This document discusses how IT departments need to align their goals with corporate business goals in today's technology landscape. It argues that infrastructure, software, and data analytics are increasingly becoming commodities that can be rented more cheaply in the cloud. As a result, IT's role should shift from building technology to understanding business processes and using technology to drive improvements. The document recommends that IT measure its success based on business outcomes rather than technology delivery, in order to stay relevant in a world where digital natives expect instant access to consumerized IT solutions.
Top 10 optimistic data center solution providers 2020Swiftnlift
SLI is still in its infancy but is considered the next step in the evolution of data centers, virtualization and cloud computing. The combination of server virtualization, software-defined networks (SDN), software-defined storage (SDS) and automation will enable the creation of a truly dynamic, virtualized data center. SDN and SDS are still new technologies that have not yet been firmly established in the data center landscape, but they will have a place in the ultimate vision of the fully automated, fully dynamic SLI.
‘In this special issue, we introduce Top 10 Optimistic Data Center Solution Providers – 2020’ in order to assist business to choose the right companies. We have featured Optimistic Data Center Solution Providers as the cover story. It specializes in the use of emerging techniques and practice for developing nation.
We have introduced profiles of FutureSoft, Locuz Enterprise Solutions, NetDataVault, Nikom, Proactive Data System, Serverwala Data centers, Sify Technologies, STTelemedia Global Data Centres, Tech9labs, and Techvivid Systems.
Our in-house editors have come up with some adroitly written articles such as -
Data Center Maintenance: A Plan for Guaranteeing Smooth Functionality of Equipment, Infrastructure and Design Tips to Help your Data Center to Go Green, Steps for Successful Data Center Consolidation.
Presentation given @ Aarhus University April 30, 2015. About IBM's model of innovation, the major innovation programs and some examples. Links to more info on one of the last slides in the deck.
IBM's Watson is a machine-learning platform that’s been built to mirror the same learning process that humans have: Observe, Interpret, Evaluate and Decide. Through the use of this cognitive framework, Watson can search through a database of information and pull out key insights to bridge gaps in human knowledge. It’s expertise scaling for enterprise.
Watson has already helped businesses across a variety of industries increase their customer engagement, data discovery and informed decision making abilities. Is your business next?
How the Modern Data Center Extends Across Remote Locations Due to Automation ...Dana Gardner
A discussion on how new demands from the industrial edge, 5G networks, and hybrid deployment models will lead to more diverse types of data centers in more places.
The Perfect IT Couple: Service Management Meets Asset ManagementBMC_DSM
Asset management is coming into its own.
There was a time when asset management was not seen as a high priority. Although ITAM has always been multi-dimensional, the truth is, managing assets was often put on the backburner with little thought placed on strategic planning.
Well, that's the past.
Top 10 optimistic data center solution providers 2020Swiftnlift
SLI is still in its infancy but is considered the next step in the evolution of data centers, virtualization and cloud computing. The combination of server virtualization, software-defined networks (SDN), software-defined storage (SDS) and automation will enable the creation of a truly dynamic, virtualized data center. SDN and SDS are still new technologies that have not yet been firmly established in the data center landscape, but they will have a place in the ultimate vision of the fully automated, fully dynamic SLI.
‘In this special issue, we introduce Top 10 Optimistic Data Center Solution Providers – 2020’ in order to assist business to choose the right companies. We have featured Optimistic Data Center Solution Providers as the cover story. It specializes in the use of emerging techniques and practice for developing nation.
We have introduced profiles of FutureSoft, Locuz Enterprise Solutions, NetDataVault, Nikom, Proactive Data System, Serverwala Data centers, Sify Technologies, STTelemedia Global Data Centres, Tech9labs, and Techvivid Systems.
Our in-house editors have come up with some adroitly written articles such as -
Data Center Maintenance: A Plan for Guaranteeing Smooth Functionality of Equipment, Infrastructure and Design Tips to Help your Data Center to Go Green, Steps for Successful Data Center Consolidation.
