Starting a Text Reference Service
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This document provides an overview of starting a text reference service. It discusses various technology options for implementing a text reference service like LibraryH3lp and Text A Librarian. It also covers other text reference services, staffing and training, implementation tips, assessing the program, and marketing the program. Citations are provided at the end related to text messaging usage and perceptions of comprehension.
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Denis is a dynamic and results-driven Chief Information Officer (CIO) with a distinguished career spanning information systems analysis and technical project management. With a proven track record of spearheading the design and delivery of cutting-edge Information Management solutions, he has consistently elevated business operations, streamlined reporting functions, and maximized process efficiency.
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Date: May 29, 2024
Tags: Information Security, ISO/IEC 27001, ISO/IEC 42001, Artificial Intelligence, GDPR
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Training: ISO/IEC 27001 Information Security Management System - EN | PECB
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Editor's Notes
- Among adult cell phone users, 72 percent of them now send and receive text messages, up from 65 percent in September 2009, and 58 percent in December 2007, according to "Cell Phones and American Adults," a report from the Pew Research Center's Internet & American Life Project. “ Among all teenagers age 12-17, 54% contact their friends by text message daily, making it their most preferred communication method. One in three teens sends over 100 text messages per day, or over 3,000 per month. Data from “Teens, Cell Phones, and Texting” from the Pew Research Center’s Internet and American Life Project. ECAR reports that social network sites and text messaging are replacing what was once seen as “the definitive mode of teenage online communication: instant messaging.” http://net.educause.edu/ir/library/pdf/EKF/EKF0906.pdf More and more vendors are building in SMS-based tools.
- Jeff: source on naïve entity/incremental theories / how to communicate and train staff with an implicit theory of “I’m just not good with technology” more effectively is listed in Citations (Miele)