ITA Survey
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The document discusses the importance and process of surveying customers to gather feedback. It provides details about a telecommunications company called Alpine Communications that has conducted regular customer satisfaction surveys since 2004. The surveys helped Alpine identify areas for improvement, determine interest in new services, and launch new offerings and bundles with confidence based on customer feedback.
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AIA has invested $1 billion in technology, digital, and analytics transformation. In Indonesia, AIA launched ANYA, an interactive WhatsApp platform that allows customers to access information, submit service requests, and speak to virtual or live agents. ANYA has improved customer experience and engagement, reduced calls to the contact center, and increased digital service requests, contributing to AIA Indonesia achieving the #1 customer NPS ranking in the country. AIA plans to integrate ANYA further and expand it to other markets.
watten reserach why its sale decline
The document discusses research conducted to understand the reasons for decreasing sales of Wateen, a WiMAX internet service provider in Pakistan. The research involved collecting primary data through surveys and interviews with 80 customers. Key findings were that many customers experienced issues with connectivity, speed and quality of service. Over 50% of customers reported they would switch providers for better speed. The conclusions recommended that Wateen improve infrastructure to boost connectivity, train customer service agents better, and provide competitive service quality and pricing to attract and retain customers.
Services Marketing
The document summarizes key differences between two major IT companies - Infosys and IBM. It provides an overview of their offerings, revenues, and history. Infosys is an Indian IT services company founded in 1981 with $5 billion in annual revenues, while IBM is a larger American company founded in 1881 and generating $100 billion annually from a variety of products, software, and services. The document then discusses the services sector and challenges of services marketing.
Humanize Your Brand: Drive Employee and Customer Satisfaction with SLAs
The document summarizes a webinar on driving employee and customer satisfaction through service level agreements (SLAs). It discusses how internal service impacts external customer experience and emphasizes empowering employees, establishing support structures, and using thoughtful evaluation and incentives. SLAs should be created for specific issues and include overall response times and quality standards. Regular measurement and celebration of successes is important for continuous improvement.
Dwk company profile
Wilson Technologies provides IT and BPO services including call centers, customer support, technical support, and website design. It has been in business for 3 years and aims to reduce costs for clients in a variety of industries while maintaining a strong management team and skilled workforce. The company's mission is to provide high quality and competitive BPO solutions globally through building relationships and commitment to customer satisfaction.
Future Is Now Webinar Series Recap & Strategic Planning for 2015
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Mystery Shopping, Customer Feedback, Social Media Monitoring Services
Ann Michaels & Associates is a market research firm specializing in mystery shopping, customer feedback/satisfaction, and social media monitoring.
IP Integration Transforming Customer Engagement
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Qualityo: capabilities overview
Agency specialized in Customer Experience measurement & management. This document summaries our research capabilities: how we work and what makes us different. Look beyond your current research.
Contact source corporate presentation
Contact Management is our excellence. We leverage the Contact Management from Automation to Operation; our Business and Application Consultants work collaboratively with the performance management team along with the Customer Operations department, to produce a comprehensive contact management solution that enables our clients to better maintain healthy relationship with their customers and clients.
Social Media is indeed a critical channel, where Customers tend to get their rights through Complaint broadcasting. As a Professional Contact Management and Customer Service Outsourcing Provider, we adopt the Telephony Channel(s) for providing our services, and we also provide an up-to-date Social Media Support Service to Customer, while prompt response and fast resolution are always in mind.
Indian Telecon Customer Service Solution Re-engineered V2
The document discusses enhancing customer experience for a telecommunications company. It outlines typical challenges such as slow customer response times and activating customers across multiple channels. It proposes an omni-channel solution using Genesys to address all customer touchpoints like voice, SMS, social media and live chat. The solution would also use CRM, marketing automation, a knowledge base and business intelligence tools to improve the customer journey, reduce costs and drive revenues. Social media monitoring and publishing capabilities are demonstrated. Overall the solution aims to provide a centralized customer care platform for a better customer experience.
Survey Swift Linkedin
This document summarizes an organization's presentation on understanding brands, conducting customer surveys, and using an online survey tool called Survey Swift. Some key points:
1. Organizations must understand how their performance is perceived in order to promote their brand effectively through engaging with customers and staff.