Presentation given @ Aarhus University April 30, 2015. About IBM's model of innovation, the major innovation programs and some examples. Links to more info on one of the last slides in the deck.
IBM's Watson is a machine-learning platform that’s been built to mirror the same learning process that humans have: Observe, Interpret, Evaluate and Decide. Through the use of this cognitive framework, Watson can search through a database of information and pull out key insights to bridge gaps in human knowledge. It’s expertise scaling for enterprise.
Watson has already helped businesses across a variety of industries increase their customer engagement, data discovery and informed decision making abilities. Is your business next?
How the Modern Data Center Extends Across Remote Locations Due to Automation ...Dana Gardner
A discussion on how new demands from the industrial edge, 5G networks, and hybrid deployment models will lead to more diverse types of data centers in more places.
The Perfect IT Couple: Service Management Meets Asset ManagementBMC_DSM
Asset management is coming into its own.
There was a time when asset management was not seen as a high priority. Although ITAM has always been multi-dimensional, the truth is, managing assets was often put on the backburner with little thought placed on strategic planning.
Well, that's the past.
Presentation given in London last June at the Cloud World Forum. They have served as the basis of a blog entry on the CloudSource blog (www.hp.com/cloud/blog), titled "Can you secure the right skills for a cloud world".
Learn “How to get your IT budget to 1 percent of Revenue” HCL Technologies
Meeting an audacious goal such as this requires intelligent outsourcing, aggressive migration to the cloud, and savvy management of change
Download this report by Andy Nallappan, CIO Avago Technologies
Download Tab
IBM Watson Ecosystem roadshow - Chicago 4-2-14cheribergeron
IBM Watson is powering a new generation of cognitive applications. Learn how IBM is partnering with visionaries and entrepreneurs to bring innovative cognitive applications to market through the IBM Watson Ecosystem.
HP's Converged Infrastructure and Data Center Transformation Models Define th...Dana Gardner
Transcript of a sponsored podcast discussion from HP Discover 2011 in Las Vegas on How HP's converged strategy is designed to meet the challenges facing IT today.
Making a case for DaaS | How DaaS is helping BusinessesdinCloud Inc.
In this article on Insight, the firm states that “...a
BYOD workplace is the new standard,” and that
studies show that a BYOD strategy results in
Hosted virtual desktop solutions (DaaS) are the
“default workspace of choice.” This rather bold
statement is not made without justification
How New Technology Trends Will Disrupt the Very Nature of Business Dana Gardner
Transcript of a sponsored discussion on how major new trends and technology are translating into disruption, and for the innovative business -- opportunity.
Rethinking Data Availability and Governance in a Mobile WorldHao Tran
The Briefing Room with Malcolm Chisholm and Druva
Live
The emergence of the mobile workforce has left an indelible mark on the enterprise; every employee is now mobile, and business data continues to be dispatched to the far reaches of the enterprise. While this has added enormous opportunity for increased productivity, it has also muddied the waters when it comes to controlling and protecting valuable data assets. As companies quickly evolve to address the new set of challenges posed by this shift in data usage, IT must ensure that all data, no matter where it’s generated or stored, is available and governed just as if it were still safely behind the corporate firewall.
Register for this episode of The Briefing Room to hear veteran Analyst Malcolm Chisholm as he explains the myriad challenges that mobile data introduces when addressing regulations and compliance needs, requiring new approaches to data governance. He’ll be briefed by Dave Packer of Druva, who will outline his company’s converged data protection strategy, which brings data center class capabilities to backup, availability and governance for the mobile workforce. He will share strategies to meet regional data residency, data recovery, legal hold and eDiscovery requirements and more.
Presentation given in London last June at the Cloud World Forum. They have served as the basis of a blog entry on the CloudSource blog (www.hp.com/cloud/blog), titled "Can you secure the right skills for a cloud world".
