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RESUME PSYCHOLOGY™
GET THE OFFER NOT THE INTERVIEW©
BY DIRK SPENCER

@DIRKINDALLAS
SOCIAL MEDIA TRAINER & RECRUITER
ALL RIGHTS RESERVED
WHY RESUME PSYCHOLOGY
 Offers   instead of interviews

 Fact-based   instead of opinion-based

 Repeatable    processes not traditions
RESUME PSYCHOLOGY SOURCES
 Peer   reviewed material exclusively
    Science journals
    Human behavior journals
    101, 201, 301, 401 college text
RESUME PSYCHOLOGY SOURCES
 Empirical   Data
    Human resources best practices
    Talent acquisition strategies
    Job board data bases
    Applicant tracking software
RESUME PSYCHOLOGY SOURCES
 Source   Interviews with HR professionals
    2 years of direct conversations with
     HR managers, directors and VPs
RESUME PSYCHOLOGY SOURCES
 Tested   under real-world conditions
    Job board databases
    Aggregate databases
    Boolean search technology
RESUME PSYCHOLOGY SOURCES
 Leverages   the best practices of :
  Behavioral    Science
  Linguistics
  Eye-Accessing    Cues
THE RESUME TRIAD
RESUME PSYCHOLOGY
CONSIDERATIONS
 Changes   in job board software

 Cheap   ATS products
RESUME PSYCHOLOGY RULES
TheL.C.D.
 Lowest
 Common
 Denominator
THE LCD COMPENSATES FOR
TheResume Triad
Company risk tolerance
Government compliance
HR policies
FORMAT RECOMMENDATIONS
   Reverse Chronological is King
       Generally Accepted
       Technology Mandated
       Client Expected
   Functional is…
       Limit Usage to Personal Hand-offs
       Generally Less Accepted
       Difficult to Load into Software
       Creates Questions
   Hybrid
       Combines the Best of Each Format
LAYOUT RECOMMENDATIONS
   Limit Paragraphs to 3 Lines Max

   Use Conventional Bullets

   1 Inch Margins All Sides

   Left Justify (Ragged Right)

   Use “Summary,” “Overview,” “Preview” and
    “Professional Experience” and similar labels as
    suffix to your job-title to maximize keywords in
    context
STYLE RECOMMENDATIONS
   Times Roman 12 Or Arial 11

   Bold Major Section Headers, Job Titles

   Use Upper & Lower Case (Never All Caps)

   Stop the use of Underline

   Stop the use of Italics
RESUME PSYCHOLOGY HACKS
       Your Expertise Must Be:
        Overt
        Obvious
        Aligned to their needs and their needs alone
       Avoid Skills Beyond Their Need
         It will have them calculating how or why you
          are not a fit
         It can confuse the client
         You cannot be rehabilitated otherwise
       It is about them!
               It is not about your skills!
RESUME SECRETS
   This is not the place to showcase your word processing
    skills

   Efficient resume communication works against
    knowledge transfer

   Graphic lines and bullets along with page borders can
    corrupt your content

   Text box, header and footer data is not always
    collected electronically
THE 4 RULES OF RESUME
KEYWORD HACKS
Location      This
                can
Proximity       be
               your
                2%
Frequency
             advantage

Context      - Take it!
THE 4-C’S OF
RESUME INFORMATION
Content   – Jargon

Context   – Experience

Clarity   – Scale

Consistency   – Stability
#1RULE TO MAXIMIZE
RELEVANT RESUME CONTENT



           ÷
KEYWORD / CONTENT SOURCES
   Definitions               Vendors           The Big 3
   Synonyms                  Magazines         The Big 4
   Standards                 Books             Types of Costs
   Regulations               Authors           Types of Income
   Best Practices            Speakers          ROI
   Bodies of Knowledge       Experts           Savings/Loss Ratios
   Compliance Reporting      Bloggers          Deficits
   State & Federal Laws      Reporters         Revenue
   Tools & Techniques        Associations      Capital Gains
   Methodologies             Societies         Percentage Increases
   Products & Services       News Outlets      Percentage Decreases
USE INEFFICIENT WRITING
It allows for increased…
 - Resume Comprehension
 - Keyword Placement
 - KSA Branding
INEFFICIENT WRITING
EXAMPLE:
   Efficient:
    Designed, developed, implemented customer
    service software solution.

