IT governance is the set of organizational regulations and standards that provide strategic direction for IT and ensure objectives are achieved and risks managed. Governance ensures stakeholder voices are heard in quality decision making and complex IT projects are effectively implemented. Benefits include better business alignment, risk control, cost savings, service quality and delivery times. Frameworks like ITIL and COBIT provide best practices for implementation through areas like service strategy, design and continual improvement. A business case shows enhanced help desk performance and cost savings through governance.