Learn “How to get your IT budget to 1 percent of Revenue” HCL Technologies
Meeting an audacious goal such as this requires intelligent outsourcing, aggressive migration to the cloud, and savvy management of change
Download this report by Andy Nallappan, CIO Avago Technologies
Download Tab
IBM Watson Ecosystem roadshow - Chicago 4-2-14cheribergeron
IBM Watson is powering a new generation of cognitive applications. Learn how IBM is partnering with visionaries and entrepreneurs to bring innovative cognitive applications to market through the IBM Watson Ecosystem.
HP's Converged Infrastructure and Data Center Transformation Models Define th...Dana Gardner
Transcript of a sponsored podcast discussion from HP Discover 2011 in Las Vegas on How HP's converged strategy is designed to meet the challenges facing IT today.
Making a case for DaaS | How DaaS is helping BusinessesdinCloud Inc.
In this article on Insight, the firm states that “...a
BYOD workplace is the new standard,” and that
studies show that a BYOD strategy results in
Hosted virtual desktop solutions (DaaS) are the
“default workspace of choice.” This rather bold
statement is not made without justification
How New Technology Trends Will Disrupt the Very Nature of Business Dana Gardner
Transcript of a sponsored discussion on how major new trends and technology are translating into disruption, and for the innovative business -- opportunity.
Rethinking Data Availability and Governance in a Mobile WorldHao Tran
The Briefing Room with Malcolm Chisholm and Druva
Live
The emergence of the mobile workforce has left an indelible mark on the enterprise; every employee is now mobile, and business data continues to be dispatched to the far reaches of the enterprise. While this has added enormous opportunity for increased productivity, it has also muddied the waters when it comes to controlling and protecting valuable data assets. As companies quickly evolve to address the new set of challenges posed by this shift in data usage, IT must ensure that all data, no matter where it’s generated or stored, is available and governed just as if it were still safely behind the corporate firewall.
Register for this episode of The Briefing Room to hear veteran Analyst Malcolm Chisholm as he explains the myriad challenges that mobile data introduces when addressing regulations and compliance needs, requiring new approaches to data governance. He’ll be briefed by Dave Packer of Druva, who will outline his company’s converged data protection strategy, which brings data center class capabilities to backup, availability and governance for the mobile workforce. He will share strategies to meet regional data residency, data recovery, legal hold and eDiscovery requirements and more.
Beyond The Intranet: Digital Workplace Apps, Solutions & BotsRichard Harbridge
Now that your organization has implemented an Office 365 Intranet, what’s next?
In this session we will respond to the ever-increasing demand for powerful and integrated solutions that support users’ needs across their digital workplace and beyond. Leveraging Office 365 means that you have access to entirely new ways of building solutions faster than ever before. The best part? It’s not just IT that can build these great solutions!
What you’ll learn:
Join Richard Harbridge as we explore real world examples and best practices for how organizations can deliver more value with integrated solutions. We will discuss Bots, Microsoft Flow, PowerApps, Microsoft Forms, Integrations, Office 365 development, Industry innovation, and more!
Beyond The Intranet: Digital Workplace Apps, Solutions & BotsRichard Harbridge
Now that your organization has implemented an Office 365 Intranet, what’s next?
In this session we will respond to the ever-increasing demand for powerful and integrated solutions that support users’ needs across their digital workplace and beyond. Leveraging Office 365 means that you have access to entirely new ways of building solutions faster than ever before. The best part? It’s not just IT that can build these great solutions!
What you’ll learn:
Join Richard Harbridge as we explore real world examples and best practices for how organizations can deliver more value with integrated solutions. We will discuss Bots, Power Automate, PowerApps, Microsoft Forms, Integrations, Office 365 development, Industry innovation, and more!
Digital revolution is disrupting businesses like never before! Ability to extract actionable insight from a large amount of disparate data has become the determining factor of competitive advantage! Everyday new business models are created around data and forcing the incumbents to reinvent themselves to be relevant. Consumer facing businesses felt this pressure early on but eventually every business need to be data driven. But what is the best strategy to address this digital disruption? Our experience says the core data infrastructure modernization is the logical starting point! In this session, we will share trends, strategies and our experience on rejuvenating data integration landscape to address digital disruptions.