   Inefficient:
    - Designed customer service software
    requirements…

    - Developed customer service software project
    schedules…

    - Implemented customer service software solution
    used by 3 regional offices
THE KISS OF DEATH (THE K.O.D.)

AKA - Fluff Kills
“FLUFF” NEGATIVELY RANKS
RESUMES…
 Fluffis no longer harmless content
 or “preference” choice today

 Changes in Job Board technology
 make fluff, hyperbolic, hyperbole,
 marketing “hype” words your
 number 1 enemy to higher resume
 ranking
JOB TITLES TO AVOID

Entrepreneur     Operator


Owner            Franchisee


Consultant       Principal
PHRASES WE NEVER SEARCH
FOR
 Results-Oriented



 Proven   Leader

 Strong   Interpersonal Skills

 Hands-on   Technician

 Seasoned   Professional
WORDS THAT BLUNT YOUR
IMPACT
Other


Every


All


Any
“10+ YOE”
 – STOP TELLING THEM THIS
Listing a mismatched years of
 experience (YOE) number and
 you have given them a legal way
 to disqualify your resume
 without ever reviewing it!
NEVER USE HUMOR ON A
RESUME
Head   Bottle Washer and CEO
TMI ALERT
 Happily   married with 3 beautiful kids

 Wife’s   name is Mary

 Born   Crafter
WORDS RECRUITERS DO NOT SEARCH
 Strong                             Strategic Thinker
 Dynamic                            Tactical Thinker

 Duties                             Duties

 Utilize, Utilized, Utilizing       Decisive

 Responsible                        Dynamic

 Successfully                       High Energy

 Effectively                        Power

 I (EYE did this - EYE did that)    Powerful

 Thinker
BEING VULNERABLE IS STUPID
 Self-Taught


 Recent Death in the family forced me
 to start my own company
TROUGH SALES VS TEAM LEADER

Manger


 Versus

Manager
NEGATIVITY STICKS TO YOU
– NOT THE SITUATION YOU DESCRIBE
 Demoralized



 Depressed



 Discouraged



 Disheartened



 Subpar
DIRK SPENCER – SOCIAL MEDIA RECRUITER

•    DirkPMP@Yahoo.Com
•    214-295-8687
•    @DirkInDallas
•    http://www.linkedin.com/in/dirkindallas
•    Slideshare.Net/Dirk Spencer
•    Dirk is a former DOD Computer Specialist turned
     Recruiter and Social Media Tactician.
•    He is the creator of "Resume Psychology – Get the
     Offer Not the Interview©.
DIRK SPENCER – SOCIAL MEDIA RECRUITER

   Beyond resumes, Dirk’s expertise includes talent acquisition,
    deep-web sourcing, social media recruiting and linguistics.
   He has worked agency recruiting, contract recruiting and
    corporate recruiting.
   Dirk is regularly invited to speak to career groups, industry
    recruiters and professional organizations on resume strategies,
    network tactics, sourcing and communication strategies and
    professional branding using social media.
DIRK’S RECRUITING            EXPERIENCE INCLUDES:

