This document provides guidance on conducting meaningful performance appraisals. It discusses the importance of performance management in supporting employees and organizational success. It outlines reasons for conducting performance appraisals from both the employer and employee perspective. The document provides tips for planning appraisal meetings, filling out forms, setting goals, and having constructive discussions that focus on performance, not personal attributes. Common challenges like bias, lack of preparation, and failing to provide feedback are addressed. The overall message is that performance appraisals are an ongoing process of communication, observation and evaluation to develop employees.
The document discusses several key challenges in international performance management:
1) There are challenges in measuring performance across different subsidiaries and countries due to variations in environments, criteria validity, data uniformity, and cultural adjustments.
2) When appraising expatriates, it is important to consider their organizational role expectations, as well as the expectations of the parent company and host subsidiary, which can conflict.
3) Effective performance appraisal of foreign employees should consider their role beyond just tasks, and look at leadership, interpersonal skills, cultural adaptation, and how they meet the needs of multiple organizations.
Succession planning is a process for identifying and developing internal employees who have the potential to fill key leadership positions when they become vacant. It ensures that employees are recruited or developed to fill each critical role and that the organization can continue operating effectively when individuals in key positions depart. Succession planning is an ongoing process that involves identifying critical positions, analyzing the skills and competencies required for each role, developing succession plans, and monitoring and revising the plans over time. It aims to assess the organization's ability to replace departing staff and identify internal candidates ready to transition seamlessly into new roles.
The document discusses the 9 box model for classifying employees based on their performance and potential. The 9 box model assesses people on two dimensions: demonstrated performance on their current role and their long-term potential. It places employees into 9 categories within a grid based on these dimensions to help identify high potentials, develop employees, and ensure they are placed in roles that suit their skills. Each category is described in terms of the typical employee attributes and recommended actions for development or placement. The overall purpose is to accurately assess individuals to match their development plans to maximize their contribution to the organization.
The document discusses performance management systems (PMS), which provide a structured approach to communicate business strategy, establish performance expectations, facilitate management, and measure and motivate performance. A key part of PMS is setting employee performance expectations, maintaining ongoing performance dialogue, and conducting annual performance appraisals. PMS also includes procedures for addressing underperformance, encouraging development, training managers, and resolving disputes. The goals of PMS are to guide employee efforts, assess individuals, teams, and the organization, and inform decisions around promotions, pay, and training needs.
Business Succession Planning PowerPoint Presentation Slides SlideTeam
This document provides an overview of succession planning for a company. It covers key topics such as identifying critical positions, assessing employee competency and potential, developing succession and career plans, managing ongoing processes, addressing roadblocks, and evaluating succession planning. Various templates and charts are presented, such as an employee assessment grid, succession plan flowchart, and tables for tracking succession planning tasks and backup candidates for key positions. The goal is to help ensure leadership sustainability and continuity within the organization.
Audio available here https://archive.org/details/PracticalBusinessPlanning_542
This is a presentation of my 25 years of experience operating small businesses that won many awards including sharing the top 10 Best Employers Award with Nokia, Cisco and Apple from the Australian Graduate School of Business and the Australian Financial Review.
The document discusses a performance review process that involves regular check-ins between managers and employees to assess performance, provide feedback and coaching, and set goals. It recommends using a "Red Light, Yellow Light, Green Light" strategy to categorize performance as below average, average or top contribution. The process involves reviewing performance data, documenting strengths and areas for improvement, setting SMART objectives, and providing feedback and expectations for improvement.
3 Conversations For Designing a Self-Sustaining Talent Management Process David Lipsky, PhD
This document provides guidance on designing a self-sustaining talent management process. It emphasizes focusing conversations around why an organization exists, what its strategy is, and how it will execute its process. Sample frameworks, templates, and processes are presented to link leadership competencies to organizational goals and ensure a continuous supply of talent through succession planning and development. The goal is to create an integrated, flexible process that leads organizational growth while maintaining excellence.
The document discusses several key challenges in international performance management:
1) There are challenges in measuring performance across different subsidiaries and countries due to variations in environments, criteria validity, data uniformity, and cultural adjustments.
2) When appraising expatriates, it is important to consider their organizational role expectations, as well as the expectations of the parent company and host subsidiary, which can conflict.
3) Effective performance appraisal of foreign employees should consider their role beyond just tasks, and look at leadership, interpersonal skills, cultural adaptation, and how they meet the needs of multiple organizations.
Succession planning is a process for identifying and developing internal employees who have the potential to fill key leadership positions when they become vacant. It ensures that employees are recruited or developed to fill each critical role and that the organization can continue operating effectively when individuals in key positions depart. Succession planning is an ongoing process that involves identifying critical positions, analyzing the skills and competencies required for each role, developing succession plans, and monitoring and revising the plans over time. It aims to assess the organization's ability to replace departing staff and identify internal candidates ready to transition seamlessly into new roles.
The document discusses the 9 box model for classifying employees based on their performance and potential. The 9 box model assesses people on two dimensions: demonstrated performance on their current role and their long-term potential. It places employees into 9 categories within a grid based on these dimensions to help identify high potentials, develop employees, and ensure they are placed in roles that suit their skills. Each category is described in terms of the typical employee attributes and recommended actions for development or placement. The overall purpose is to accurately assess individuals to match their development plans to maximize their contribution to the organization.
The document discusses performance management systems (PMS), which provide a structured approach to communicate business strategy, establish performance expectations, facilitate management, and measure and motivate performance. A key part of PMS is setting employee performance expectations, maintaining ongoing performance dialogue, and conducting annual performance appraisals. PMS also includes procedures for addressing underperformance, encouraging development, training managers, and resolving disputes. The goals of PMS are to guide employee efforts, assess individuals, teams, and the organization, and inform decisions around promotions, pay, and training needs.
Business Succession Planning PowerPoint Presentation Slides SlideTeam
This document provides an overview of succession planning for a company. It covers key topics such as identifying critical positions, assessing employee competency and potential, developing succession and career plans, managing ongoing processes, addressing roadblocks, and evaluating succession planning. Various templates and charts are presented, such as an employee assessment grid, succession plan flowchart, and tables for tracking succession planning tasks and backup candidates for key positions. The goal is to help ensure leadership sustainability and continuity within the organization.
Audio available here https://archive.org/details/PracticalBusinessPlanning_542
This is a presentation of my 25 years of experience operating small businesses that won many awards including sharing the top 10 Best Employers Award with Nokia, Cisco and Apple from the Australian Graduate School of Business and the Australian Financial Review.