Future Proofing Your Office 365 & SharePoint StrategyRichard Harbridge
Having an effective Office 365 and SharePoint strategy is essential to getting the full value out of your platform investment. But how do you create an effective strategy and where do you start?
Office 365 and SharePoint are constantly evolving as a platform so once you have a strategy, how do you ensure it will be successful over time?
Join Richard Harbridge as he discusses the importance of effective Office 365 strategies and outlines real-world best practices in the industry.
Softchoice is helping companies reach their goals of having a modern, enabling IT organization. We help customers by enabling end users, enabling hybrid IT, enabling asset management and enabling procurement.
Fast-Changing Demands on Data Centers Drives the Need for Automated Data Cent...Dana Gardner
Transcript of a BriefingsDirect podcast on how organization need to deal with the impact that IT and big data is having on data centers and how DCIM can help.
In the first interview in this series, which kicks off PwC’s 2018 CEO Survey, chief executive Safra Catz explains the broad culture shift brought on by AI and cloud technologies.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
2. 2
Digital Natives and Immigrants.
+ Digital Immigrants: Those of us who were not born into the Digital
World and adopted it later in our lives. Even if you‟ve been in IT for more
than 20 years and feel you „grew up with it‟ you‟re still an immigrant
compared to the majority of younger people / employees in your
company, users of your applications who grew up with from toddlers to
college grads with smart phones and tablets in hand that they have used
since before they grew out of diapers.
+ Digital Natives: Most employees are now “native speakers” of the digital
language of computers, video games and the Internet. They are used to
technology. They grew up with it as part of normal life and have grown to
expect everything digital to be easily obtained with no hassle and no
waiting. They don‟t care how hard you think it is to deploy a solution. If
they can‟t get what they want from you, they search quickly and find
alternate routes to the data they want leaving you in the digital dust.
Technology you trust. People you know.
3. 3
End users are no longer ignorant of technology
+ Your employees or users of your applications are no longer ignorant of
technology:
• They can find functionality off of the shelf that would rival applications it
might have taken IT organizations months or years to develop.
• They are getting more and more used to having it NOW. Just
download the application and go. (Users of commodity technology
have adopted a “Good enough now” approach to IT)
• They are the most savvy digital users we have ever dealt with. It
doesn‟t matter if they don‟t appreciate how much work it took to make it
look so easy for them. Why should they care?
• A terrific example of this is the BYOD approach people are adopting.
Even when you don‟t adopt it, people bring their own tech to the
table whether or not you want to support it.
• If you can‟t provide a working laptop or mobile device on the day they
arrive they could go to BestBuy and get one that works and could be
quickly integrated.
Technology you trust. People you know.
4. 4
Infrastructure is now a commodity
+ January 2012: 762 Billion Objects Stored on Amazon‟s AWS S3 Cloud.
+ March 2012: Data Center Knowledge article estimates that Amazon‟s
AWS infrastructure contains at least 454,000 servers (that they could
find).
+ Virtualization allows you to not only better utilize the infrastructure but it
allows you to replicate and move from host to host on demand.
+ Machine images can deploy in 6 minutes what used to take 6 weeks to
order, build and deploy.
+ July 2012: Netflix releases the Chaos Monkey to the wild. Fault tolerant
infrastructure is a thing of the past. Chaos Monkey destroys whole
machine instances and the software recovers the environment. This
allows the software to run on any cloud any white label hardware and still
be more redundant than solutions costing significantly more.
Technology you trust. People you know.
5. 5
Infrastructure is now a commodity
+ Cloud providers have scale most of us can‟t achieve and virtualization
that allows for auto scaling of storage and servers.
+ Not only can you scale up quickly but (and perhaps more importantly)
you can scale down quickly.
+ When you are working with providers who can deliver infrastructure that
you can rent for less than you can build and maintain for yourself, you
pay less and then also only pay for what you need.
+ Run a campaign? No problem!
• Ramp up, deliver a result, ramp down.
+ Overestimate and build more machines than needed for the load? No
problem, toss them back and stop paying rent.
