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Desirée Cuadrado Lapena
PERSONAL DETAILS
Contact details : Firmount West, Clane. Co. Kildare, Ireland. +353 894283287,
Ema...
WORK EXPERIENCE
October 2009 – Present. Sales manager, Rey Raf Cinco Coronas, S.L.U. Almería, Spain. (Part-Time)
In Octobe...
e-banking, call center, invoices, customer services, POS and other duties of an administrative nature.
Working with accoun...
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Cv Desirée Cuadrado

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Cv Desirée Cuadrado

  1. 1. Desirée Cuadrado Lapena PERSONAL DETAILS Contact details : Firmount West, Clane. Co. Kildare, Ireland. +353 894283287, Email : desiree_cl@hotmail.com Nationality: Spanish (right to work in the EU) Languages : English, Spanish, French, Italian (basic) PERSONAL STATEMENT I am a productive, positive and enthusiastic individual with strong customer service, support and relationship management with a proven ability to develop, grow and mainta in customer relationships always under pressure and to short deadlines. My wide European experience ensures I am proficient in working across all levels and with many different cultures and individuals. My ability to converse in Spanish, French and basic Italian combined with my excellent English language skills makes this easily achieveable. I pride myself on my ability to learn fast and find innovative ways to problem solve and ensure the highest possiblecustomer satisfaction. I am keen to start my career in social media and online services and am very confident my skills will enable me to be a big success. In previous lives I have worked as a radio presenter and a teacher, all adding to my ability to interact with people and build stronger relationships EDUCATION 2011-2015 : DEGREE IN SPANISH LANGUAGE AND LITERATURE, University of Granada,Spain 2009-2011 : ASSOCIATE´S DEGREE IN BUSINESS ADMINISTRATION, University of Almeria,Spain
  2. 2. WORK EXPERIENCE October 2009 – Present. Sales manager, Rey Raf Cinco Coronas, S.L.U. Almería, Spain. (Part-Time) In October 2009 I identified an opportunity to startmy own business in parallel with my career. This gave me valuableexperiencein areas such as makingsurethe customer was always happy,listeningto and findinginnovativesolutions to their problems, actively seekingout new customers and most importantly helpingthe customer to understand the delicatebalancebetween price and quality as a cheap product is notalways the best. Workingwith customers that were not always happy and turning difficultsituationsaround,often managingto get that customer to spend more. Whilstoperatingthis businessin my sparetime I continued my studies and continued to gather experience in the workplace. My duties included customer care,merchandisemanagement, customers and suppliers relationship, greeting customers, personal and international assistingshoppers to find the goods and products they are lookingfor,being responsiblefor processingcash and card payments as well as refunds,answering queries from customers, givingadviceand guidanceon productselection to customers. Social media work ensuringthe company has a positiveonlinepresence at all times. August 2015 - Present: Au pair with an Irish family Ensuring two pre teen children are taken care of during daytime hours, calendar management, homework assistance, household management. February 2015 – March 2015. Assistant Spanish Language teacher, The language Project, U. S. A. Teaching Spanish to children both oral and written, motivating and encouraging them to enjoy and learn the language faster. October 2014 – August 2015: Book Editor, Aliar Ediciones, Granada, Spain. Final checks on books just about to go to print to ensure no errors / bad grammar October 2014 - February 2015 Spanish Teacher Teaching Spanish as private tutor to primary and secondary students October 2013 - October 2015: Radio Presenter and Editor, Radio Maracena, Granada, Spain. Writing, presenting and editing a cultural program which included news, poetry etc. September 2013 - February 2015: Spanish Teacher. Skype lessons of Spanish languageonline June 2009 - October 2009: Administrative employee. Hosteldux, S.L. Use communication and computing (IT), File, calendar management, cataloging, ordering, billing, e-banking, call center, invoices, customer services, POS and other duties of an administra tive nature. Working with accountant tools to do generate invoicing, and managing excel and data base of customers September 2007 – May 2009. Administrative employee. Almeriper, S.L. Use communication and computing (IT), File, calendar management, cataloging, ordering, billing,
  3. 3. e-banking, call center, invoices, customer services, POS and other duties of an administrative nature. Working with accountant tools to do generate invoicing, and managing excel and data base of customers October 2005 – August 2007. Administrative employee. Talleres Son, C. B. Use of Social Network and working skills to ensuring the company I worked for have a positive online presence. Actual Accountant tools and bank online. Manage the money of the company using visa, charging the amount of the bills for the company with I work with, making transfers to payment of providers. File, calendar management, cataloging, ordering , billing , e-banking, call center, invoices, customer services, POS and other duties of an administrative nature. ADDITIONAL INFORMATION Other language: English (Fluent), French (Intermediate B1), Italian (Beginner A2). Competent in using Microsoft Office, Excel, Access. Member of the Institute of Almería Studies. Member of the literary and artistic Association ALIAR. Full driving licence The best article of the month. La Voz de Almería, September 1, 2008. Finalist XXIII International Short Story Contest, by Editorial Nuevo Ser. August 2009. Second prize, the III Intercultural Stories Contest, Published in the book "Tell us your Solidarity", September 2009. Journalist in local Magazine Bayárcal Journalist in Almería 360 Digital Newspaper, Almería, Spain. Full and excellent references are available upon request.

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