The document discusses a performance review process that involves regular check-ins between managers and employees to assess performance, provide feedback and coaching, and set goals. It recommends using a "Red Light, Yellow Light, Green Light" strategy to categorize performance as below average, average or top contribution. The process involves reviewing performance data, documenting strengths and areas for improvement, setting SMART objectives, and providing feedback and expectations for improvement.
3 Conversations For Designing a Self-Sustaining Talent Management Process David Lipsky, PhD
This document provides guidance on designing a self-sustaining talent management process. It emphasizes focusing conversations around why an organization exists, what its strategy is, and how it will execute its process. Sample frameworks, templates, and processes are presented to link leadership competencies to organizational goals and ensure a continuous supply of talent through succession planning and development. The goal is to create an integrated, flexible process that leads organizational growth while maintaining excellence.
A structured process results in high quality management decisions about leadership development, succession, and career planning. The business benefits from better leaders and greater employee motivation which means improved retention of key talent and a lower cost of turnover.
SE Human Development Management helps organizations to motivate employees through highly relevant performance feedback, while aligning the entire workforce with the organization's strategies and priorities. SE HDM provides training programs that address performance and skill gaps for individuals and work teams.Furthermore, SE HDM identifies the key competencies necessary to perform specific activities in different processes across the organization, providing a clear, strategic understanding the workforce potential, strengths and weaknesses.
1. Performance management involves setting work standards, assessing performance through appraisals, and providing feedback to motivate and improve employee performance, while performance appraisal is a specific event.
2. The appraisal process includes defining job standards and goals, observing and measuring performance, documenting performance, and providing feedback through an appraisal interview.
3. There are several methods for appraising performance such as rating scales, critical incidents, management by objectives, with each having advantages and disadvantages. Problems to avoid include unclear standards, biases, and outside influences.
This document provides guidance and tools for HP's annual Talent Review process. The Talent Review identifies internal candidates for succession planning. For FY12, key focuses are developing leaders internally, identifying successors, and securing HP's future through leadership development. The timeline outlines the Talent Review activities from January to December 2012, including Executive Talent Reviews. The calibration toolkit provides guidance for calibration sessions, including reviewing business strategies, using a 9-box grid to evaluate potential and performance, and reviewing organization charts and talent profiles. The goal is to calibrate talent, identify action items, and vet succession plans.
Performance appraisal (PA) is used to evaluate employee performance and potential. It involves both quantitative and qualitative assessments of an employee's job performance over a period of time. PA helps identify employee strengths and weaknesses, set goals, determine training needs, and inform compensation and promotion decisions. Effective PA systems include clear objectives, standardized processes, training for managers, job-related evaluations, documentation, feedback opportunities, and post-appraisal reviews. Traditional methods include graphic rating scales, rankings, and checklists. Modern methods include behavioral anchored rating scales, 360-degree feedback, and management by objectives.
This document provides strategies for creating a high performance work environment. It discusses assessing current talent, identifying opportunities to hire top performers, and interviewing and onboarding new employees based on performance. Key aspects include clearly defining organizational strategy, structure, and staff roles; ranking current employees; attracting and hiring top talent; using behavioral interviews to assess past performance; and implementing a thorough onboarding process. The overall goal is to build a culture that drives top performance regardless of economic conditions.
Performance management aims to achieve organizational goals consistently through regular feedback on both results and behaviors. It can be made more effective by linking individual goals to business plans, focusing on both results and behaviors, providing regular reviews and updates, and training managers to give valid and unbiased feedback. Integrating competencies supports feedback on how work was performed. A phased implementation approach is recommended, starting with the basics of goal-setting and feedback before integrating competencies.
This document outlines the steps in performing a training needs analysis (TNA). It begins by analyzing performance and competency gaps between current and desired states. Critical performance gaps are identified by comparing key performance indicators to industry standards. Competency gaps are determined by comparing tasks to best practices. Needed skills are defined based on job holder goals and competencies. Critical skills that are essential to task completion are distinguished. Jobs are profiled to identify critical skills. Employees' current skills are inventoried and competencies evaluated. The required training is determined to bridge the identified gaps. Benefits of gap analysis include refining needed competencies and helping employees and recruiters. The analysis provides knowledge of skill and attitude gaps and the level of competencies
Career Planning Evaluation PowerPoint Presentation SlidesSlideTeam
Presenting this set of slides with name - Career Planning Evaluation Powerpoint Presentation Slides. Our topic specific Career Planning Evaluation Powerpoint Presentation Slides presentation deck contains twentynine slides to formulate the topic with a sound understanding. This PPT deck is what you can bank upon. With diverse and professional slides at your side, worry the least for a powerpack presentation. A range of editable and ready to use slides with all sorts of relevant charts and graphs, overviews, topics subtopics templates, and analysis templates makes it all the more worth. This deck displays creative and professional looking slides of all sorts. Whether you are a member of an assigned team or a designated official on the look out for impacting slides, it caters to every professional field.
PiR Resourcing is a specialist recruitment firm that provides interim management candidates to the life sciences industry. They offer interim managers for various business needs, such as filling gaps during maternity leave, turnarounds, or mergers and acquisitions. Their interim managers have expertise in areas like medical affairs, regulatory affairs, and commercial roles. PiR Resourcing handles all aspects of the hiring process, from identifying candidates to contract negotiations and ongoing support. They aim to help clients meet strategic objectives by bringing in qualified interim professionals during times of organizational change or need.
Most companies have a process/roundtable during which senior managers makes decisions about end of year compensation and promotions. As a line manager, your role is to make recommendations on behalf of your team members. At the same time, other managers will be doing the same, so being prepared/convincing can make a big difference in the outcomes.
This deck can be used as a worksheet to help prepare for those roundtables.
Alok Bajaj has over 15 years of experience in operations and training roles at various companies including Genpact, Dell, and Sitel. He currently works as an Assistant Manager at Genpact, where he handles a team of 300+ employees and is responsible for training, reporting, process improvements, and stakeholder management. Prior to his current role, he led training programs at Genpact for clients such as Google, Guidewire, and IYogi. He has a strong track record of successfully transitioning businesses and teams, and possesses skills in communications, analytics, and people management.
PiR Resourcing is a specialist recruitment firm that provides interim management candidates to the life sciences industry. They offer interim managers for various business needs like filling gaps, turnarounds, and projects. Their interim managers have medical, regulatory, commercial, and other expertise. PiR handles the entire process of identifying qualified candidates, interviewing, contracting, and supporting both the client and interim manager throughout the assignment. Their interim managers are experienced professionals capable of achieving the client's objectives on a project basis.