+ Server down? No problem, automate away to another waiting server.
Technology you trust. People you know.
6. 6
Software is fast becoming a commodity.
+ NETSUITE (ERP)
+ Salesforce.com (CRM)
+ ServiceNow (Service Desk)
• (Users accept the imposition of standardization in the Cloud (which they have
trouble with from internal IT) – Why? Because the Cloud gives them “Good enough
now”, rather than “Perfect Later”)
+ With standard process definition, Software is quickly being commoditized.
+ Processes are central to the Organization and not a commodity.
+ IT should be the brain trust of Organization‟s Processes.
+ Building Software should not be the Core Competency of IT Departments.
+ One Patch by Salesforce.com fixes thousands of its customers.
+ SaaS companies can over subscribe and FLEX allowing IT departments to
respond instantly to increased demand with little or no delays.
Technology you trust. People you know.
7. 7
What about Big Data and Analytics?
+ Big data and analytics are changing how businesses react to trends, customers
and competition.
+ Stop waiting for people to tell you what they want to see in reporting and
analytics. (inside out versus outside in)
• Collect and ingest as much as you can find/generate.
• Focus on having the data available without having to go hunt for it.
• The data needed to solve analytical challenges should already be on-hand.
• Worry about performance after you get your answers. Finding data you don‟t
have easy access to is harder than waiting for a sub optimized report.
• Storage is cheap!
+ Ultra-large computing capacities may be needed – you can’t build it or own it
yourself more cost effectively than you can rent it.
+ Data administrators will become less important than data scientists and data
explorers
+ Consider offerings like AWS‟ Redshift. You can rent 1TB of fast query warehouse
for $1K/year.
Technology you trust. People you know.
8. 8
It‟s not what you build, it‟s how you integrate.
+ Digital Natives – For them IT has been consumerized and is now a
commodity. They can do more in their hands than many of us could do with
entire data centers a decade ago. (of course they can because they have
multiple data centers backing them up from the cloud)
+ Those consuming IT resources already treat it like the commodity it is
becoming. No more FUD from IT is tolerated. When you tell them how hard
it is they think you‟re a whiner.
+ BYOD – It‟s about self empowerment and not about the devices and support
for them.
+ Cloud – It‟s all about the model and not the technology. I would be afraid to
be a high end server manufacturer right about now. The right software
running on commodity hardware will win on cost, performance and
availability.
+ If you continue to hold on to the old familiar ways of providing IT solutions
you will eventually (maybe sooner than you‟d like) be replaced by people
embracing the new models providing better service at lower costs.
Technology you trust. People you know.
9. 9
Role of IT in a Modern Organization
+ Role of IT is to make organizations efficient and protect data using technology
as a tool.
+ Processes sit at the heart of automation, Software is a tool to automate
process.
+ IT‟s strength should be the knowledge of it‟s Organization‟s process and the
expertise to automate these processes using software.
+ IT should be more of a consumer of technology as opposed to the generator.
+ Most IT Organizations are technology focused today. They know how to make an
engine (Code) but do not know how to drive the car (the business).
+ IT needs to be at the forefront with the business, building expertise in what is
proprietary to Organization.
+ Old organizations think IT is a service, New organizations think IT is strategic.
+ Many IT departments have been caught off guard with this rapid transition and
are stuck with the legacy systems, personnel, and approach. What‟s worse is
they are married to them for fear of losing control of what they built (or losing their
jobs).
Technology you trust. People you know.
10. 10
What does IT deliver?
Technology you trust. People you know.
This and the following two slides were shamelessly ripped off and
reformatted from an excellent presentation by Terry White of CXO Advisor.
This is what CEOs want
11. 11
What percentage does IT typically deliver?
+ Sadly, it usually looks a lot like this:
CXO Advisor: Based on an analysis of
100 IT strategies
12. 12
What does the business want from IT?
+ Go ahead and ask your CEO what she wants from IT.
13. 13
Stop building start driving!
+ Stop taking orders for engines.