2. Survey Swift allows organizations to create online surveys, view results in real-time, and gain insights into customer and staff perceptions to improve products, services, and brand.
3. Conducting surveys provides a way for organizations to continuously monitor their brand strength and customer experience from the perspectives of customers and employees.
2Ring Staffino 2020 Webinar Slide Deck
2Ring Staffino 2020 Webinar Slide Deck2Ring - Flexible Solutions for Contact Centers and Unified Communications
2Ring Staffino Feedback Service helps to boost your contact center performance and optimize your approach to Quality Assurance. It has been developed to provide contact center supervisors with authentic feedback on specific staff members in a new, engaging way - your customers will be sent an e-mail or a text message after each call/chat conversation.
Case studies prove that real-time sharing of positive feedback with each agent improves working morale and boosts agents' motivation.Similar to ITA Survey (20)
E-mail Surveys Help “HEAR” Customer’s Voice, Improve Customer Service
E-mail Surveys Help “HEAR” Customer’s Voice, Improve Customer Service
P manifold customer_audit_feedback_monitoring_services
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AAA Life Insurance Company - Insurer Transformation Award 2023
AAA Life Insurance Company - Insurer Transformation Award 2023
BPO Services | Inbound Call Center | Telemarketing Outbound Call Center Outso...
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Future Is Now Webinar Series Recap & Strategic Planning for 2015
Mystery Shopping, Customer Feedback, Social Media Monitoring Services
Mystery Shopping, Customer Feedback, Social Media Monitoring Services
Indian Telecon Customer Service Solution Re-engineered V2
Indian Telecon Customer Service Solution Re-engineered V2
Recently uploaded
Driving Business Innovation: Latest Generative AI Advancements & Success Story
Are you ready to revolutionize how you handle data? Join us for a webinar where we’ll bring you up to speed with the latest advancements in Generative AI technology and discover how leveraging FME with tools from giants like Google Gemini, Amazon, and Microsoft OpenAI can supercharge your workflow efficiency.
During the hour, we’ll take you through:
Guest Speaker Segment with Hannah Barrington: Dive into the world of dynamic real estate marketing with Hannah, the Marketing Manager at Workspace Group. Hear firsthand how their team generates engaging descriptions for thousands of office units by integrating diverse data sources—from PDF floorplans to web pages—using FME transformers, like OpenAIVisionConnector and AnthropicVisionConnector. This use case will show you how GenAI can streamline content creation for marketing across the board.
Ollama Use Case: Learn how Scenario Specialist Dmitri Bagh has utilized Ollama within FME to input data, create custom models, and enhance security protocols. This segment will include demos to illustrate the full capabilities of FME in AI-driven processes.
Custom AI Models: Discover how to leverage FME to build personalized AI models using your data. Whether it’s populating a model with local data for added security or integrating public AI tools, find out how FME facilitates a versatile and secure approach to AI.
We’ll wrap up with a live Q&A session where you can engage with our experts on your specific use cases, and learn more about optimizing your data workflows with AI.
This webinar is ideal for professionals seeking to harness the power of AI within their data management systems while ensuring high levels of customization and security. Whether you're a novice or an expert, gain actionable insights and strategies to elevate your data processes. Join us to see how FME and AI can revolutionize how you work with data!
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...
Leonard Jayamohan, Partner & Generative AI Lead, Deloitte
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Mind map of terminologies used in context of Generative AI
Mind map of common terms used in context of Generative AI.
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The choice of an operating system plays a pivotal role in shaping our computing experience. For decades, Microsoft's Windows has dominated the market, offering a familiar and widely adopted platform for personal and professional use. However, as technological advancements continue to push the boundaries of innovation, alternative operating systems have emerged, challenging the status quo and offering users a fresh perspective on computing.
One such alternative that has garnered significant attention and acclaim is Nitrux Linux 3.5.0, a sleek, powerful, and user-friendly Linux distribution that promises to redefine the way we interact with our devices. With its focus on performance, security, and customization, Nitrux Linux presents a compelling case for those seeking to break free from the constraints of proprietary software and embrace the freedom and flexibility of open-source computing.