Chethan S has over 10 years of experience in operations management, process transition, training and development, and team management in the BPO industry. He is currently the Assistant Manager at Technosoft Corporation India Private Limited, where he supervises a team of 54 members and ensures accuracy, productivity, and client satisfaction. Previously, he held leadership roles at Dell International Services India Limited and TATA Consultancy Services, where he managed teams, client relationships, and process delivery. He holds a B.com degree from BHS College, Bangalore University and is pursuing an MBA from Karnataka State Open University.
The document outlines a performance improvement roadmap with three key stages:
1) Listen and gather information from stakeholders to identify improvement opportunities.
2) Conduct in-depth reviews of processes to benchmark, identify gaps, and develop action plans.
3) Synthesize the information, finalize plans, and implement and monitor the changes.
The first stage involves surveys, interviews, and analysis to understand issues from multiple perspectives. The second stage entails detailed process examinations. The final stage is implementing the plans while continuously measuring progress.
Talent Management Process PowerPoint Presentation SlidesSlideTeam
Talent Management Process PowerPoint Presentation Slides is professionally created for HR personnel to showcase human resource strategy. The concise diagram included in this personnel management PPT theme helps you explain talent management methodology. Illustrate an overview of talent planning and the different phases involved therein by the means of HR management PowerPoint slideshow. Demonstrate the recruitment sources, process, current vacancies talent development plan, and department-wise hiring plan through this workforce planning PPT template. Our employee management PowerPoint theme helps you elucidate talent retention based on performance and talent retention strategies. Using this staff management PPT presentation, you can elaborate on the performance management of the members of your organization. This workforce planning PowerPoint template highlights employee motivational factors and action plan for employee motivation. By downloading our personnel administration PPT slideshow, you can showcase the development of succession and career plan, and employee engagement plan. https://bit.ly/2XcYizT
Rishabh Sood has over 9 years of experience in process management, project coordination, and performance enhancement. He is currently a Process Manager at Tata Consultancy Services, where he leads a team of 72 employees and is responsible for managing inbound/outbound teams and ensuring service level agreements are achieved. Previously, he held roles such as Team Manager at Eli Research India and Team Leader at Globerian India, where he led teams in operations and was recognized for achievements like maintaining high quality standards and reducing errors. He has a Bachelor of Commerce degree from Delhi University.
This document discusses MC Construction, a custom home builder, and its use of a balanced scorecard to evaluate performance. It analyzes MC's financial, customer, internal processes, and learning/growth perspectives. It identifies a need to improve manager training due to inexperienced supervisors. Three options are presented: status quo, employee grooming, or manager training. Based on costs, the recommendation is to train new managers and offer career development training for interested employees.
A structured process results in high quality management decisions about leadership development, succession, and career planning. The business benefits from better leaders and greater employee motivation which means improved retention of key talent and a lower cost of turnover.
SE Human Development Management helps organizations to motivate employees through highly relevant performance feedback, while aligning the entire workforce with the organization's strategies and priorities. SE HDM provides training programs that address performance and skill gaps for individuals and work teams.Furthermore, SE HDM identifies the key competencies necessary to perform specific activities in different processes across the organization, providing a clear, strategic understanding the workforce potential, strengths and weaknesses.
1. Performance management involves setting work standards, assessing performance through appraisals, and providing feedback to motivate and improve employee performance, while performance appraisal is a specific event.
2. The appraisal process includes defining job standards and goals, observing and measuring performance, documenting performance, and providing feedback through an appraisal interview.
3. There are several methods for appraising performance such as rating scales, critical incidents, management by objectives, with each having advantages and disadvantages. Problems to avoid include unclear standards, biases, and outside influences.
This document provides guidance and tools for HP's annual Talent Review process. The Talent Review identifies internal candidates for succession planning. For FY12, key focuses are developing leaders internally, identifying successors, and securing HP's future through leadership development. The timeline outlines the Talent Review activities from January to December 2012, including Executive Talent Reviews. The calibration toolkit provides guidance for calibration sessions, including reviewing business strategies, using a 9-box grid to evaluate potential and performance, and reviewing organization charts and talent profiles. The goal is to calibrate talent, identify action items, and vet succession plans.
Performance appraisal (PA) is used to evaluate employee performance and potential. It involves both quantitative and qualitative assessments of an employee's job performance over a period of time. PA helps identify employee strengths and weaknesses, set goals, determine training needs, and inform compensation and promotion decisions. Effective PA systems include clear objectives, standardized processes, training for managers, job-related evaluations, documentation, feedback opportunities, and post-appraisal reviews. Traditional methods include graphic rating scales, rankings, and checklists. Modern methods include behavioral anchored rating scales, 360-degree feedback, and management by objectives.
This document provides strategies for creating a high performance work environment. It discusses assessing current talent, identifying opportunities to hire top performers, and interviewing and onboarding new employees based on performance. Key aspects include clearly defining organizational strategy, structure, and staff roles; ranking current employees; attracting and hiring top talent; using behavioral interviews to assess past performance; and implementing a thorough onboarding process. The overall goal is to build a culture that drives top performance regardless of economic conditions.
Performance management aims to achieve organizational goals consistently through regular feedback on both results and behaviors. It can be made more effective by linking individual goals to business plans, focusing on both results and behaviors, providing regular reviews and updates, and training managers to give valid and unbiased feedback. Integrating competencies supports feedback on how work was performed. A phased implementation approach is recommended, starting with the basics of goal-setting and feedback before integrating competencies.
This document outlines the steps in performing a training needs analysis (TNA). It begins by analyzing performance and competency gaps between current and desired states. Critical performance gaps are identified by comparing key performance indicators to industry standards. Competency gaps are determined by comparing tasks to best practices. Needed skills are defined based on job holder goals and competencies. Critical skills that are essential to task completion are distinguished. Jobs are profiled to identify critical skills. Employees' current skills are inventoried and competencies evaluated. The required training is determined to bridge the identified gaps. Benefits of gap analysis include refining needed competencies and helping employees and recruiters. The analysis provides knowledge of skill and attitude gaps and the level of competencies
Career Planning Evaluation PowerPoint Presentation SlidesSlideTeam
Presenting this set of slides with name - Career Planning Evaluation Powerpoint Presentation Slides. Our topic specific Career Planning Evaluation Powerpoint Presentation Slides presentation deck contains twentynine slides to formulate the topic with a sound understanding. This PPT deck is what you can bank upon. With diverse and professional slides at your side, worry the least for a powerpack presentation. A range of editable and ready to use slides with all sorts of relevant charts and graphs, overviews, topics subtopics templates, and analysis templates makes it all the more worth. This deck displays creative and professional looking slides of all sorts. Whether you are a member of an assigned team or a designated official on the look out for impacting slides, it caters to every professional field.
