1. Jenna Kristine P. Garcia
Mobile number : +971554510381
Email Address : thejenngarci25@gmail.com
Current Address : Villa 3 Al Nasseria, Sharjah, UAE
Profile : Female – 28 years old – Married
Preferred Location : Dubai, Sharjah, UAE
Nationality : Filipino
Visa Status : Employment Visa
CAREER OBJECTIVE
To be able to seek a varied role that will allow me to strengthen both my education and professional
background, expand my knowledge and provide opportunities for personal and professional growth.
Improving my skills and to be able to contribute my wisdom as an effective administrative, customer service and
public relations officer.
PROFESSIONAL
Feb 23, 2015 –Present SUPERVISOR AND HOUSEKEEPING COORDINATOR
Zulekha Healthcare Group
Al Nasseria, Sharjah, United Arab Emirates
Zulekha Hospital Sharjah is a full-fledged, multi-disciplinary hospital and diagnostic center with
Outpatient and In-patient facilities. What started off as a 30 bed set up with basic facilities for gynecology,
obstetrics, surgery, medicine and pediatrics in 1992, today boasts of 150 in-patient beds, sprawled over an
area of 240,000 square ft.
Zulekha Hospital Dubai is a 79-bed hospital established in 2004, which offers both inpatient and outpatient
care covering a wide range of medical and surgical specialties.
Both facilities are specialized in following key services: Cardiac Catheterization Laboratory, Neonatal
Intensive Care Unit, ICU, Dialysis, Advanced radiology & Laboratory services, Minimal Invasive
surgeries, Bariatric Surgeries, Joint Replacement Surgeries, state –of the art modular operating theaters.
• Reporting directly to the head of the department
• Answering phone calls and setting appointments and meetings for the department heads and staffs
• Responsible for monitoring report submission deadlines and checking report accuracy
• Submits and monitors new product requisition for department indentation
• Customer support - answering calls and dealing with clients enquiries
• Assisting administration and office work.
• Responsible for filling staffs’ HR related files due for submission.

2. June 4, 2012 – February 18 2015 TECHNICAL SUPPORT REPRESENTATIVE
Teletech Customer Management Inc Phils.
SM Bldg. 4 Mexico Pampanga, Philippines
The business is built to re-establish the crucial relationship between brands and consumers. We
call it customer engagement, and it empowers a company to think beyond the tactics of one-off
interactions toward a strategy of long-term relationship building and growth. We’ve leveraged our
deep customer experience to provide a comprehensive suite of services that enable a company to
delight its customers and deliver profitable returns to its shareholders.
• Specializes in Internet Service. Connectivity Issues and Network Setup troubleshooting
• To provide outstanding technical assistance to the product supported most importantly, its valuable
customers.
• Works in a fast-paced call center environment to take incoming technical calls from customers.
Listens, analyze and troubleshoots most especially resolves technical issues for voice, Internet or
data installation and connection issues.
March 2009 – May 2012 TECHNICAL SUPPORT REPRESENTATIVE
NCO Group Philippines
PhilExcel Clark Freeport Pampanga, Philippines
NCO Group, Inc. based in Horsham, Pennsylvania, is a business process outsourcing company
and collection agency that provides accounts receivable management, customer relationship management
and back office solutions for its clients. Founded in 1926, it was a publicly traded company (Nasdaq:
NCOG) from 1996 through 2006, when it was purchased by One Equity Partners (OEP), the private
investment arm of JP Morgan Chase & Co., and other co-investors.
NCO employs approximately 30,000 people in over 100 locations around the globe, through its many
subsidiaries, including NCO Financial Systems, Inc., NCO Customer Management, Inc., Transworld
Systems, Inc., University Accounting Services LLC, and Systems & Service Technologies, Inc., among
others. In 2008, NCO acquired a large ARM competitor, Outsourcing Solutions Inc. (OSI). In 2010, NCO
reported total revenues of $1.6 billion
• Technical and network problem resolution to end-users (customers) by performing a question
diagnosis while guiding users through step-by-step solution.
• Provides troubleshooting procedures to resolve connectivity and technical issues concerning clients’
gaming consoles and it’s internet connection source
• Provides product promotions such as new game releases, new accessories to improve gaming
experience
• Showcase the product’s advantage as compared to its counterpart to promote sales and usage

3. PROFICIENCIES
• Administrative and Office Work
• Efficient customer support agent
• Excellent Oral and Written Communication skills both English and Filipino
• Alert and Skillful Team member
• Computer Skills (MS Office / Research / Internet Navigation)
• Technical knowledge in telecommunications, network set up and connectivity
• Knowledge in troubleshooting and navigating gaming consoles.
EDUCATIONAL BACKGROUND
June 2005 – March 2009 AB-COMMUNICATION ARTS
Tertiary Colegio de San juan de Letran
Muralla St., Intramuros, Manila,Philippines
LANGUANGES
Filipino : Native
English : Fluent