In May 2018 we issued our annual Customer Loyalty Survey to all of our customers. We are delighted to share some of the highlights of the survey conducted in the countries of CEE region. Canon will continue to focus on being a challenging, inspirational and value-adding partner, who values views and requests of its customers and helps to increase their efficiency and productivity.

1. Customer
Loyalty
Satisfaction
The Overall satisfaction score is
the percentage of customers
who gave a positive review on
topics about loyalty, satisfaction
and recommendation.
88%
87%
Overall
satisfaction
Loyalty Satisfaction Recommendation
2018 2017
89% 94%
87%
Loyalty Satisfaction
91%
86%
Customer Support
Service
90%
Product Quality
87%
Sales and
Account
Management
82%
Value for Money
Perceived
image
Goals for the
future
87%
Overall
satisfaction
Understanding of customer
business needs
Easy to do business with
easy to do
business with
overall product
quality
Canon in
2 words:
85%
83%
2018 CUSTOMER
LOYALTY SURVEY
*Kantar TNS study commissioned by Canon. The survey included the following CEE countries: Belarus, Bulgaria,
Croatia, Greece, Romania, Serbia, Slovenia and Ukraine.
Canon will continue to focus on being a challenging, inspirational and value-
adding partner, who values views and requests of its customers, and helps
to increase their efficiency and productivity.
In May 2018 we issued our annual Customer
Loyalty Survey* to all of our customers. We
are delighted to share some of the highlights
of the survey conducted in the countries of
CEE region*.
91%
Recommendation
73% 93%Company you can rely on