PiR Resourcing is a specialist recruitment firm that provides interim management candidates to the life sciences industry. They offer interim managers for various business needs, such as filling gaps during maternity leave, turnarounds, or mergers and acquisitions. Their interim managers have expertise in areas like medical affairs, regulatory affairs, and commercial roles. PiR Resourcing handles all aspects of the hiring process, from identifying candidates to contract negotiations and ongoing support. They aim to help clients meet strategic objectives by bringing in qualified interim professionals during times of organizational change or need.
Most companies have a process/roundtable during which senior managers makes decisions about end of year compensation and promotions. As a line manager, your role is to make recommendations on behalf of your team members. At the same time, other managers will be doing the same, so being prepared/convincing can make a big difference in the outcomes.
This deck can be used as a worksheet to help prepare for those roundtables.
Alok Bajaj has over 15 years of experience in operations and training roles at various companies including Genpact, Dell, and Sitel. He currently works as an Assistant Manager at Genpact, where he handles a team of 300+ employees and is responsible for training, reporting, process improvements, and stakeholder management. Prior to his current role, he led training programs at Genpact for clients such as Google, Guidewire, and IYogi. He has a strong track record of successfully transitioning businesses and teams, and possesses skills in communications, analytics, and people management.
PiR Resourcing is a specialist recruitment firm that provides interim management candidates to the life sciences industry. They offer interim managers for various business needs like filling gaps, turnarounds, and projects. Their interim managers have medical, regulatory, commercial, and other expertise. PiR handles the entire process of identifying qualified candidates, interviewing, contracting, and supporting both the client and interim manager throughout the assignment. Their interim managers are experienced professionals capable of achieving the client's objectives on a project basis.
Chethan S has over 10 years of experience in operations management, process transition, training and development, and team management in the BPO industry. He is currently the Assistant Manager at Technosoft Corporation India Private Limited, where he supervises a team of 54 members and ensures accuracy, productivity, and client satisfaction. Previously, he held leadership roles at Dell International Services India Limited and TATA Consultancy Services, where he managed teams, client relationships, and process delivery. He holds a B.com degree from BHS College, Bangalore University and is pursuing an MBA from Karnataka State Open University.
The document outlines a performance improvement roadmap with three key stages:
1) Listen and gather information from stakeholders to identify improvement opportunities.
2) Conduct in-depth reviews of processes to benchmark, identify gaps, and develop action plans.
3) Synthesize the information, finalize plans, and implement and monitor the changes.
The first stage involves surveys, interviews, and analysis to understand issues from multiple perspectives. The second stage entails detailed process examinations. The final stage is implementing the plans while continuously measuring progress.
Talent Management Process PowerPoint Presentation SlidesSlideTeam
Talent Management Process PowerPoint Presentation Slides is professionally created for HR personnel to showcase human resource strategy. The concise diagram included in this personnel management PPT theme helps you explain talent management methodology. Illustrate an overview of talent planning and the different phases involved therein by the means of HR management PowerPoint slideshow. Demonstrate the recruitment sources, process, current vacancies talent development plan, and department-wise hiring plan through this workforce planning PPT template. Our employee management PowerPoint theme helps you elucidate talent retention based on performance and talent retention strategies. Using this staff management PPT presentation, you can elaborate on the performance management of the members of your organization. This workforce planning PowerPoint template highlights employee motivational factors and action plan for employee motivation. By downloading our personnel administration PPT slideshow, you can showcase the development of succession and career plan, and employee engagement plan. https://bit.ly/2XcYizT
Rishabh Sood has over 9 years of experience in process management, project coordination, and performance enhancement. He is currently a Process Manager at Tata Consultancy Services, where he leads a team of 72 employees and is responsible for managing inbound/outbound teams and ensuring service level agreements are achieved. Previously, he held roles such as Team Manager at Eli Research India and Team Leader at Globerian India, where he led teams in operations and was recognized for achievements like maintaining high quality standards and reducing errors. He has a Bachelor of Commerce degree from Delhi University.
This document discusses MC Construction, a custom home builder, and its use of a balanced scorecard to evaluate performance. It analyzes MC's financial, customer, internal processes, and learning/growth perspectives. It identifies a need to improve manager training due to inexperienced supervisors. Three options are presented: status quo, employee grooming, or manager training. Based on costs, the recommendation is to train new managers and offer career development training for interested employees.
Manufacturing production supervisor performance appraisalrachelward152
Manufacturing production supervisor job description,Manufacturing production supervisor goals & objectives,Manufacturing production supervisor KPIs & KRAs,Manufacturing production supervisor self appraisal
The sample material covers the followings topics.
Introduction
Overview of performance appraisal
Necessity of Performance Appraisal
Pitfalls of Performance Appraisal System
Practice of Self-evaluation
Traditional Methods of Performance Appraisal
Modern Methods of Performance Appraisal
Factors affecting performance appraisal
Responsibility of the Appraiser
Get complete details on: http://www.vskills.in/certification/Human-Resources/Certified-Performance-Appraisal-Manager
Technical support executive perfomance appraisal 2tonychoper5404
This document provides information about performance evaluation methods for a technical support executive. It discusses 12 different methods: management by objectives, critical incident method, behaviorally anchored rating scales, behavioral observation scales, 360 degree appraisal, and checklist and weighted checklist method. For each method, it provides a definition and overview, as well as advantages and disadvantages in some cases. The goal is to help evaluate a technical support executive's performance using structured techniques.
This document provides information and resources for evaluating the job performance of a clinical documentation improvement specialist. It includes a sample performance evaluation form spanning 8 pages with sections to rate performance factors, document employee strengths and areas for improvement, review goals, and obtain signatures. It also lists the top 12 methods for performance appraisal, such as management by objectives, critical incident method, behaviorally anchored rating scales, and 360 degree feedback. The document aims to provide useful templates and guidance for formally reviewing a clinical documentation improvement specialist's work.
This document provides information and resources for evaluating the job performance of a clinical documentation improvement specialist. It includes a sample performance evaluation form spanning 8 pages with sections to rate performance factors, document employee strengths and areas for improvement, review goals, and obtain signatures. It also lists the top 12 methods for performance appraisal, such as management by objectives, critical incident method, behaviorally anchored rating scales, and 360-degree feedback. The document aims to provide useful templates and guidance for formally assessing a clinical documentation improvement specialist's work.
