Space Database conducted a customer satisfaction survey in 2009. 699 customers were invited to participate and 70 responded. The overall satisfaction score was 89%, consistent with previous years. While most feedback was positive, some respondents suggested improvements like quicker response times, a more user-friendly website, and paying closer attention to details in drawings. For 2010, Space Database aims to maintain high satisfaction scores while focusing on service delivery, training resources, and further improving accuracy.
Triumph! Cherwell Within IS and Across our Enterprise at Jenny CraigCherwell Software
Prior to implementing Cherwell Service Management, we did not have any accurate information to help us understand how well we were doing at service delivery. Thanks to the Cherwell dashboards, we are now able to measure many aspects of our business: SLA’s, mean time to resolve, backlogs, and very importantly customer satisfaction!
Triumph! Cherwell Within IS and Across our Enterprise at Jenny CraigCherwell Software
Prior to implementing Cherwell Service Management, we did not have any accurate information to help us understand how well we were doing at service delivery. Thanks to the Cherwell dashboards, we are now able to measure many aspects of our business: SLA’s, mean time to resolve, backlogs, and very importantly customer satisfaction!
Presentation by Paul van Veen, Customer ServiceBenchmarking Australia (CSBA) at the Serve You Right Conference, Melbourne, September 15-16, 2011. Provides an overview of What to look for in customer service measures; The overall service improvement model; Customer satisfaction measures; Understand current performance; Key points for successful customer satisfaction measurement
Workforce Management For Call Center Powerpoint Presentation SlidesSlideTeam
Optimize the productivity of your employees by using Workforce Management For Call Center PowerPoint Presentation Slides. Discuss the objectives of effective workforce management and help to improve employee productivity, and provide better customer service. Take advantage of this workforce management system and highlight the characteristics of the workforce that the organization desires to achieve. Our customer relationship management PowerPoint templates help to provide an overview of the processes of workforce management systems like setting the desired goal, analyzing the current workforce, forecasting the desired outcome, and tracking employee performance, etc. You can display customer satisfaction scores, customer retention rates, and customer satisfaction rates with the help of the workforce optimization PPT slideshow. You can easily edit the slides to present the various methods by which the call center collects their customer satisfaction data by taking the assistance of employee call center management PPT visuals. The workforce planning PPT slides explain effective scheduling, real-time adjustments, staffing, and forecasting that are essential for the company to thrive. Achieve and maintain operational efficiency by downloading this ready-to-use call center management PPT slide deck. https://bit.ly/3c3ALt1
Excellence in Customer Service: The forgotten marketing strategy - MaRS Best ...MaRS Discovery District
With company and brand reputations more transparent than ever, the importance of managing your company's customer service has never been more crucial.
Learn ways to identify the channels that can have the most dramatic effect on your company’s reputation. Find out how to build a solid strategy for customer service that will fuel growth.
How to Build an Effective Customer Health ModelTotango
Your customers’ success is critical to your business. But how do you define and measure their success? Should you look at the number of support tickets, rate of adoption, revenue per customer, churn rate, net promoter score, or customer lifetime value?
Instead of looking at specific metrics, you need to take a holistic view of the customer using a Customer Health value. Health definitions should incorporate several KPIs and variables, such as business outcomes, lifecycle stage, product usage, license utilization, support tickets and other relevant information.
In these slides presented during our webinar, you'll learn how to build an effective health model to measure real business outcomes, drive retention and increase revenue. Presented by Jill Rubin, CMO of Totango, and Isabelle Rochon, Director of Customer Success from iPerceptions, a Totango customer.
Aspect’s new Agent Experience Survey reveals the attitudes and opportunities customer service agents see as chatbots move into the contact center. By handling more of the complex questions that chatbots don’t, customer service agents see a lot of potential to improve their skills and provide greater value to the company.
Is your Customer Experience Strategy Wasting your Money?Avaya Inc.
The name of the contact center management game used to be efficiency and costcutting. Not anymore. Today's companies increasingly recognize that the chances they have to interact with and impress their customers are finite - and hence, must be maximized. This slide deck, from the Avaya Customer Experience Management webinar, explains how experts today advise companies to treat their customers for the best long-term financial returns.
