital Natives” Company loyalty Work ≠ Personal Learning=Behind the desk Professional loyalty Work = Personal Learning=Fun and games

16. Using the social web to build relationships, find information and knowledge, solve problems, and learn

18. Increasing pressure on “traditional” organizations Formal organization/ Hierarchy Teigland et al. 2005 Social organization / Heterarchy

20. Two individuals/organizations with the same number of contacts… B A

21. … but with very different access to resources B A

22. Network dynamics impact creativity and innovation…. Firm A Low on-time High Creative High on-time Low creative Teigland 2003 High creative Virtual community Firm B

23. … as well as organizational learning.. Division 1 Division 2 Improved efficiency over time Stagnant performance over time Schenkel & Teigland 2008 Two divisions within Sundlink (Öresund Bridge)

24. ..and organizational failure http://www.enronexplorer.com/focus/19185#

25. External networks are growing in importance! Other people around the world Other employes around the world Other employees in your country Co-Workers Friends Large portion of new ideas and formal collaboration relationships come from external contacts You Alex Eyal Your manager Rami’s manager Hila Yaron Yuval Eduardo Ed Muriel Peter Frequent e-mails Infrequent e-mails Web 2.0 Collaboration

26. Management cannot mandate social relationships My company has blocked my computer from accessing most of the social media sites. But I feel so cut off from my network. So, now I just connect through my phone.

27. External networks create value! Jack Rob Jim Jill Jane Mary Jason George Alex Bob Bill Lisa Doug Sarah Flåten et al, 2009 So, who are the company employees? eZ Software development team

30. eZ Wire enables global conversations

32. Forums for customer support and product innovation at Dell

33. Enabling ideas through twitter at Zappos

34. From organization-generated content (OGC) to user-generated content (UGC) Content created by a user to be used by a user Shifting sources of value Content created by an organization to sell to a user Di Gangi 2008

37. Virtual or real? http://www.youtube.com/watch?v=wsYVF25jHqw

38. Match the tool to the purpose Tool Purpose Example Blogs/Microblogs Conversation Relationship building Information sharing Getting customer and employee feedback Sun Microsystems Ericsson GE Healthcare Discussion forums Self-support Solution finding Customer engagement Dell Wikis Collaboration Mutual problem solving Engagement Motorola Swedbank Social networking sites Community development Relationship building Loyalty building Solution finding Serena Software Victoria’s Secret Jeep Virtual worlds Collaboration Innovation Engagement Knowledge accidents Nokia Philips IBM

40. Changing the mindset A new opportunity???

43. Live Learning - The key to true impact ” Meta” ” Concrete” Translation needed! Input to program from own situation and organisation Translate insights to own business reality Output: Participant inspired yet frustrated due to translation problems Business reality Program reality

45. A Live Change Project – Social Media http://www.youtube.com/watch?v=9B-WPrSf4uE

46. IT-based learning: Improving virtual teaming and cross-cultural skills Designed together with Duke CE Task: To build a bridge in your virtual team

47. Our innovation workshops bring together users from across the globe

48. Sessions introducing VWs NY HRPS March 11, 2009 Do you want to learn more?

49. “ I think there’s a world market for maybe five computers.” Thomas Watson, Chairman of IBM, 1943 “ There is no reason anyone would want a computer in their home.” Ken Olson, President, Chairman and Founder of Digital Equipment Corporation, 1977 “ Heavier-than-air flying machines are impossible.” Lord Kelvin, President, Royal Society, 1895

50. All the things right, but not the right thing!

51. Thanks and see you in world! Karinda Rhode aka Robin Teigland [email_address] www.knowledgenetworking.org www.slideshare.net/eteigland Photo by H. Lindholm, Metro

52. Interested in a tour? Stepping into the Internet: A tour of Second Life