International business consultant performance appraisalandrenalombard
International business consultant job description,International business consultant goals & objectives,International business consultant KPIs & KRAs,International business consultant self appraisal
Manufacturing production assistant perfomance appraisal 2tonychoper3904
This document provides information on performance evaluation methods for manufacturing production assistants. It discusses 12 different methods: management by objectives, critical incident method, behaviorally anchored rating scales, behavioral observation scales, 360 degree appraisal, and checklist and weighted checklist method. For each method, it provides a definition and overview, as well as advantages and disadvantages. The document aims to outline effective approaches for evaluating job performance and developing employees.
The document provides information on various performance appraisal methods that can be used to evaluate a manufacturing operations manager. It discusses 12 different methods including management by objectives, critical incident method, behaviorally anchored rating scales, behavioral observation scales, 360 degree appraisal, and checklist and weighted checklist method. For each method, it provides a definition, overview of the process, examples of how they are used, and potential advantages and disadvantages. The document serves as a useful reference for selecting and understanding different approaches to evaluating a manufacturing operations manager's job performance.
Application support engineer perfomance appraisal 2tonychoper0904
This document provides information and resources for evaluating the job performance of an application support engineer. It includes a sample performance evaluation form spanning multiple pages with sections for reviewing performance factors, employee strengths and accomplishments, performance areas needing improvement, and developing a plan for improved performance. Rating scales are provided to evaluate performance areas such as administration, knowledge, communication, and decision-making. The document also lists the top 12 methods for conducting performance appraisals, such as management by objectives, critical incident method, and 360-degree feedback. Resources on useful performance appraisal phrases and key performance indicators are referenced.
This document provides materials for evaluating the job performance of a software quality assurance engineer, including:
1) Links to free eBooks and resources on performance appraisals, including sample forms, phrases, and methods.
2) A sample job performance evaluation form for a software quality assurance engineer, covering areas like administration, communication, decision-making, customer service, and safety.
3) Examples of performance review phrases for a software quality assurance engineer, focused on attributes like attitude, creativity, and decision-making.
Business development administrator performance appraisalcodyvictor5
Business development administrator job description,Business development administrator goals & objectives,Business development administrator KPIs & KRAs,Business development administrator self appraisal
It support engineer performance appraisalbobalex231
This document contains information about performance evaluation methods and forms for IT support engineers. It includes 4 pages of a sample performance evaluation form covering areas like administration, knowledge, communication, teamwork, and customer service. Ratings are on a scale of outstanding to unsatisfactory. The document also provides examples of performance review phrases for various skills and traits. Finally, it discusses the top 12 methods for performance appraisal, including management by objectives, critical incident, behaviorally anchored rating scales, and 360 degree feedback. The goal is to provide managers with resources to properly evaluate IT support engineer performance.
Technical support engineer performance appraisalalexanderhill006
This document contains information about performance evaluation forms and methods for evaluating technical support engineers. It includes a sample performance evaluation form with sections for reviewing job performance factors, employee strengths and accomplishments, performance areas needing improvement, and signatures. It also provides examples of performance review phrases for evaluating various skills and examples of the top 12 methods for performance appraisal, such as management by objectives, critical incident method, behaviorally anchored rating scales, and 360 degree feedback. The document aims to provide useful resources for conducting thorough performance evaluations of technical support engineers.
Field support engineer perfomance appraisal 2tonychoper5204
This document provides information and resources for evaluating the job performance of a field support engineer, including:
1. A 4-page job performance evaluation form with rating scales for evaluating an engineer on factors like administration, knowledge, communication, and more.
2. Examples of performance review phrases for attributes like attitude, creativity, decision-making, interpersonal skills, and problem-solving.
3. An overview of the top 12 methods for performance evaluation, such as management by objectives, critical incident method, behaviorally anchored rating scales, and 360-degree feedback.
Training and development specialist perfomance appraisal 2tonychoper1704
This document contains information about performance evaluation methods for training and development specialists, including examples of performance review phrases. It discusses 12 common performance appraisal methods: management by objectives, critical incident method, behaviorally anchored rating scales, behavioral observation scales, 360 degree appraisal, and checklist and weighted checklist method. For each method, it provides details on how the method works and its advantages or disadvantages. It also includes sections with examples of positive and negative phrases that can be used in performance reviews to evaluate areas like attitude, creativity, decision making, interpersonal skills, problem solving, and teamwork.
Customer support engineer perfomance appraisal 2tonychoper2804
This document contains information about performance evaluation forms and methods for customer support engineers. It includes a sample performance evaluation form with sections for reviewing performance factors, employee strengths and accomplishments, performance areas needing improvement, and signatures. It also provides examples of performance review phrases for various factors like attitude, problem solving, and teamwork. Finally, it lists and describes 12 common methods for performance appraisal, such as management by objectives, critical incident method, and 360 degree feedback. The document aims to provide useful resources for conducting thorough performance evaluations of customer support engineers.
1. facilitated by:facilitated by:
Dindy RobinsonDindy Robinson
Director ofDirector of
Compensation/HRISCompensation/HRIS
Texas Christian UniversityTexas Christian University
d.robinson@tcu.edud.robinson@tcu.edu
Performance Management:
Focus on Performance
Appraisals
2. A pat on the back is only a few
vertebrae removed from a kick in
the pants, but is miles ahead in
results.
V. Wilcox
22
3. Course ObjectivesCourse Objectives
After completing this workshop, the learner will be
able to:
Conduct meaningful performance
appraisal discussions
Be prepared for some common
challenges of the appraisal process
Set effective goals with employees
33
4. Your ExperienceYour Experience
Think about yourThink about your
past performancepast performance
reviews:reviews:
What thoughts come toWhat thoughts come to
mind?mind?
What went right, whatWhat went right, what
went wrong?went wrong?
http://http://
youtu.be/JV4NPpbAyNgyoutu.be/JV4NPpbAyNg44
5. An iterative process of goal-setting, communication,An iterative process of goal-setting, communication,
observation and evaluation to support, retain and developobservation and evaluation to support, retain and develop
exceptional employees for organizational success.exceptional employees for organizational success.
Performance ManagementPerformance Management
CommunicateCommunicate
ObserveObserveEvaluateEvaluate
Set GoalsSet Goals
6. Why ManageWhy Manage
Performance?Performance?