Top Marks in Customer Satisfaction for Cipherion
98.3 per cent customer satisfaction rating
93 per cent would recommend Cipherion to a colleague
Translation quality is overriding decision-making criterion
Happiness means money in Service Management. This webinar material give you real life examples of how our customers have succeeded to use employee experience with their ServiceNow to create business cases through productivity.
Maximizing Customer Retention through Customer Satisfaction Survey systemAnewtech Systems
Customer Survey/Feedback System has emerged as by far the best method of periodically assessing the customer satisfaction. The primary reasons for assessing customer satisfaction are to maximize customer retention, and to gain and build customer loyalty. Survey system is ideal for applications such as hospital, banking and hospitality which allow customers provide immediate feedback about their experience at counter service.
Presentation by Paul van Veen, Customer ServiceBenchmarking Australia (CSBA) at the Serve You Right Conference, Melbourne, September 15-16, 2011. Provides an overview of What to look for in customer service measures; The overall service improvement model; Customer satisfaction measures; Understand current performance; Key points for successful customer satisfaction measurement
Workforce Management For Call Center Powerpoint Presentation SlidesSlideTeam
Optimize the productivity of your employees by using Workforce Management For Call Center PowerPoint Presentation Slides. Discuss the objectives of effective workforce management and help to improve employee productivity, and provide better customer service. Take advantage of this workforce management system and highlight the characteristics of the workforce that the organization desires to achieve. Our customer relationship management PowerPoint templates help to provide an overview of the processes of workforce management systems like setting the desired goal, analyzing the current workforce, forecasting the desired outcome, and tracking employee performance, etc. You can display customer satisfaction scores, customer retention rates, and customer satisfaction rates with the help of the workforce optimization PPT slideshow. You can easily edit the slides to present the various methods by which the call center collects their customer satisfaction data by taking the assistance of employee call center management PPT visuals. The workforce planning PPT slides explain effective scheduling, real-time adjustments, staffing, and forecasting that are essential for the company to thrive. Achieve and maintain operational efficiency by downloading this ready-to-use call center management PPT slide deck. https://bit.ly/3c3ALt1
Excellence in Customer Service: The forgotten marketing strategy - MaRS Best ...MaRS Discovery District
With company and brand reputations more transparent than ever, the importance of managing your company's customer service has never been more crucial.
Learn ways to identify the channels that can have the most dramatic effect on your company’s reputation. Find out how to build a solid strategy for customer service that will fuel growth.
How to Build an Effective Customer Health ModelTotango
Your customers’ success is critical to your business. But how do you define and measure their success? Should you look at the number of support tickets, rate of adoption, revenue per customer, churn rate, net promoter score, or customer lifetime value?
Instead of looking at specific metrics, you need to take a holistic view of the customer using a Customer Health value. Health definitions should incorporate several KPIs and variables, such as business outcomes, lifecycle stage, product usage, license utilization, support tickets and other relevant information.
In these slides presented during our webinar, you'll learn how to build an effective health model to measure real business outcomes, drive retention and increase revenue. Presented by Jill Rubin, CMO of Totango, and Isabelle Rochon, Director of Customer Success from iPerceptions, a Totango customer.
Aspect’s new Agent Experience Survey reveals the attitudes and opportunities customer service agents see as chatbots move into the contact center. By handling more of the complex questions that chatbots don’t, customer service agents see a lot of potential to improve their skills and provide greater value to the company.
Is your Customer Experience Strategy Wasting your Money?Avaya Inc.
The name of the contact center management game used to be efficiency and costcutting. Not anymore. Today's companies increasingly recognize that the chances they have to interact with and impress their customers are finite - and hence, must be maximized. This slide deck, from the Avaya Customer Experience Management webinar, explains how experts today advise companies to treat their customers for the best long-term financial returns.
Top Marks in Customer Satisfaction for Cipherion
98.3 per cent customer satisfaction rating
93 per cent would recommend Cipherion to a colleague
Translation quality is overriding decision-making criterion
Happiness means money in Service Management. This webinar material give you real life examples of how our customers have succeeded to use employee experience with their ServiceNow to create business cases through productivity.
