Problems are at the heart of any feature development, yet are usually defined after the fact. This workshop walks through how to define problems so you can find the right solutions.
A short presentation on how to launch an advertising campaign that fails gracefully. This presentation provides examples when one piece fails, the core functionality remains.
Thank you so much for taking the time to view my slide show today. I am sure you will see the skills and experience that I bring with me, and I hope to hear from you soon.
A short presentation on how to launch an advertising campaign that fails gracefully. This presentation provides examples when one piece fails, the core functionality remains.
Thank you so much for taking the time to view my slide show today. I am sure you will see the skills and experience that I bring with me, and I hope to hear from you soon.
Ain’t Nobody Got Time For That: 5 Things You Need to Stop Doing in Your LibraryEmily Clasper
ALA Midwinter 2014 Ignite Session
Don't have the time to try something new at your library? I hear ya. So why not find some things you can STOP doing? Remove some of these time drains and suddenly you can add activities that will really make a difference!
Unchaining the Analysts - making BDUF Scrum friendly by Amber HaleyBosnia Agile
Project managers, product owners and most people who are NOT developers struggle with defining a heavily technical solution... And business analysts of the traditional nature have this technical nous, but struggle to make the transition to using agile frameworks because of the lingering hangover of BDUF/BRUF. Simply adding a BA to your team will likely create more problems than solutions without re-engineering the need to know all the facts into something that fits "just enough and Just in time".
But it doesn't have to be this way.
In this case study based presentation I explore exact the exact methods we used to upskill a Business analyst or requirements engineer, and massage their skillset into a key role that can insure that quality, detail rich stories go into any agile process, while bridging the communication gap and bringing a wealth of "Big Picture" thinking to the bite sized chunks of Scrum development.
Making UX and Agile work is tough. Making both of them work at the enterprise level is even harder, This presentation outlines an approach to how we integrated UX into an Agile development process at the enterprise level, what worked and what didn't.
4 Simple Steps to Profits through a Painless Pricing FrameworkMichael Nelson
Pricing can often feel like an arcane art rife with phrases such as; value pricing, pricing equilibrium, cost plus pricing, etc. If we get it wrong, our business suffers. The WRAP Pricing Framework gives small business owners the ability to simplify pricing and maximize both their profit and the value provided to their customers. Get a free copy of the framework here: http://thecogentcoach.com/wrap-pricing-framework
Customer Development for Technology FoundersAllan Caeg
Yes, you and your team can build a great SaaS app at home. Such a beautiful expression of design and engineering.
Then reality sets in. No matter how great the idea or how cool the technology, the product doesn’t result to sales.
That’s the story of many technology entrepreneurs. After months of hard work and spending thousands of dollars, the masterpiece doesn’t get a reasonable amount of traction.
More on http://www.northbound.io/outside-building-customer-development/
This is what I have talked in the 1st KMS Manager Meetup last weekend. I hope whoever pursuing management career path would find it useful and applicable to be more successful at work.
Ain’t Nobody Got Time For That: 5 Things You Need to Stop Doing in Your LibraryEmily Clasper
ALA Midwinter 2014 Ignite Session
Don't have the time to try something new at your library? I hear ya. So why not find some things you can STOP doing? Remove some of these time drains and suddenly you can add activities that will really make a difference!
Unchaining the Analysts - making BDUF Scrum friendly by Amber HaleyBosnia Agile
Project managers, product owners and most people who are NOT developers struggle with defining a heavily technical solution... And business analysts of the traditional nature have this technical nous, but struggle to make the transition to using agile frameworks because of the lingering hangover of BDUF/BRUF. Simply adding a BA to your team will likely create more problems than solutions without re-engineering the need to know all the facts into something that fits "just enough and Just in time".
But it doesn't have to be this way.
In this case study based presentation I explore exact the exact methods we used to upskill a Business analyst or requirements engineer, and massage their skillset into a key role that can insure that quality, detail rich stories go into any agile process, while bridging the communication gap and bringing a wealth of "Big Picture" thinking to the bite sized chunks of Scrum development.
Making UX and Agile work is tough. Making both of them work at the enterprise level is even harder, This presentation outlines an approach to how we integrated UX into an Agile development process at the enterprise level, what worked and what didn't.
4 Simple Steps to Profits through a Painless Pricing FrameworkMichael Nelson
Pricing can often feel like an arcane art rife with phrases such as; value pricing, pricing equilibrium, cost plus pricing, etc. If we get it wrong, our business suffers. The WRAP Pricing Framework gives small business owners the ability to simplify pricing and maximize both their profit and the value provided to their customers. Get a free copy of the framework here: http://thecogentcoach.com/wrap-pricing-framework
Customer Development for Technology FoundersAllan Caeg
Yes, you and your team can build a great SaaS app at home. Such a beautiful expression of design and engineering.