Curb or redirect non-productiveCurb or redirect non-productive activitiesactivities
Encourage and reward behaviors aligned withEncourage and reward behaviors aligned with
organizational mission and goalsorganizational mission and goals
To reach organizational mission andTo reach organizational mission and
goalsgoals
66
7. Reasons for PerformanceReasons for Performance
AppraisalsAppraisals
Benefits to Employers:Benefits to Employers:
Helps to improve employee relations andHelps to improve employee relations and
productivityproductivity
Serves as an effective retention toolServes as an effective retention tool
Provides a paper trail for addressingProvides a paper trail for addressing
performance or disciplinary problemsperformance or disciplinary problems
Demonstrates organization’s commitment toDemonstrates organization’s commitment to
employee successemployee success
Provides valuable feedback for managersProvides valuable feedback for managers
77
8. Reasons for PerformanceReasons for Performance
AppraisalsAppraisals
Benefits to Employees:Benefits to Employees:
Provides a chance for employees to askProvides a chance for employees to ask
questions and tell you their sense of whatquestions and tell you their sense of what
they’ve accomplishedthey’ve accomplished
Lets employee know his/her strengths andLets employee know his/her strengths and
areas that need improvementareas that need improvement
Allows employees to take responsibility forAllows employees to take responsibility for
their performancetheir performance
Lets employees know what’s expected ofLets employees know what’s expected of
them; creates mutual understand of job dutiesthem; creates mutual understand of job duties
88
9. What do EmployeesWhat do Employees
Expect?Expect?
http://http://youtu.be/FjBQc2bCFk8youtu.be/FjBQc2bCFk8
99
10. What do EmployeesWhat do Employees
Deserve?Deserve?
Clear expectationsClear expectations
Positive/constructivePositive/constructive
feedback on a regular basisfeedback on a regular basis
Involvement in goal settingInvolvement in goal setting
Be treated fairly andBe treated fairly and
consistentlyconsistently
Sharing of information andSharing of information and
resourcesresources
Job/career enrichmentJob/career enrichment
opportunitiesopportunities
1010
11. Planning for the ProcessPlanning for the Process
Review employee’sReview employee’s
job descriptionjob description
Understand theUnderstand the
performanceperformance
measurement systemmeasurement system
Review notes andReview notes and
documentation fromdocumentation from
the yearthe year
Understand employeeUnderstand employee
expectationsexpectations
1111
12. Planning for the ProcessPlanning for the Process
If you are just nowIf you are just now
starting on thestarting on the
process, you are TOOprocess, you are TOO
LATE!LATE!
PerformancePerformance
Management is anManagement is an
ongoing process!!ongoing process!!
1212
13. The Top RatingThe Top Rating
Clearly considered to beClearly considered to be exceptionalexceptional
performers.performers.
Consistently exceed the communicatedConsistently exceed the communicated
expectations of the job function,expectations of the job function,
responsibility or goal.responsibility or goal.
Demonstrate unique understanding ofDemonstrate unique understanding of
work beyond assigned area ofwork beyond assigned area of
responsibility.responsibility.
Identify needs and provide unique,Identify needs and provide unique,
innovative and workable solutions toinnovative and workable solutions to
problems. problems. 1313
14. The Middle RatingsThe Middle Ratings
These employees are “on track” andThese employees are “on track” and
fully achieve expectations.fully achieve expectations.
Independently and competently performIndependently and competently perform
all aspects of the job function,all aspects of the job function,
responsibility, or goal.responsibility, or goal.
Performance consistently meets thePerformance consistently meets the
requirements, standards, or objectivesrequirements, standards, or objectives
of the job.of the job.
OccasionallyOccasionally exceedsexceeds requirements.requirements.
Recognizes, participates in, andRecognizes, participates in, and
adjusts to changing situations and workadjusts to changing situations and work
assignments.assignments. 1414
15. The Developmental RatingThe Developmental Rating
Generally meet expectations requiredGenerally meet expectations required
for the position.for the position.
Competently performCompetently perform mostmost aspects ofaspects of
the job function, responsibility orthe job function, responsibility or
goal.goal.
May require improvement in one orMay require improvement in one or
two areas of consistent weakness.two areas of consistent weakness.
Employee requires coaching in aEmployee requires coaching in a
weak area or may need additionalweak area or may need additional
resources or training to meetresources or training to meet
expectations.expectations. 1515
16. The Bottom RatingThe Bottom Rating
Employees with this rating fail toEmployees with this rating fail to
satisfactorily perform most aspects of thesatisfactorily perform most aspects of the
position (or function).position (or function).
Performance levels arePerformance levels are belowbelow establishedestablished
requirements for the job.requirements for the job.
Employee requires close guidance andEmployee requires close guidance and
direction in order to perform routine jobdirection in order to perform routine job
duties.duties.
Performance may impede the work ofPerformance may impede the work of
others and the unit.others and the unit.
1616
17. Scheduling the MeetingScheduling the Meeting
NoticeNotice
LocationLocation
Self-evaluationSelf-evaluation
Appropriate formAppropriate form
CommentsComments
DocumentationDocumentation
1717
18. Filling out the FormFilling out the Form
Review notesReview notes
Behaviors vs. valueBehaviors vs. value
judgmentsjudgments
Align categories onAlign categories on
form with employee’sform with employee’s
job responsibilitiesjob responsibilities
Optional categoriesOptional categories
Set goalsSet goals
1818
20. Goals and MetricsGoals and Metrics
A goal is a statement of results that are to be achieved.A goal is a statement of results that are to be achieved.
Goals describe:Goals describe:
Conditions that will exist when the desired outcome has beenConditions that will exist when the desired outcome has been
accomplishedaccomplished
A time frame during which the outcome is to be completedA time frame during which the outcome is to be completed
Resources the organization is willing to commit to achieve theResources the organization is willing to commit to achieve the
desired result.desired result.
Ex: “To increase the flow of invoices through the AccountingEx: “To increase the flow of invoices through the Accounting
Department to a minimum of 150 per day by October 1. TheDepartment to a minimum of 150 per day by October 1. The
total cost increase to accomplish this should not exceed $550.”total cost increase to accomplish this should not exceed $550.”
2020
21. Goals and MetricsGoals and Metrics
A metric is an ongoing performanceA metric is an ongoing performance
criteria that must be met time and timecriteria that must be met time and time
again.again.
Refer to such things as attendance, breakage,Refer to such things as attendance, breakage,
manufacturing tolerances, production rates, safetymanufacturing tolerances, production rates, safety
standards, dollar amounts.standards, dollar amounts.
Most effective when established with the participationMost effective when established with the participation
of those who must meet them.of those who must meet them.