Maximizing Customer Retention through Customer Satisfaction Survey systemAnewtech Systems
Customer Survey/Feedback System has emerged as by far the best method of periodically assessing the customer satisfaction. The primary reasons for assessing customer satisfaction are to maximize customer retention, and to gain and build customer loyalty. Survey system is ideal for applications such as hospital, banking and hospitality which allow customers provide immediate feedback about their experience at counter service.
Customer Service Excellence PowerPoint Presentation SlidesSlideTeam
Presenting this set of slides with name - Customer Service Excellence Powerpoint Presentation Slides. We bring to you to the point topic specific slides with apt research and understanding. Putting forth our PPT deck comprises of sixteen slides. Our tailor made Customer Service Excellence Powerpoint Presentation Slides editable presentation deck assists planners to segment and expound the topic with brevity. The advantageous slides on Customer Service Excellence Powerpoint Presentation Slides is braced with multiple charts and graphs, overviews, analysis templates agenda slides etc. to help boost important aspects of your presentation. Highlight all sorts of related usable templates for important considerations. Our deck finds applicability amongst all kinds of professionals, managers, individuals, temporary permanent teams involved in any company organization from any field.
How spark improved service and reduced response times with logicalware final ...Daniel Parker
Adopting a Multichannel Customer Service Strategy
Discover how Utilities supplier Spark Energy:
* Achieved a 90% reduction in new customer on-boarding costs
* Track, manage and provide management reports that comply with Industry Service Level Agreements
By leveraging the latest technology Spark now aggregates and distributes Email messages to their agents saving valuable time, money and resources.
E Mail Business Proposal PowerPoint Presentation SlidesSlideTeam
If your company needs to submit a E Mail Business Proposal PowerPoint Presentation Slides look no further.Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. http://bit.ly/2OHnKck
This complete deck can be used to present to your team. It has PPT slides on various topics highlighting all the core areas of your business needs. This complete deck focuses on Customer Focused Performance Measurement PowerPoint Presentation Slides and has professionally designed templates with suitable visuals and appropriate content. This deck consists of total of thirty two slides. All the slides are completely customizable for your convenience. You can change the colour, text and font size of these templates. You can add or delete the content if needed. Get access to this professionally designed complete presentation by clicking the download button below. http://bit.ly/2w2Djow
Metrics that Wow! How Coremetrics Became the Customer Service Model of SuccessParature, from Microsoft
A customer-centric culture has never been more important to organizations than it is today, and the most successful customer service organizations have realized the criticality of the customer experience, as well as the need to make organizational changes to improve it.
But how do you facilitate an organizational shift? How do you recognize the need for change, develop a plan, determine customer & business impact, and get results? How do you achieve key support metrics such as?
:: Customer satisfaction improved to 90%
:: Agent responsiveness is up to 92%
:: Agent product knowledge grew to 91%
:: Customer loyalty jumped to 93%
This eye-opening webinar helps you to discover how organizations can reduce their cost to provide service while increasing customer satisfaction by investing in technology and implementing internal change.
LoCC Measurable Improvement in Your Development ProcessJoseph Horwedel
Presentation to the League of California Cities Planning Commissioners Institute on Measurable Improvement in Your Development Process in 2009 at Anaheim, CA. The presentation looked at common methods to assess your process, review measurement tools and look at pitfalls based on the experiences in San Jose from outside consultant reviews and on going process improvement efforts.
Customer satisfaction is a critical measure of success for all shared services organizations. “Customer Satisfaction” is the fifth session of a HR Shared Services learning series that ScottMadden is presenting in conjunction with Shared Services and Outsourcing Network (SSON). Part five covers approaches and techniques for measuring satisfaction and we describe key dimensions of satisfaction. The presentation includes trends in customer satisfaction data from ScottMadden’s shared services customer surveys ranging from baseline surveys conducted pre-launch to on-going surveys for mature shared services organizations.
For more information, please visit www.scottmadden.com or http://www.scottmadden.com/insight/499/shared-services-customer-satisfaction.html.
Web Maintenance And Support Proposal PowerPoint Presentation SlidesSlideTeam
If your company needs to submit a Web Maintenance And Support Proposal PowerPoint Presentation Slides look no further.Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response.
E Mail Campaign Proposal PowerPoint Presentation SlidesSlideTeam
If your company needs to submit a E Mail Campaign Proposal PowerPoint Presentation Slides look no further.Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. http://bit.ly/377BdAO
Agency specialized in Customer Experience measurement & management. This document summaries our research capabilities: how we work and what makes us different. Look beyond your current research.
