GOALS and OBJECTIVES
Goal * a statement that explains what the
Bank wishes to accomplish; sets
fundamental, long-range direction.
Program Objectives * specific statement that explains
what the units will accomplish in
order to fulfill Bank‘s goals.
Supporting Objectives * a statement that describes what
(Performance Objective) the units need to accomplish in
order to fulfill program objectives
* a statement about what an employee is
expected to achieve during the performance
DO WE HAVE IT?
DO WE WANT IT?
Here is HOW to be SMART!
Specific Objectives must express the action and results required so that
both the staff member and supervisor can see clearly whether or
not the objective has been achieved
Measurable When setting objectives, there must be some way of measuring
and verifying whether the objective has been achieved and to
Although they should provide challenge and development to the
individual, objectives also must be achievable
Relevant The objectives must be relevant to the level at which the
individual is at their career and to the priorities and workload of
their particular area
Timely Objectives need to have clear time frames attached to them.
Although the performance development and review process is
annual, objectives can be set for longer time frames.
The SMART Objective
An objective to be SMART, it must answer
the following questions:
Remember: to develop an objective, start
with an action verb. Then answer the
WHAT, HOW, WHY and WHEN.
Example of a SMART Objective
GOAL: Train Officers to write measurable objectives.
What: Train GFB officers to write measurable objectives
How : by conducting interactive lecture and workshop
Why : in order to increase their ability to assess broad goals
and be able to break them down to related smaller
When: at the end of the session.
Objective Setting Exercise
Focus … the EMPLOYEE
Why have performance
How do I support my staff to
write effective POs?
A mutually understood agreement about what
an employee is expected to achieve during the
performance management cycle. It does not
cover all of the activities he must do. It is direct
link between work the employee does and the
Unit and Company‘s objectives.
AGREED Objectives - Example
Objective #1 : Conducts TNA through interviews
with Group, Branch and Division Heads to
assess their priority developmental needs within
Objective #2 : Reduce training budget cost by
10% thru recycling of resources and materials at
the end of the 1st
It is SMART… and your staff happy and
excited to do the job because maybe he
likes to hone his interviewing, writing
and teaching skills. He likes to be
creative. Yet, he also feels scared
because he is made accountable for it.
He finds his objectives SMARTER
SMARTER vs. DUMBER
Measures and Targets
(How will I know that I’ve gotten there?)
Performance Indicators provide a measure of performance.
They are a means by which a staff member and supervisor
can assess whether the objective has been achieved.
Separate real from perceived change and performance
It often relates to Measures like:
Rate or Quantity
ACTION PLANS answer the question ‘What do I need to
do to achieve this objective?’
Action Planning aids achievement of objectives if they:
Are developed by the employee
Ensure early identification of requirements including
assistance needed from the supervisor, activities
involving others, skill needs, etc
Facilitate monitoring of progress by the staff member
Assist identification of why an objective is not achieved
Most useful if reviewed and revised reqularly.
*Revisions of objectives must only be done if such are
beyond the control of the employee.
PLANNING for DEVELOPMENT
Planning for short-term professional
development to support achievement of
objectives can be guided by the following
What skills, knowledge, behaviors need to be
developed to ensure the staff meets the
What resources are required?
What does the supervisor need to do to
support the achievement of the objectives?
What follow up meetings need to be set?