4. 4
Bradford’s Company Overview
Basic Information
• Longstandind employees
• 70 years, family business
• Turnover: 30.000.000
20 110 1
76%
Female
24%
Male
5. 5
Our understanding of your requirements is based upon the request for proposal document and from the extensive
experience we have gained from delivering the first phase of a previous project.
Our understanding of your requirments
Context
• The client is a small retailing chain with 20 stores located in York.
• The workforce consists of female, longstanding employees
• There is no IT department,but there are electronic tills
Your objectives
• We understand that your vision for the organisation is to adopt new technologies and
improve your customer loyalty
• To introduce an-on line shopping platform.
• Develop a long term plan to maintain customer relationships
Our support
• Over a period of two weeks we will get a deeper understanding of your organization.
• Interview the stakeholders
• Launch a comprehensive IT strategy
6. 6
SWOT Analysis
Strength Weakness
Opportunities Threats
internalExternal
• Strong and loyal customer base
• Good reputation
• Loyal employees
• Local major suppliers
• Low level technology
• No professional IT staff
• No customer database
• Outdated supply chain
management
• Offer is dated
• Adopting new technology to
increase efficiency
• Building on-line shopping
• Offering in-store promotion to
attract customer
• Strong competitiveness in retail
market
• On – line shopping quickly
development
• Substitution
9. 9
The basic aspects
Intergration
Customer Loyalty System
E-commerce
Electronic Point of Sale
Inventory Control
And Management
• Easy interface
• Access levels
• Training provided
10. 10
Electronic Point of Sale
Easy, Useful, Fast
Transaction Support
Special offers, loyalty card discounts
Automate the process
Practice mode
For training purposes
Integration with other systems
Customer Loyalty and Inventory Control
integration
Discount Tracking and
in-store promotions
Access levels
Keep information on the register up-to-
date
Define excessive discounts and control profits
11. 11
E-commerce
Create an easy to use website for online shopping
Checkout, Payment and Delivery
Connected with Retail System and
warehouse
Order Management
View, edit and fulfil orders
Customer service
Order history and customer accounts
Catalogue management
Connected to Inventory & Control system
Linked to Inventory Control and
Management System
12. 12
Customer loyalty system
Attract and attain
Loyalty cards
Leverage loyal customer base.
Customer accounts
Know customer preferences and history of
purchases
Report customer activity
Monitor changes in customer behavior
Manage discounts &
in-store promotions
Integrate with EPoS
and Online-shop
Online customer interface
Access to customer accounts from
EPoS interface
13. 13
Leverage your loyal customer base
Customer Loyalty Program
Loyalty and gift cards
Special discounts
Point-based loyalty scheme
Purchase suggestions
14. 14
Respond to ever-changing environment
Inventory Control & Management
Ineffective inventory control could lead to:
• Too many of some products
• Out-of-stock of other products
• Uncertainty about quantity and customer dissatisfaction
Track, manage
& Monitor
Automate
replenishment
Support multiple
suppliers
Integrate in
EPoS
Modify &
Edit
• Syncronized everyhour• Easy interface
• Track all movements
• Best supplier per location • Accesslevels
• Add new items
• Multi-subsidiary purchase orders
• Volume discounts
16. 16
Webpage Mockup
Search through the database for
products and offers
Easy Navigation
Orders will be delivered to
customers with a small extra
charge or Click & Collect
Home Delivery
The customer will have the chance to
see what he/she will he buys
Pictured Catalogue
17. 17
We will help you to cope with the change
Change in working processes
• Stakeholder Analysis
• Creating Expectations: Senior
Management Support
• Mechanism for Feedback
Technology adoption
• Creating Incentive Scheme
• Define New Roles
Training and Support
18. 18
Use of technology could be easy
Training and Support of Employees
01 02 03 04
Briefing Instructions Questions Support
20. 20
Cost Analysis
82087$ 50000$ 30%132087$
Investements
For the implementation , the
hardware and software.
Consulting Engagement cost
The cost for our consulting
services
Total Cost
The total cost for this project
21. 21
ROI & Payback period
-33.25%
-33.25
ROI 1 Year
1.5
1.5 years
Payback Period
33.25%
33.25
ROI 2 Year
23. 23Salome Parulava
Project Manager
• Managing and leading the project team
• Overall responsibility for project delivery
• Ensure the quality of the project
• Delivery the strategy documents
• Provide Information System subject
matter expertise
Ye Meng
Relationship and
Quality Partner
• Ensure the project aligns to the sider
strategy
• Provide objectivity and fresh ideas.
• Keep in touch with clients and set good
relationship with client
• Provide advices based on her experience
and project analysis
Panos Markidis
Technical Architects
• Provide deep technical expertise and
advice
• Responsible for designing solution
workflows
• Provide expert advice on business and
technical topics
Feiyang Pan
Business Process
Analyst
• Responsible for understanding and
developing the client’s information
system process
• Work with technical SMEs to deal with
day to day project activities
Team Structure
24. 24
Our Team
Salome Parulava
Senior Manager
Salome Parulava is a senior manager
in our Information System practice
in Coventry and has 4 years of IT
project and programme
management experience, the
majority of which has been spent
involved in Epos system
management, design,
implementation and support. She
has led a number of Information
System management projects.
Ye Meng
Partner
Ye Meng is a partner in our
Information system services. She
has many years of IS consultancy
experience helping organizations
plan, design and implement IS
solutions across many sectors. She
ensures that both our delivered
work and relationship activities
performed across the organisation
are coordinated and high quality.
Feiyang Pan
IT Consultant
Feiyang Pan is a IT consultant in our
team. Feiyang has three years of
information technology advisory
experience. He is a certified
Information System security
professional. Prior to joining our
company feiyang gained extensive
experience in IT support role.
Panos Markidis
Senior Technical Consultant
Panos Markidis is a senior technical
consultant at ITsite Consulting’s
Information System service
department. Panos joined ITsite
Consluting in 2011. He has three
years of experience in delivering
Information system management
projects. He has excellent analytical
abilities proven by a number of
publications in his Master areas.
25. 25
We are proud of what our customers say about our work
Our experience
ITside Consultancy experts helped us understand
what the business needs and supported Barnitts
through the entire process of change with
careful attention to specifics of our company.
”
“
Paul Thomson, General Manager – Barnitts (York, since 1896 )
Barnitts is a family business
local retail store in York, UK
It operates since 1896 and has
over 160 stock line
We helped Barnitts to introduce
EPoS in July 2013
Return on investment = 8.3%
(July, 2014)
26. 26
Midlle Easton, 245 Eva. Pt.Santerus
Ujungberung, London
info@itside.com
+12 3456 789Thank you
Editor's Notes
Reduce human error
I fully appreciate your concerns regarding the implementation of new technology in a long-standing traditional business. However, this is something that we are used to. Two examples that spring immediately to mind are Bennetts of Derby (est 1734!) and Barnitts of York (est 1896) who were moving from cash registers to EPOS with well over 160,000 stock lines each.
Most of our customers do not have an IT department, so that is something we are used to. We are also used to helping long-standing employees embrace new technology and in our experience once they have seen how easy it is to operate the barriers start to fall down and turn into enthusiasm. We will find offer full training to help with this transition and this can be tailored to suit particular job roles to keep it simple where it needs to be.
were moving from cash registers to EPOS with well over 160,000 stock lines each.