   Information Technology       Executive Leadership
   Telecomm                     Networking
   Semiconductor                Aviation
   Banking                      Defense
   Consumer Goods               Supply Chain
   Accounting                   Software Development
   Finance                      Fast Moving Consumer Goods
   Project Management           International
   Engineering
DIRK HAS WORKED   FOR THESE COMPANIES
PREVIOUS RECRUITER EVENTS
    & SPEAKER MENTIONS
•   Dallas Fort Worth Texas Recruiter Network (DFWTRN)
•   Executive Search Owners Association (ESOA)
•   Inter-City Personnel Associates (IPA) Associates Food & Beverage
•   Pikes Peak Recruiter Network (PPRN)
•   Texas Regional Infrastructure Security Conference
•   The Rick Gillis Radio Show in Houston, Texas ESPN Radio
•   CareerRocketeer “The 150+ Experts on Twitter All Job Seekers Must Follow
•   The Fort-Worth Star-Telegram
PREVIOUS SPEAKING EVENTS
    PROFESSIONAL ORGANIZATIONS:
•   Colorado Association Healthcare Executives (CAHE) Annual Conference
•   Meeting of the Minds Conference
•   Irving-Las Colinas Chamber of Commerce Breakfast of Champions
•   North Texas Small Business Summit
•   TalentNet Live Social Recruiting Conference
•   Frisco Connect Job Seeker Strategy Summit
•   Texas Small Business Summit
•   Texas Regional Infrastructure Security Conference
•   American Society of Quality (ASQ)
•   Texas Workforce Commission Veterans Support Group
•   Intuit Women’s Network
•   International Institute of Business Analyst (IIBA)
•   National Investor Relations Institute (NIRI).
PREVIOUS SPEAKING EVENTS
ECUMENICAL & VOLUNTEER ORGANIZATIONS
•   St. Jude Career Alliance a Chapter of the Catholic Career Development
    Community (CCDC)
•   Career Counseling Group (CCG) of DFW Islamic Association of North Texas
    (IANT)
•   Career Counseling Group (CCG) of DFW Islamic Center of Irving (ICI)
•   Crossroads Bible Church (CBC) Career Transition Workshop (CTW)
•   Jewish Family Service (JFS)
•   Career Jump Start - First United Methodist Church Richardson (FUMCR)
•   Carrollton Career Focus Group (CFG)
•   Carrollton City Job Hunt 101
•   Custer Rd Church Job Net Plano
•   Fort Worth Career Search Network (FWCSN)
•   MacArthur Blvd Baptist Church (MBBC) Career Transition Network (CTN)
•   McKinney Trinity Presbyterian Church Career Transition Network (CTN)
•   McKinney Workforce Networking
•   Preston Trail Job Network (PTJN)
•   Saint Philip's Episcopal of Frisco Job Ministry
•   Southlake Focus Group (SFG)
•   St. Andrew UMC Sales Group with Dennis O’Hagan

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Dirk Spencer Resume Psychology - The Watermark lecture 2011

