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1. Top School in Delhi NCRTop School in Delhi NCR
By:By:
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2. School = Jail For Kids ?
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3. Education…Education…
The process through which we
discover that learning adds quality to
our lives
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4. Characteristics of a QualityCharacteristics of a Quality
SchoolSchool
 School is free of ongoing discipline problems.School is free of ongoing discipline problems.
 Achievement is at least 75% on state tests.Achievement is at least 75% on state tests.
 All students achieve competence; grades belowAll students achieve competence; grades below
competence are eliminated.competence are eliminated.
 ““Schooling” is replaced by useful educationSchooling” is replaced by useful education
 All students do some quality work.All students do some quality work.
 Students and adults are knowledgeable re ChoiceStudents and adults are knowledgeable re Choice
Theory.Theory.
 School is a joyful place; everyone findsSchool is a joyful place; everyone finds
satisfaction in their work.satisfaction in their work.School.edhole.com

5. Conditions For QualityConditions For Quality
 Supportive environment of warm,Supportive environment of warm,
caring relationships, free of coercioncaring relationships, free of coercion
 Learning that is meaningful, relevantLearning that is meaningful, relevant
and useful to studentsand useful to students
 Self-evaluation for everyoneSelf-evaluation for everyone
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6. A Quality School is grounded in Reality
Therapy and Choice Theory, both
developed by William Glasser.
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7. Reality TherapyReality Therapy
Counseling approach developed byCounseling approach developed by
psychiatrist William Glasserpsychiatrist William Glasser
 Helps people gain control overHelps people gain control over
their lives by self-evaluating theirtheir lives by self-evaluating their
behavior, then choosing behaviorbehavior, then choosing behavior
that meets their needs effectivelythat meets their needs effectively
and responsiblyand responsibly
 Adjectives describing feelings areAdjectives describing feelings are
changed to verb formschanged to verb forms
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8. Key Questions in Problem-Key Questions in Problem-
solving Processsolving Process
 What do I want?What do I want?
 What am I doing now?What am I doing now?
 Is what I’m doing helping or hurtingIs what I’m doing helping or hurting
me to get what I want?me to get what I want?
 What behavior could I choose thatWhat behavior could I choose that
would work better?would work better?
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9. Choice TheoryChoice Theory
 5 genetically determined needs5 genetically determined needs
 survivalsurvival
 love and belonginglove and belonging
 power and respectpower and respect
 freedomfreedom
 funfun
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10. 4 Components of Behavior4 Components of Behavior
 ActionAction
 ThinkingThinking
 FeelingFeeling
 PhysiologyPhysiology
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11. Lead Management:Lead Management: Whereas bossWhereas boss
management is characterized by coercion, adversarialmanagement is characterized by coercion, adversarial
relationships, control and evaluation by the boss, in Leadrelationships, control and evaluation by the boss, in Lead
Management:Management:
 Managers encourageManagers encourage
input & discussion ofinput & discussion of
work, to improvework, to improve
qualityquality
 Manager or designeeManager or designee
shows or models workshows or models work
to be done & makesto be done & makes
efforts to increaseefforts to increase
workers’ sense ofworkers’ sense of
controlcontrol
 Manager teachesManager teaches
workers to evaluateworkers to evaluate
their own work fortheir own work for
qualityquality
 Manager teaches thatManager teaches that
continuouscontinuous
improvement isimprovement is
essential to qualityessential to quality
 Manager’s role is toManager’s role is to
facilitate & support &facilitate & support &
create an environmentcreate an environment
that is friendly andthat is friendly and
non-coercive,non-coercive,
therefore, non-therefore, non-
adversarialadversarial
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12. ReferencesReferences
Works of William Glasser, including the following:Works of William Glasser, including the following:
 Schools Without Failure (1969)Schools Without Failure (1969)
 Choice Theory in the Classroom (1988)Choice Theory in the Classroom (1988)
 The Choice Theory Manager (1994)The Choice Theory Manager (1994)
 The Quality School: Managing Students Without CoercionThe Quality School: Managing Students Without Coercion
(1997)(1997)
 Choice Theory: A New Psychology of Personal FreedomChoice Theory: A New Psychology of Personal Freedom
(1998)(1998)
 Creating the Competence Based Classroom (1999)Creating the Competence Based Classroom (1999)
Ludwig & Mentley. (1997).Ludwig & Mentley. (1997). Quality is the key.Quality is the key.
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13. Quality Schools ResourcesQuality Schools Resources

The William Glasser InstituteThe William Glasser Institute
22024 Lassen Street, Suite 11822024 Lassen Street, Suite 118
Chatsworth, CA 91311Chatsworth, CA 91311
Phone: (818) 700-8000 Fax: (818) 700-0555Phone: (818) 700-8000 Fax: (818) 700-0555
Web site: http://www.wglasser.comWeb site: http://www.wglasser.com
E-mail: wginst@wglasser.comE-mail: wginst@wglasser.com
 Huntington Woods SchoolHuntington Woods School
Wyoming, MIWyoming, MI
Phone: (616) 530-7537Phone: (616) 530-7537
• Center for RealityCenter for Reality
TherapyTherapy
76727672 Montgomery RoadMontgomery Road
CincinnatiCincinnati, Oh 45236, Oh 45236
Phone: (513) 561-1191Phone: (513) 561-1191
Website:Website:
www.realitytherapywub.comwww.realitytherapywub.com
E-mail: wubsrt@fuse.netE-mail: wubsrt@fuse.netSchool.edhole.com