Client survey conducted by Epik Networks to get an insight into the satisfaction level of their hosted VOIP and data solutions services.

1. Conducted February 2015
Epik Client Satisfcation Survey Claudio
Nespeca

2. 2
Your overall satisfaction with Epik
We improved our overall performance since the last report
decreased
the
%
of
displeased
clients
We also
% of ‘Extremely Satisfied’ and
‘Satisfied’ clients are up from last year

3. 3
What you really liked about Epik
Many expressed
satisfaction with our
responsiveness of
tech support, speed
of internet and
reliability of internet
& voice
Internet Speed
43% liked
Voice Reliability
45% liked
Overall Reliability
50% liked
Tech Support Responsiveness
46% liked

4. 4
Improvement suggested by you
Customer Service
Tech Support
Technology
Majority of suggestions were related to: Few on
Sales
Project Management

5. 5
How you rated Epik on price & value
A high
percentage
of you
expressed
satisfaction
on
Price & Value

6. 6
Why you chose us
Cost Savings
Features
Reliability
Top 3 leading reasons to choose us were

7. 7
Your willingness to refer Epik
We found that
Customers
Will Likely Refer
52%

8. Your preferred method of communication
8
PERCENT
Preferred
Email
Communica6on
70
Most Popular
We
are
not
surprised!

9. Put
addi6onal
effort
to
win
more
of
your
‘Extremely
Sa6sfied’
and
‘Very
Sa6sfied’
opinions
Service Performance
Fine
tune
to
meet
your
needs
and
reduce
dissapointments
Keep
you
in
the
loop
so
you
know
and
not
guessing
Tech Support Communication
The message you gave us
9
CBA

10. We
actually
exceeded
our
survey
response
numbers
from
last
year.
Draws and Giveaways
And yes…that you love
10
PERCENT INCREASE
300

11. 11
Our broad goals to serve you better
Improve
the
quality
of
service
in
the
areas
you
value
most
Tech Support Customer Service Technology
And introduce regular communication to keep you informed

12. We look forward to a more active
partnership & helping you achieve the
most out of Epik
Thank you