Essentials of Automations: The Art of Triggers and Actions in FME
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We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
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GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024
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20240605 QFM017 Machine Intelligence Reading List May 2024
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Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-und-domino-lizenzkostenreduzierung-in-der-welt-von-dlau/
DLAU und die Lizenzen nach dem CCB- und CCX-Modell sind für viele in der HCL-Community seit letztem Jahr ein heißes Thema. Als Notes- oder Domino-Kunde haben Sie vielleicht mit unerwartet hohen Benutzerzahlen und Lizenzgebühren zu kämpfen. Sie fragen sich vielleicht, wie diese neue Art der Lizenzierung funktioniert und welchen Nutzen sie Ihnen bringt. Vor allem wollen Sie sicherlich Ihr Budget einhalten und Kosten sparen, wo immer möglich. Das verstehen wir und wir möchten Ihnen dabei helfen!
Wir erklären Ihnen, wie Sie häufige Konfigurationsprobleme lösen können, die dazu führen können, dass mehr Benutzer gezählt werden als nötig, und wie Sie überflüssige oder ungenutzte Konten identifizieren und entfernen können, um Geld zu sparen. Es gibt auch einige Ansätze, die zu unnötigen Ausgaben führen können, z. B. wenn ein Personendokument anstelle eines Mail-Ins für geteilte Mailboxen verwendet wird. Wir zeigen Ihnen solche Fälle und deren Lösungen. Und natürlich erklären wir Ihnen das neue Lizenzmodell.
Nehmen Sie an diesem Webinar teil, bei dem HCL-Ambassador Marc Thomas und Gastredner Franz Walder Ihnen diese neue Welt näherbringen. Es vermittelt Ihnen die Tools und das Know-how, um den Überblick zu bewahren. Sie werden in der Lage sein, Ihre Kosten durch eine optimierte Domino-Konfiguration zu reduzieren und auch in Zukunft gering zu halten.
Diese Themen werden behandelt
- Reduzierung der Lizenzkosten durch Auffinden und Beheben von Fehlkonfigurationen und überflüssigen Konten
- Wie funktionieren CCB- und CCX-Lizenzen wirklich?
- Verstehen des DLAU-Tools und wie man es am besten nutzt
- Tipps für häufige Problembereiche, wie z. B. Team-Postfächer, Funktions-/Testbenutzer usw.
- Praxisbeispiele und Best Practices zum sofortigen Umsetzen
UiPath Test Automation using UiPath Test Suite series, part 6
Welcome to UiPath Test Automation using UiPath Test Suite series part 6. In this session, we will cover Test Automation with generative AI and Open AI.
UiPath Test Automation with generative AI and Open AI webinar offers an in-depth exploration of leveraging cutting-edge technologies for test automation within the UiPath platform. Attendees will delve into the integration of generative AI, a test automation solution, with Open AI advanced natural language processing capabilities.
Throughout the session, participants will discover how this synergy empowers testers to automate repetitive tasks, enhance testing accuracy, and expedite the software testing life cycle. Topics covered include the seamless integration process, practical use cases, and the benefits of harnessing AI-driven automation for UiPath testing initiatives. By attending this webinar, testers, and automation professionals can gain valuable insights into harnessing the power of AI to optimize their test automation workflows within the UiPath ecosystem, ultimately driving efficiency and quality in software development processes.
What will you get from this session?
1. Insights into integrating generative AI.
2. Understanding how this integration enhances test automation within the UiPath platform
3. Practical demonstrations
4. Exploration of real-world use cases illustrating the benefits of AI-driven test automation for UiPath
Topics covered:
What is generative AI
Test Automation with generative AI and Open AI.
UiPath integration with generative AI
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Removing Uninteresting Bytes in Software Fuzzing
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
みなさんこんにちはこれ何文字まで入るの？40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの？えこ...
ここ3000字までしか入らないけどタイトルの方がたくさん文字入ると思います。
Uni Systems Copilot event_05062024_C.Vlachos.pdf
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HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
UiPath Test Automation using UiPath Test Suite series, part 6
UiPath Test Automation using UiPath Test Suite series, part 6
みなさんこんにちはこれ何文字まで入るの？40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの？えこ...
みなさんこんにちはこれ何文字まで入るの？40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの？えこ...
ITA Survey
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