+ Ask your stakeholders about what‟s holding up their business.
• What would enable them to accelerate revenue?
• What would enable them to reduce churn?
• What would enable them to improve customer service?
+ While they may answer in terms of „systems‟ what they are really
describing and you need to listen for, is the business problem.
+ Your role is to understand the business problem and the processes
that support the business so that you can determine what about the
process needs to change in order to solve the problem.
+ Then go find and implement technology that helps support and
address the needed change in the processes that are required to
improve the business.
Technology you trust. People you know.
14. 14
Driving behavior and changing goals.
+ By all means, manage by objective. Please! However, if your objective is
to deliver system X by date Y then you need to re-think what you are
doing.
+ Your business goals and objectives should be focused on the BUSINESS
not the technology or the delivery of systems.
+ If you can‟t measure X and Y; the first goal should be to measure X and Y.
+ Once measured, you can ask the business owner what success looks
like.
+ Then change your goals from deploying system X by date Y to improving
the business . Focus on the business result and not the engine.
+ A better (and more scary way) to define IT goals:
+ Deliver performance from X to Y for an improvement of Z.
+ Define success in business terms. You are not succeeding
when the business is failing.
Technology you trust. People you know.
15. 15
Some goal examples:
+ Reduce order entry from 3 hours to 2 hours for an improvement of
33% by September 30 2013.
• This is scary because you don‟t directly control the order entry teams.
However, if you‟ve bought into driving the business, then you would
dive into their process with them to understand the process problems
that cause the longer order intervals and then design with them a new
process and then go automate as much of it as possible.
• This is driving a business result and not simply dropping off an engine
for them to drive and then absolving yourself when they fail.
+ Increase automated deployment of product ABC from 28% to 65%
for an improvement of 160% by December 31 2013.
• Again, working with the teams that deploy the product ,understand the
process and determine where current automation is lacking and define
the process needed to improve the yield. Get your teams focused on
deploying change in process and technology to drive/automate it!
Technology you trust. People you know.
16. 16
Listen past the software and hardware examples
+ Stop delivering technology first.
+ Customers speak in terms of what they have seen or know. So they use tool and
technology references to frame their ask. See past that and focus on the
business problem they are trying to solve.
• Time to market?
• Fewer failures?
• Key product features?
+ When they say “I know that when I was at my old company we had a illudium Q-
36 explosive space modulator and it did everything for us” they are drawing on
their experience which is natural.
+ You need to use your experience as a driver of technology to
apply the correct process changes and technology to support
them. Solve their business problem! If that means you get to
build the illudium Q-36 explosive space modulator then that is
simply a bonus!
Technology you trust. People you know.
Start thinking about “proof of concept” rather than projects – deliver the POC,
before you prepare the PowerPoint presentation – only show real results, not
intentions
17. 17
What does this mean for IT?
+ IT should seek to understand and define the business problem/goal.
+ IT should dive into the processes used to deliver the current objectives
and determine what needs to change in order to deliver the desired
performance.
+ IT needs to stop making excuses for why they need to build it.
Someone can frequently build it cheaper, better and faster than you.
+ IT needs to be the leader in managing technology. If you don‟t the
Digital Natives will render you irrelevant as they route around you and
make you both ineffective and miserable.
+ Process experience is valued as much as technology experience,
change the shape of your teams.
+ Data Analytics are more important than database administrators,
change the shape of your teams.
+ IT’s success is measured by the business’s success.
Technology you trust. People you know.
18. 18
Summary
+ Your success is measured by your ability to directly drive the business goals and
improvements.
+ You are now living in a world that is commoditizing many of the tools you used to build as
part of the company‟s secret sauce.
+ Sustainable advantage (the new secret sauce) is gained by using the lowest
cost commodity tools and applying the best processes and procedures that
your competitors can’t easily replicate.
+ Embrace a model of driving technology and not building it. Otherwise someone else driving
it will run you over.
Process Leads and Automation Follows!
Technology you trust. People you know.
Do it to yourself before someone does it to you