Be the first to like this
Presentation at ESA 11th Conference "Crisis, Critique and Change".
Governmental crisis communications and information management can be represented for clarity as a system which consists of two subsystems. First subsystem is decision-making which applies mechanisms of information processing and coordination between different units. Second subsystem is external crisis communication which includes not only dissemination and exchange of information (this is what we traditionally understand by crisis communications) but also crowdsourcing and citizen involvement in crisis management. This system can function differently and show different results. That’s why we can speak of its various models.