Ex: The departmental filing backlog should notEx: The departmental filing backlog should not
exceed one week. Any record requested should beexceed one week. Any record requested should be
available within five minutes of the request.available within five minutes of the request. 2121
22. Goal /Metric/NeitherGoal /Metric/Neither
Breakage in the kitchen should be kept to a minimum.Breakage in the kitchen should be kept to a minimum.
To eliminate maintenance coding errors for existingTo eliminate maintenance coding errors for existing
computer programs by October 1, at a cost not tocomputer programs by October 1, at a cost not to
exceed 40 work hours.exceed 40 work hours.
Reduce the cost of ongoing operations by January 1.Reduce the cost of ongoing operations by January 1.
Telephones are to be answered quickly and messagesTelephones are to be answered quickly and messages
taken when necessary.taken when necessary.
To reduce burner maintenance expense by 15% beforeTo reduce burner maintenance expense by 15% before
November 15, at a one time cost not to exceed $10,000.November 15, at a one time cost not to exceed $10,000.
2222
23. Goal /Metric/NeitherGoal /Metric/Neither
To increase sales of men’s watches by 10% before JuneTo increase sales of men’s watches by 10% before June
1, with no increase in expense.1, with no increase in expense.
Reduce lost time because of accidents appreciably byReduce lost time because of accidents appreciably by
year end.year end.
Errors in recording class enrollment will not exceed 2%Errors in recording class enrollment will not exceed 2%
of the total monthly enrollment.of the total monthly enrollment.
Telephones should be answered after no more than 2Telephones should be answered after no more than 2
rings. Telephone manners are expected to follow thatrings. Telephone manners are expected to follow that
described in the company handbook. Messages shoulddescribed in the company handbook. Messages should
include date, time of call, relevant names and numbers,include date, time of call, relevant names and numbers,
and the nature of the call.and the nature of the call.
2323
25. Performance AppraisalPerformance Appraisal
PracticePractice Review PerformanceReview Performance
Appraisal for items that are:Appraisal for items that are:
Under-ratedUnder-rated
Over-ratedOver-rated
Poorly statedPoorly stated
Refer to employeeRefer to employee
backgroundbackground
Rewrite PerformanceRewrite Performance
Appraisal using toolsAppraisal using tools
reviewed todayreviewed today
2525
26. Conduct the MeetingConduct the Meeting
Control the environmentControl the environment
State the purpose of theState the purpose of the
discussiondiscussion
Discuss employee’s selfDiscuss employee’s self
reviewreview
Let employee talkLet employee talk
Be aware of all threeBe aware of all three
parts of the messagesparts of the messages
you send:you send:
WordsWords
ToneTone
Body LanguageBody Language
http://youtu.be/09bp__http://youtu.be/09bp__
4Muh84Muh8
2626
27. Conduct the MeetingConduct the Meeting
Give specific examples of strengths and areasGive specific examples of strengths and areas
for improvementfor improvement
Ask open-ended questionsAsk open-ended questions
Be calm and objective; don’t blame or attackBe calm and objective; don’t blame or attack
Focus on the performance, not the personFocus on the performance, not the person
ListenListen
Set specific goals and timelines; action planSet specific goals and timelines; action plan
2727
29. Common ProblemsCommon Problems
Failure to prepare for the interviewFailure to prepare for the interview
Failure to listen (80-20 ratio)Failure to listen (80-20 ratio)
Failure to maintain objectivityFailure to maintain objectivity
Failure to provide feedback—positive and/orFailure to provide feedback—positive and/or
correctivecorrective
Failure to follow-upFailure to follow-up
Failure to document performance – both good andFailure to document performance – both good and
badbad
2929
30. Common ProblemsCommon Problems
Misusing the performance evaluation process toMisusing the performance evaluation process to
address a disciplinary problemaddress a disciplinary problem
Element of surpriseElement of surprise
Relying on impressions/rumors, rather than factsRelying on impressions/rumors, rather than facts
Inconsistent application of performance evaluationInconsistent application of performance evaluation
criteriacriteria
Interpersonal issuesInterpersonal issues
Holding employees responsible forHolding employees responsible for
events/problems beyond their controlevents/problems beyond their control
3030
31. Discussing UnsatisfactoryDiscussing Unsatisfactory
PerformancePerformance
I want to warn you that this will not be what you are usedI want to warn you that this will not be what you are used
to.to.
I notice on your self appraisal you have given yourself aI notice on your self appraisal you have given yourself a
top rating for quality. Are you aware of your error ratetop rating for quality. Are you aware of your error rate
versus the departmental average?versus the departmental average?
We seem to be running about two weeks behindWe seem to be running about two weeks behind
schedule; can you tell me why and what we can do toschedule; can you tell me why and what we can do to
catch up?catch up?
Fifty percent of your staff resigned in the last quarter. ToFifty percent of your staff resigned in the last quarter. To
what do you attribute that?what do you attribute that?
Are you aware of the standards for quality we expect onAre you aware of the standards for quality we expect on
this item?this item? 3131
32. Discussing UnsatisfactoryDiscussing Unsatisfactory
PerformancePerformance
Can you explain what caused this?Can you explain what caused this?
What do you suggest we do to get thisWhat do you suggest we do to get this
done on time in the future?done on time in the future?
What possibilities do you see for resolvingWhat possibilities do you see for resolving
this?this?
3232
33. Avoid Discriminatory BehaviorAvoid Discriminatory Behavior
Avoid favoritismAvoid favoritism
Base the appraisal on job-related criteriaBase the appraisal on job-related criteria
Base judgments on factual data instead of generalBase judgments on factual data instead of general
impressionsimpressions
Give all employees a clear understanding of theirGive all employees a clear understanding of their
performance standardsperformance standards
Maintain good, accurate documentationMaintain good, accurate documentation
Be consistentBe consistent
3333
34. Things to RememberThings to Remember
Don’t make hasty judgments.Don’t make hasty judgments.
Be aware of nonverbals – yours and theBe aware of nonverbals – yours and the
employee’semployee’s
Don’t be afraid of silenceDon’t be afraid of silence
Don’t interrupt when the employee isDon’t interrupt when the employee is
speakingspeaking
Use “I” statementsUse “I” statements
Say what you meanSay what you mean
3434
35. Positive FeedbackPositive Feedback
Behavior:Behavior: What aspects of theWhat aspects of the
employee’s behavior do you findemployee’s behavior do you find
valuable?valuable?
Effect:Effect: What positive effect does theWhat positive effect does the
performance have?performance have?
