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Beyond 2.0: Evolving to the Next Level of Amazing Library Service

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Cliff Landis
Cliff Landis

My presentation for the Your Library Your Community 2010 conference .

EducationSportsTechnology
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Beyond "2.0“ Evolving to the Next Level of Amazing Library Service Cliff Landis, Web Services Librarian Georgia State University http://clifflandis.net/
http://www.flickr.com/photos/19553693@N00/273269366/
http://www.flickr.com/photos/90646759@N00/1149873101 It’s not enough to just create an account.
http://www.flickr.com/photos/37912374670@N01/2460452288 It’s not enough to shove your bad services into a new place.
What were you thinking? http://www.flickr.com/photos/80039525@N00/538900892
Why do you use emerging technologies in your library? •Because everyone else is doing it •Outreach •Service
Why do you use emerging technologies in your library?
http://www.flickr.com/photos/74128681@N00/2349370490 The librarian approaches to new ideas…
The Planning Approach Takes too long; jump through hoops; eventual success or failure
The Committee Approach Exploit the “What If” weakness and DESTROY!!!http://www.flickr.com/photos/49503180328@N01/2299526206
The Evolving Library Try, assess, reflect… Try, assess, reflect… Repeat ad victorium
Action Steps www.flickr.com/photos/30352125@N00/616638903
Try Yoda was wrong… www.flickr.com/photos/45082883@N00/223839049
Be fast www.flickr.com/photos/96586445@N00/89773667
Be human http://www.flickr.com/photos/35034353562@N01/1390012980
Don’t over-plan www.flickr.com/photos/66615882@N00/2208227079
Assess Do you like me? Yes No Maybe
www.flickr.com/photos/14516334@N00/286709039 You can’t measure progress without measuring
Write assessment into your plans http://www.perpetualkid.com/index.asp?PageAction=VIEWPROD&ProdID=2534
Get user feedback (and use it) http://www.flickr.com/photos/17671297@N00/1781605101
Write a 3-Minute Plan
Reflect www.flickr.com/photos/80829337@N00/225225979
http://www.flickr.com/photos/79359251@N00/2593538987 BE WILLING TO FAIL. Not every idea can succeed.
Think back to your most amazing user experience… What made it special? http://www.flickr.com/photos/34427466731@N01/2144933705
KEEPING UP WITH CHANGE http://www.flickr.com/photos/71038389@N00/2337307518
http://www.educause.edu/Resources/ECARStudyofUndergraduateStuden/217333
FINAL THOUGHTS www.flickr.com/photos/29647247@N00/111851351
Be willing to do the work http://www.flickr.com/photos/44124404848@N01/992938851
Evolution will take care of the bad ideas. http://www.flickr.com/photos/35034347820@N01/172257764
Create a Culture of Innovation Create a culture of innovationwww.flickr.com/photos/21745851@N00/389396046
http://www.flickr.com/photos/39039882@N00/22778226

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The Last Leaf, a short story by O. Henry
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Beyond 2.0: Evolving to the Next Level of Amazing Library Service

Editor's Notes

  1. Technology is a tool, not a service that is provided to library customers. In this session, you will learn where library technology is headed next and how to successfully use it to reach out to your community. Learn how to reinforce and strengthen your library’s service with the healthy use of technology and discover how to keep an eye out for the next big thing that your users will be asking for.
  2. Write assessment into your goals