  • 1. RESUME PSYCHOLOGY™ GET THE OFFER NOT THE INTERVIEW© BY DIRK SPENCER @DIRKINDALLAS SOCIAL MEDIA TRAINER & RECRUITER ALL RIGHTS RESERVED
  • 2. WHY RESUME PSYCHOLOGY  Offers instead of interviews  Fact-based instead of opinion-based  Repeatable processes not traditions
  • 3. RESUME PSYCHOLOGY SOURCES  Peer reviewed material exclusively  Science journals  Human behavior journals  101, 201, 301, 401 college text
  • 4. RESUME PSYCHOLOGY SOURCES  Empirical Data  Human resources best practices  Talent acquisition strategies  Job board data bases  Applicant tracking software
  • 5. RESUME PSYCHOLOGY SOURCES  Source Interviews with HR professionals  2 years of direct conversations with HR managers, directors and VPs
  • 6. RESUME PSYCHOLOGY SOURCES  Tested under real-world conditions  Job board databases  Aggregate databases  Boolean search technology
  • 7. RESUME PSYCHOLOGY SOURCES  Leverages the best practices of :  Behavioral Science  Linguistics  Eye-Accessing Cues
  • 9. RESUME PSYCHOLOGY CONSIDERATIONS  Changes in job board software  Cheap ATS products
  • 10. RESUME PSYCHOLOGY RULES TheL.C.D. Lowest Common Denominator
  • 11. THE LCD COMPENSATES FOR TheResume Triad Company risk tolerance Government compliance HR policies
  • 12. FORMAT RECOMMENDATIONS  Reverse Chronological is King  Generally Accepted  Technology Mandated  Client Expected  Functional is…  Limit Usage to Personal Hand-offs  Generally Less Accepted  Difficult to Load into Software  Creates Questions  Hybrid  Combines the Best of Each Format
  • 13. LAYOUT RECOMMENDATIONS  Limit Paragraphs to 3 Lines Max  Use Conventional Bullets  1 Inch Margins All Sides  Left Justify (Ragged Right)  Use “Summary,” “Overview,” “Preview” and “Professional Experience” and similar labels as suffix to your job-title to maximize keywords in context
  • 14. STYLE RECOMMENDATIONS  Times Roman 12 Or Arial 11  Bold Major Section Headers, Job Titles  Use Upper & Lower Case (Never All Caps)  Stop the use of Underline  Stop the use of Italics
  • 15. RESUME PSYCHOLOGY HACKS  Your Expertise Must Be:  Overt  Obvious  Aligned to their needs and their needs alone  Avoid Skills Beyond Their Need  It will have them calculating how or why you are not a fit  It can confuse the client  You cannot be rehabilitated otherwise  It is about them! It is not about your skills!
  • 16. RESUME SECRETS  This is not the place to showcase your word processing skills  Efficient resume communication works against knowledge transfer  Graphic lines and bullets along with page borders can corrupt your content  Text box, header and footer data is not always collected electronically
  • 17. THE 4 RULES OF RESUME KEYWORD HACKS Location This can Proximity be your 2% Frequency advantage Context - Take it!
  • 18. THE 4-C’S OF RESUME INFORMATION Content – Jargon Context – Experience Clarity – Scale Consistency – Stability
  • 19. #1RULE TO MAXIMIZE RELEVANT RESUME CONTENT ÷
  • 20. KEYWORD / CONTENT SOURCES  Definitions  Vendors  The Big 3  Synonyms  Magazines  The Big 4  Standards  Books  Types of Costs  Regulations  Authors  Types of Income  Best Practices  Speakers  ROI  Bodies of Knowledge  Experts  Savings/Loss Ratios  Compliance Reporting  Bloggers  Deficits  State & Federal Laws  Reporters  Revenue  Tools & Techniques  Associations  Capital Gains  Methodologies  Societies  Percentage Increases  Products & Services  News Outlets  Percentage Decreases
  • 21. USE INEFFICIENT WRITING It allows for increased… - Resume Comprehension - Keyword Placement - KSA Branding
  • 22. INEFFICIENT WRITING EXAMPLE:  Efficient: Designed, developed, implemented customer service software solution.  Inefficient: - Designed customer service software requirements… - Developed customer service software project schedules… - Implemented customer service software solution used by 3 regional offices
  • 23. THE KISS OF DEATH (THE K.O.D.) AKA - Fluff Kills
  • 24. “FLUFF” NEGATIVELY RANKS RESUMES…  Fluffis no longer harmless content or “preference” choice today  Changes in Job Board technology make fluff, hyperbolic, hyperbole, marketing “hype” words your number 1 enemy to higher resume ranking
  • 25. JOB TITLES TO AVOID Entrepreneur Operator Owner Franchisee Consultant Principal
