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Chapter 4 presentation


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Chapter 4 presentation

  1. 1. Verbal & Nonverbal Communication in Small Groups<br />Presented by: <br />Shaun A. Weiand (OLS)<br />Seth Leeper (ECET)<br />Misty Alverez (Sociology)<br />Jeff Holdaman (ECET)<br />Chris Ulman (Aviation Mgmt)<br />
  2. 2. Definitions<br />Structuration Theory <br />Appropriate uses of language <br />Appropriate usage of abstract words <br />Organization of personal remarks <br />Types and wording of questions <br />Phrasing of questions <br />Principles and functions of nonverbal communication <br />Significance of the major categories of non verbal signals <br />Computer-Mediated Communication <br />Chapter Objectives<br />
  3. 3. Message = any action, sound or word used in interaction<br />
  4. 4. &quot;Theory of Stucturation&quot;<br />By: Marshall Scott PooleDavid SieboldRobert McPhee<br />
  5. 5. Group members do not come to group with a clean slate <br />Although people pick up rules/standards for behavior from their general culture, there is no law that forces them to follow those rules<br />The group is never finally created<br />Structuration Theory Assumptions<br />
  6. 6. Verbal Communication<br />Follow rules of standard English<br />Proper structure<br />Correct grammar<br />Avoid Slang<br />Yo<br />Sup<br />
  7. 7. Adjust to Symbolic Nature of Language<br />“What does the speaker mean?”<br />Guard against bypassing<br />Bypassing: two or more people do not realize they have different meanings for the same word<br />Be precise and concrete<br />Avoid abstract language<br />
  8. 8. Understanding the “Rules of the Group”<br />What is the group’s atmosphere/standards of behavior<br />Co-cultures/frame of reference<br />Benefits of understanding “the rules”<br />Better communication<br />Greater influence<br />Advance toward goals faster<br />
  9. 9. Organize Your Communication<br />Stay on topic<br />State one point at a time<br />Be concise and concrete<br />Relate statements to previous statements<br />Listener participation<br />
  10. 10. Avatars <br />
  11. 11. Categories of Nonverbal Behavior<br /><ul><li>Appearance
  12. 12. Space and Seating
  13. 13. Facial Expression and Eye Contact
  14. 14. Movements or Gestures
  15. 15. Voice
  16. 16. Timing</li></li></ul><li>Appearance<br />First impressions are the most important.<br />Initially these cues play in group perceptions.<br />Regardless of accuracy appearance define roles.<br />Violations bring consequences.<br />Credibility is affected by ones appearance.<br />The Beatles accredited their success not only the music but also the look.<br />
  17. 17. Space and Seating <br />Group Ecology: group’s space created by seating and furniture arrangement choices.<br />Facing each other increases cohesiveness.<br />Functionality will be affected violations.<br />Seating arrangements indicate respect and cohesiveness.<br />
  18. 18. Facial Expression and Eye Contact<br />Both are very important nonverbal behaviorisms.<br />Other often used nonverbal communications are microexpressions.<br />Microexpressions last only about 1/15th of a second.<br />recognition of these indicators are a trainable asset.<br />
  19. 19. Movements or Gestures<br />Gesturing movements include hands, arms, and body signals.<br />Inclusive postures are leaning towards, open armed, and smiling.<br />Exclusive postures are leaning away, crossing arms, and sneering.<br />The fascinating aspect of movements is when they are subconscious.<br />
  20. 20. Voice<br />Vocal cues include: pitch, speed fluency, loudness.<br />Indicate the speaker’s mood.<br />Backchanneling can increase or decrease cohesiveness.<br />
  21. 21. Timing<br />Timing cues are both culture-related and relational.<br />Being late in US business world is considered undisciplined.<br />Leaving early is considered disinterested.<br />
  22. 22. Always Remember!!!!!<br />No nonverbal action can definitively state with a high degree of confidence feelings or beliefs.<br />
  23. 23. Computer Mediated Groups (CMG)<br /><ul><li>Computer technologies that can be used to communicate with multiple people
  24. 24. Examples </li></ul>Email<br />Chatroom<br />Net Conferencing<br />Text messaging <br />
  25. 25. Problems With CMG<br />Inability to decipher people’s nonverbal communication<br />Misinterpretation of responses<br />
  26. 26. <ul><li>The degree to which a person feels that another is actually present during an interaction
  27. 27. Influences
  28. 28. Technology
  29. 29. Complexity of Group Task
  30. 30. Creativity </li></ul>Social Presence<br />
  31. 31. Technology<br />Asynchronous Communication <br />Communication with a delay between messages <br />Less social presence created <br />Synchronous Communication <br />Simultaneous Communication <br />Creates more social presence <br />Complexity of Group Task <br />The higher the complexity, the less effective some CMGs become <br />Social Presence Influences<br />
  32. 32. Creativity<br />Users can make creative ways to increase social presence<br />Examples <br />Moderators <br />Emoticons <br />Sandwiching Net Conferences <br />Social Presence Influences<br />
  33. 33. Verbal & Nonverbal Communication in Small Groups<br />Presented by: <br />Shaun A. Weiand (OLS)<br />Seth Leeper (ECET)<br />Misty Alverez (Sociology)<br />Jeff Holdaman (ECET)<br />Chris Ulman (Aviation Mgmt)<br />
  34. 34. Questions?<br />