If your company needs to submit a Enterprise Software Proposal Template PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. http://bit.ly/3b5zgac
Similar to Space Database Customer Satisfaction Survey 2009 (20)
Collective 20 was a group curated exhibition of members of Gallery 1313 celebrating the 20 years they had been exhibiting at Gallery 1313. There are over 50 artist members of Gallery 1313 and over 20 exhibited their best works. A variety of art works were on display including sculpture , mixed media, painting & photography.
www.g1313.org
A collection of data driven marketing sites based on the Space Database Tru-Measure API. These examples demonstrate the range of design possibilities available in this framework. Marketing sites can be easily configured to conform to any given brand.
Check out the National Yacht Club Networking site!
The web committee has set up a social networking site for members:
http://nationalyachtclub.ning.com/
All NYC members will be able to set up a home page, post pictures and host a simple blog. The idea is that this can be used to network, to coordinate crew, trips and outings, as well to share stories. Give it a try!
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LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
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The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
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Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
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3. Space Database will focus on improving the quality of services in the areas that customers value the most. Improve the level of consulting services. Improve the level of training and support. Improve accuracy and timeliness. In January 2009 we set several goals. Overview Maintain scores. Develop consultant talent pool. Maintain scores. Provide more personal training. Invest in technologies and processes to further improve accuracy.
4. How did we do? Our overall score was 89% in 2009 (89% in 2008; 86% in 2007) Overall Score 89% Overview
5. Number of negative responses Results for 2009 : The distribution of results was very positive. Overview Number of positive responses
6. Response Charts: How to read the results. 667 Responses were “ Strongly Agree” 60% We have graphed multiple choice responses on horizontal bar charts. 322 Responses were “ Agree” 29% 93 Responses were “ Neutral” 8% 22 Responses were “ Disagree” 2% 22 Responses were “ Strongly Disagree” 0.7% Overview
7. Where we were in 2008 : Last year customer service score was 91%. Service
8. Results for 2009 : Our score has decline slightly to 89% Service … but negative responses have decreased! ‘ Neutral’ scores have increased.
9. I would recommend Space Database because of their great customer service, I rec’d very helpful training over when I first set up my account. Results for 2009 : We got some great compliments. Good services make me recommend Space Database. The service and product is excellent. The service is an important tool in our business, and SD does a great job meeting our needs. Accurate data Space Database listens to their clients’ needs. Great customer service. Great product and service. They provide a necessary service in an organized and efficient manner. They understand the needs of our clients and our business in general A representative sample of online survey comments. Service
10. Being able to attach multiple drawings to a single email. contacting us on new products and giving demonstrations. Searchability on website I think your "help" section could be more user friendly. Instructions are for the most part all pdf. if we could change names of tenants and show if it’s leased or vacant. Could use phone more, communication is always by email, which can go back and forth. allow multiple drawings attached to a single email. We should be able to attach documents to our requests. When you send a email advising that the request has been completed the file should be attached to the email. Results for 2009 : We also received a large number of suggested improvements. Paying closer attention to detail Quicker turnaround time More user-friendly website. Make their own follow ups to see if a client is satisfied with the end product A representative sample of online survey comments. Service
11.
12. Where we were in 2008 : Last year, our online application score was 87%. Applications
13. Results for 2009 : The overall score is slightly higher at 88% There is room for improvement in service delivery. Help documentation needs to be improved. Applications
14.
15. Where we were in 2008 : Last year our building surveys score was 90%. Accuracy
16. Results for 2009 : The overall score has declined slightly to 89% Total numeric scores for confidence in draft and final versions has improved... ...but a few users have reported errors: North Arrows, spelling mistakes, etc... Accuracy We have improved our performance as consultants. There have been some site access issues.
17.
18. Space Database will focus on improving the quality of services in the areas that customers value the most. Improve the level of consulting services. Improve the level of training and support. Improve accuracy and timeliness. Goals for 2010: Our long term objectives remain the same. Specific goals are slightly modified. Goals Maintain scores. Focus on service delivery and turn-around times. Maintain Scores. Develop improved training and help resources. Improve Scores. Invest in technologies and processes to further improve accuracy.