Thank You:Thank You: Where can you findWhere can you find
opportunities to use this expression more?opportunities to use this expression more?
Source: Donna Berry, Charles Cadwell, and Joe Fehrmann. 50 Activities for
Coaching/Mentoring.
3535
36. Negative (Corrective) FeedbackNegative (Corrective) Feedback
BehaviorBehavior:: state the specific behavior that isstate the specific behavior that is
unacceptableunacceptable
Effect:Effect: Explain why the behavior isExplain why the behavior is
unacceptableunacceptable
Expectation:Expectation: Tell the employee what youTell the employee what you
expect to happen to change the behaviorexpect to happen to change the behavior
Result:Result: Let the employee know what willLet the employee know what will
happen if the behavior continues orhappen if the behavior continues or
changeschanges
Source: Charles Cadwell. The Human Touch Performance Appraisal. 3636
37. The Defensive/Hostile EmployeeThe Defensive/Hostile Employee
Don’t object to the employee’s reactionDon’t object to the employee’s reaction
and become defensiveand become defensive
Use restatement to reflect his/her negativeUse restatement to reflect his/her negative
commentscomments
Never accept abuse from an employeeNever accept abuse from an employee
under any conditionsunder any conditions
Postpone the interviewPostpone the interview
Have the employee prepare a writtenHave the employee prepare a written
summary of his/her complaintssummary of his/her complaints
3737
38. Follow-upFollow-up
Provide frequent communication andProvide frequent communication and
feedback (positive and corrective)feedback (positive and corrective)
Maintain written records (positive andMaintain written records (positive and
negative)negative)
Respond promptly to requests for helpRespond promptly to requests for help
Conduct interim reviewsConduct interim reviews
Review goals/action plans and timelinesReview goals/action plans and timelines
Evaluate your own performance and itsEvaluate your own performance and its
effect on your employeeseffect on your employees
3838
39. SummarySummary
Prepare for the appraisal discussionPrepare for the appraisal discussion
Discuss employee’s dreams, goalsDiscuss employee’s dreams, goals
Set mutual goals; put them in writingSet mutual goals; put them in writing
Give positive and corrective feedbackGive positive and corrective feedback
Use up-to-date job descriptionsUse up-to-date job descriptions
Evaluate your performanceEvaluate your performance
Involve the employee in the discussionInvolve the employee in the discussion
Be open, candid and specificBe open, candid and specific
Evaluate performance—not personalityEvaluate performance—not personality
Sincerely care about your employeesSincerely care about your employees
3939
40. It is literally true that you canIt is literally true that you can
succeed best and quickest bysucceed best and quickest by
helping others to succeed–helping others to succeed–
Napoleon HillNapoleon Hill
4040
Editor's Notes
What are specific questions you want to have answered?
William
Honestly, employees don’t expect MUCH!
Because this is an extreme category, there is a natural tendency to avoid it. You’ve got to overcome this because it is often appropriate and the failure to use it will penalize a deserving candidate.
5-6 rating does not imply perfection or an error-free performance. It recognizes consistently good performance resulting in a superior work product.
In determining if a 5-6 rating is appropriate, ask yourself, “Is there any way the candidate could have answered the questions better?” If the answer is “no”, then a 5-6 rating is probably appropriate. If you can think of something that the participant could have done, then ask yourself another question, “Given the circumstances, would those other answers show an improvement in this candidate’s ability?” If the answer is “No”, then a 5-6 is probably an appropriate rating. If the answer is “yes” then 5-6 is probably not appropriate.
Just as there is a tendency to avoid the 5-6 rating, there is also a tendency to avoid the 0, or 1-2 rating. However, there are circumstances when a participant’s performance, or lack thereof, requires a weak rating.
It is unfair to the other candidates not to use the lower ratings when they are deserved.
Meeting with Colby’s parents
Fill out during year– keep a file for each employee.
In May of 1961, John F. Kennedy pledged that America would land a man on the moon “before the decade is out.”
It was a brave and bold objective, perhaps one of the greatest of all time. Just making the statement, however, did not lead to its achievement. Now the thing is, when he said that, people thought he was crazy. The task seemed overwhelming. He wasn’t just trying to get from Point A to Point B—he was trying to get from Point A to Point Z! Putting a man on the moon required immense amounts of intelligence, research, planning, money, people, risk, and commitment, amongst other things. The most important step, though, was not Neil Armstrong’s. It was JFK’s setting of the OBJECTIVE.
Important/Relevant– counting employees
What are your GOALS for coming to this training today?
How will you tell whether or not today’s training has been successful for you? What will be your metric?
Stereotypes—Assessors tend to form idealized conceptions of what they think is a good or bad worker. These stereotypes are formed on the basis of the assessor’s background and experience. They may not necessarily reflect the needs of the job.
Projection—assessors tend to identify with persons who are similar to themselves in appearance, culture, education, lifestyle. When assessors see themselves, or fail to see themselves, in the persons they are interviewing, predictions of job performance may unknowingly be influenced by irrelevant factors. For instance, if I am an assessor who projects, then overweight, middle-aged, short brunettes will have a definite advantage with me and tall thin blondes need not apply.
Prejudgment: Comments made by other persons and first impressions upon meeting job candidates prior to the interview itself may unduly affect the ratings. Research on the appraisal process has found that managers typically base their appraisals on their first interactions with the employee and then spend the remainder of the time searching for info to justify that decision. Base your ratings on what you observe or can verify during the assessment period
Over-reaction to negative information—negative information uncovered during the course of the interview carries at least twice the impact of equivalent positive info on the evaluation of candidates.
Halo effects—when an assessor rates a candidate very good or very bad on one factor, this rating may “spread its halo” or provide a generalized influence on other, totally independent factors. An assessor may think that leadership is the most important dimension. If a candidate rates high on leadership, then the assessor will give that candidate a boost in all the other rating areas, whereas if a candidate rates low on dimension, the assessor will lower all the other ratings. However, for this assessment, each dimension stands alone. Wait till the Consensus session to bring it all together.
Contrast effects—The quality of candidates already interviewed may produce a spurious influence on the ratings of candidates who follow. For example, an average candidate who follows two outstanding candidates may be rated “below average” while that same average candidate would be above average if he or she followed two unsatisfactory candidates.
Role play when everything goes the way it should. Have a couple of people volunteer to give me positive feedback.
Another ideal role play– appraiser gives me bad review and I take it well.
Then some negative ones– I deliver the bad news to an employee and they respond negatively.
Avoid making judgments. How could you be so stupid?
Supportive, not authoritarian.
Dogmatic: We will resolve this now.