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Getting good value from IT


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Getting good value from IT - Philip Anthony

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Getting good value from IT

  1. 1. Getting good value from IT “What would Bill, Steve, or Sergey & Larry do?” Philip Anthony/Co-Operative Systems
  2. 2. The Context “The Perfect Storm”“The need to do more with less, meets unprecedented technological change”DriversEconomic Climate - More for your money, Flexibility, Agility ,Technically savvy staff/ ‘social networking’ generation, Changing work place – part-time,Contractors , home work the norm. Technological Advances: Hardware & Software more powerful,Capable, Improved Server Technology Virtualisation, Cloud Computing, Work AnywhereSocial Media, External infrastructure, A highly competitive industry:HP/Dell/IBM, MS/Google/Cisco /Apple/Blackberry/Microsoft/FacebookConsequencesMore new products and “ways of doing things” than at any other timeGreat opportunities, great scope for getting it wrong
  3. 3. My journey£2000/year£1000 one off No paper £50-£100 saving a day
  4. 4. Content ContentA look at things you can do to get better value out of IT No magic bullet Get the mix right for your organisation
  5. 5. People, Buildings and IT • A typical organisation’s costs are • 80% people • 10% buildings • 3% ITGetting value is mainly a people basedactivityUse IT to facilitate improvement
  6. 6. Better, Faster, Cheaper?A simple but very powerful way to assess any change Better+ Faster – (cost) >= Effort Some Samples: Mobile phones Texting Google Apps Internet TV I-mac vs PC?
  7. 7. ‘All time’ guaranteed winners• Be professional• Plan ahead – strategically and practically• Use discount purchasing programmes• Standardise• Bulk purchase• Aim for 5 year lifecycles
  8. 8. Cloud• Salvation at hand? Cloud = SAAS, IAAS, private or shared SAAS = Google Apps, Office365, Huddle , Facebook IAAS = Servers in a DC, Ms Azure B,F,C ? In reality seeing “Hybrid” models Start looking now
  9. 9. Outsourcing IT functionsNothing will save you more! – “How many plumbers are on your payroll?” Cost per hour is higher, but productivity and accountability is much higher Outsource: none core ICT activities- IT Infrastructure support & standard apps Phone system management Application development Retain: strategic control and overall responsibility- Overall management Control over data
  10. 10. Look at the money - properlyWhat is the T.O.T.A.L cost over 5 yearsWhat is the cost per user per day?What is your lock in?What are the alternatives ?–eg Cloud Technologies - IAAS, SAASShould we move from ‘Capex to Opex’
  11. 11. Work on the move/HomeworkIntroducing unlimited home and on the move workingcan double IT spendBut massive potential gains: Happy Staff Flexible working More working Greater productivity Less office space needed
  12. 12. Sharing ResourcesWith or without cloud - Some organisations are sharing classic IT networksOften ties in with shared office space/locations eg LVSC,Cambridge HouseShare applications, Share websitesInterested? – Network around, create your own ‘groupon’
  13. 13. Try it OutTry 1 new thing a monthBuild development into the business planSometimes unexpected benefits are the prize
  14. 14. Don’t have DisastersWho has a plan? & …Who hasn’t got a plan? Complexity = Lots of ways things can go wrong“Don’t be a fire-fighter, Remove the possibilities of fires” Remember ‘It could be you”
  15. 15. What causes most disruption?No Backup • No media, never backed up, no second backup, no test restores (40% restores fail)Internet Downtime • Your internet will be down two days per year , no plan B for email /webOut of Space • Usually avoidable – out of storage space or email capacityHuman Error • “Inappropriate intervention”Viral Malware Infection • AV subscription lapsed. No antispam protectionWindows Services Stopped • Updates or corruption Remember Downtime “costs”- typically £250 per user per day
  16. 16. Get rid of “Baggage”• Now more of a weight than ever• Ask why, do we do this? - paper invoices /cheques• Look hard at legacy systems• Dump ‘vanity’ projects• Think like a ‘start up’• Make tough decisions on value and costs• 3 year window before the tide goes out• Thinking “Green” saves money• Wear it out and ditch it - make a list
  17. 17. Beware Consumer ProductsBe realistic on risks : Durability Level of support available Fit for purpose Legal Data-Loss
  18. 18. CRM (“costs real money”)£100,000 +spends are not uncommonSometimes the data is not gatheredSometimes the data is not usedWho will do the day to day work?
  19. 19. Invest in ‘clever’ stuff• “Psykick” - CS’ ‘bots’ now in action• £15k per annum invested
  20. 20. Beware hidden costs• ‘2 jobs’• Face twits• Errorful ernie• ‘Con’-tracts• ‘Con’-sumables• ‘Upgrades’
  21. 21. Beware the small print in SLAs (IService Level Agreements )• Most SLA contracts will include some get outs: – “Liability is excluded for events beyond our control” – “Best endeavours” – “Maximum liability is unspent part of the contract”• Sometimes there is no “SLA”• – eg ADSL & Software• Look out for long lock ins or tricky notice periods• Once an SLA war starts its game over – The spirit of arrangements is at least as importants as the SLA
  22. 22. Benchmark ICT• Look at aggregate spend and budget• # issues per user per month• Call satisfaction rates• Talk to other people – how do they fare• Mix and Match providers• Mix and Match internal and external staff
  23. 23. Compare Like for LikeCriteria CS Synergy InvictusExperience 10 8 6Technologies 10 8 7SLA 10 9 4Accreditations 10 10 9‘Fit’ with your organisation 10 8 5‘Approach’ to contract 10 8 6References 10 9 8Location 10 8 9Fees (total) 10 7 6Ongoing Development 10 8 7
  24. 24. Train People• IT Skills and Processes – Boring but effective – Typically 1% of salary on staff development – What would 3% give you?
  25. 25. Phil’s top 5 way to get good ICT value 1. Outsource - yes I would say that ;) 2. Get set up for full home and on the move working 3. Professional approach – an oldie but always true 4. Review your expensive baggage – eg CRM/Processes 5. Do clever stuff – what will give your organisation an edge?
  26. 26. Third Sector typical IT spend• Species of IT spenders include: Make-do-n-mend – use Windows XP Minimalists – only use Google mail The ‘Focus’ group – use Win7, Office365 To infinity and beyond – 20 staff, 5 servers, 3 IT staff
  27. 27. Third Sector typical IT spend• IT Spend per user per annum - £600-1200 typically• IT running costs per user per working day - £1-2 typically• The more ‘aggressive’ the organisation the more it spends• Spend is similar to private sector up to 20 staff• Spend is less than similar sized private companies with 20+ staff
  28. 28. Who remembers the 1970’s ?All is not lost
  29. 29. Q&A !
  30. 30. Thank You ! & Good Luck!Philip Anthony/Co-Operative Systemsphil@coopsys.net020 7793 0395