  • 26. PHRASES WE NEVER SEARCH FOR  Results-Oriented  Proven Leader  Strong Interpersonal Skills  Hands-on Technician  Seasoned Professional
  • 27. WORDS THAT BLUNT YOUR IMPACT Other Every All Any
  • 28. “10+ YOE” – STOP TELLING THEM THIS Listing a mismatched years of experience (YOE) number and you have given them a legal way to disqualify your resume without ever reviewing it!
  • 29. NEVER USE HUMOR ON A RESUME Head Bottle Washer and CEO
  • 30. TMI ALERT  Happily married with 3 beautiful kids  Wife’s name is Mary  Born Crafter
  • 31. WORDS RECRUITERS DO NOT SEARCH  Strong  Strategic Thinker  Dynamic  Tactical Thinker  Duties  Duties  Utilize, Utilized, Utilizing  Decisive  Responsible  Dynamic  Successfully  High Energy  Effectively  Power  I (EYE did this - EYE did that)  Powerful  Thinker
  • 32. BEING VULNERABLE IS STUPID  Self-Taught  Recent Death in the family forced me to start my own company
  • 33. TROUGH SALES VS TEAM LEADER Manger Versus Manager
  • 34. NEGATIVITY STICKS TO YOU – NOT THE SITUATION YOU DESCRIBE  Demoralized  Depressed  Discouraged  Disheartened  Subpar
  • 35.
  • 36. DIRK SPENCER – SOCIAL MEDIA RECRUITER • DirkPMP@Yahoo.Com • 214-295-8687 • @DirkInDallas • http://www.linkedin.com/in/dirkindallas • Slideshare.Net/Dirk Spencer • Dirk is a former DOD Computer Specialist turned Recruiter and Social Media Tactician. • He is the creator of "Resume Psychology – Get the Offer Not the Interview©.
  • 37. DIRK SPENCER – SOCIAL MEDIA RECRUITER  Beyond resumes, Dirk’s expertise includes talent acquisition, deep-web sourcing, social media recruiting and linguistics.  He has worked agency recruiting, contract recruiting and corporate recruiting.  Dirk is regularly invited to speak to career groups, industry recruiters and professional organizations on resume strategies, network tactics, sourcing and communication strategies and professional branding using social media.
  • 38. DIRK’S RECRUITING EXPERIENCE INCLUDES:  Information Technology  Executive Leadership  Telecomm  Networking  Semiconductor  Aviation  Banking  Defense  Consumer Goods  Supply Chain  Accounting  Software Development  Finance  Fast Moving Consumer Goods  Project Management  International  Engineering
  • 39. DIRK HAS WORKED FOR THESE COMPANIES
  • 40. PREVIOUS RECRUITER EVENTS & SPEAKER MENTIONS • Dallas Fort Worth Texas Recruiter Network (DFWTRN) • Executive Search Owners Association (ESOA) • Inter-City Personnel Associates (IPA) Associates Food & Beverage • Pikes Peak Recruiter Network (PPRN) • Texas Regional Infrastructure Security Conference • The Rick Gillis Radio Show in Houston, Texas ESPN Radio • CareerRocketeer “The 150+ Experts on Twitter All Job Seekers Must Follow • The Fort-Worth Star-Telegram
  • 41. PREVIOUS SPEAKING EVENTS PROFESSIONAL ORGANIZATIONS: • Colorado Association Healthcare Executives (CAHE) Annual Conference • Meeting of the Minds Conference • Irving-Las Colinas Chamber of Commerce Breakfast of Champions • North Texas Small Business Summit • TalentNet Live Social Recruiting Conference • Frisco Connect Job Seeker Strategy Summit • Texas Small Business Summit • Texas Regional Infrastructure Security Conference • American Society of Quality (ASQ) • Texas Workforce Commission Veterans Support Group • Intuit Women’s Network • International Institute of Business Analyst (IIBA) • National Investor Relations Institute (NIRI).
  • 42. PREVIOUS SPEAKING EVENTS ECUMENICAL & VOLUNTEER ORGANIZATIONS • St. Jude Career Alliance a Chapter of the Catholic Career Development Community (CCDC) • Career Counseling Group (CCG) of DFW Islamic Association of North Texas (IANT) • Career Counseling Group (CCG) of DFW Islamic Center of Irving (ICI) • Crossroads Bible Church (CBC) Career Transition Workshop (CTW) • Jewish Family Service (JFS) • Career Jump Start - First United Methodist Church Richardson (FUMCR) • Carrollton Career Focus Group (CFG) • Carrollton City Job Hunt 101 • Custer Rd Church Job Net Plano • Fort Worth Career Search Network (FWCSN) • MacArthur Blvd Baptist Church (MBBC) Career Transition Network (CTN) • McKinney Trinity Presbyterian Church Career Transition Network (CTN) • McKinney Workforce Networking • Preston Trail Job Network (PTJN) • Saint Philip's Episcopal of Frisco Job Ministry • Southlake Focus Group (SFG) • St. Andrew UMC Sales Group with Dennis O’Hagan