Then reality sets in. No matter how great the idea or how cool the technology, the product doesn’t result to sales.
That’s the story of many technology entrepreneurs. After months of hard work and spending thousands of dollars, the masterpiece doesn’t get a reasonable amount of traction.
More on http://www.northbound.io/outside-building-customer-development/
This is what I have talked in the 1st KMS Manager Meetup last weekend. I hope whoever pursuing management career path would find it useful and applicable to be more successful at work.
Remote Regions: Building the Conceptual Framework by Laurie Prange (Prange-Ma...Laurie Prange
While the concepts of urban and rural are useful when examining many issues, these definitions do not neatly fit the reality of Canada and Nordic countries. This concept has already been used to better examine in issues in Australia, where the same unique qualities of remoteness required an alternative concept to the urban/rural divide. This presentation summarizes the process within my dissertation to build the conceptual framework for Remote Regions. Then, places it within the place-branding literature.
Opening Keynote: Wisconsin Association of Academic Librarians (WAAL) Conference 2016
April 20, 2016
Abstract: Wisconsin is a state well-known for its commitment to progress; libraries are well-known for their commitment to service, excellence and preservation. How can holistic design thinking give us new, or renewed, avenues for progress and excellence in the service of our communities? This keynote will discuss how we can make use of this design approach to move our libraries forward.
As a Small Business owner, you have taken the first step and decided that WordPress is the engine for your online business. But customizing your business website can be difficult – especially if you don’t know which are the right plugins to use to maximum effect. This presentation will help you find what types of plugins to use for which type of business, and how to customize them.
Heather Wilde is a Coach, Speaker and author of Fundamentals of Evernote as well as the CTO of ROCeteer.
Resume writing is part art and part science. Not too little information, and not too much. But more importantly, it is the most important first step to making a positive impression to hopefully help you land an interview and create a discussion about your background.
The presentation was delivered March 21, 2018, at Humber College School of Applied Technology.
It's that time of year you put your interview skills into high gear. Here's a keynote presentation I delivered in 2018. "How to Master Your Interviews".
cleaning up after a messy website migration: how to start fresh when you can'...Anne Haines
Presented at Confab Higher Ed, New Orleans, 11/5/2015.
CMS migrations, reorgs, changed administrative priorities, and other events can leave your governance and content out of control. We’ll use the IU Libraries’ 8000-page site migration and ongoing post-migration cleanup as a case study to talk about ways to dig out of holes you may have fallen – or even jumped headlong - into. You might make different choices next time, but you still have to deal with the aftermath of this time. The old cliché warns against “closing the barn door after the horse has bolted,” but with luck and perseverance, you can have a tidier barn and happier horses!
In this session you will learn about:
Breaking your website governance free of the organizational chart without frightening the HR office
Moving from a highly distributed content creation free-for-all to a more centralized governance model without making people feel like you took away their candy
Writing a new scope or mission statement for an existing website and dealing with content that no longer fits the revised mission
Book Formatting: Quality Control Checks for DesignersConfidence Ago
This presentation was made to help designers who work in publishing houses or format books for printing ensure quality.
Quality control is vital to every industry. This is why every department in a company need create a method they use in ensuring quality. This, perhaps, will not only improve the quality of products and bring errors to the barest minimum, but take it to a near perfect finish.
It is beyond a moot point that a good book will somewhat be judged by its cover, but the content of the book remains king. No matter how beautiful the cover, if the quality of writing or presentation is off, that will be a reason for readers not to come back to the book or recommend it.
So, this presentation points designers to some important things that may be missed by an editor that they could eventually discover and call the attention of the editor.
Hello everyone! I am thrilled to present my latest portfolio on LinkedIn, marking the culmination of my architectural journey thus far. Over the span of five years, I've been fortunate to acquire a wealth of knowledge under the guidance of esteemed professors and industry mentors. From rigorous academic pursuits to practical engagements, each experience has contributed to my growth and refinement as an architecture student. This portfolio not only showcases my projects but also underscores my attention to detail and to innovative architecture as a profession.
Between Filth and Fortune- Urban Cattle Foraging Realities by Devi S Nair, An...Mansi Shah
This study examines cattle rearing in urban and rural settings, focusing on milk production and consumption. By exploring a case in Ahmedabad, it highlights the challenges and processes in dairy farming across different environments, emphasising the need for sustainable practices and the essential role of milk in daily consumption.
Unleash Your Inner Demon with the "Let's Summon Demons" T-Shirt. Calling all fans of dark humor and edgy fashion! The "Let's Summon Demons" t-shirt is a unique way to express yourself and turn heads.
https://dribbble.com/shots/24253051-Let-s-Summon-Demons-Shirt
7 Alternatives to Bullet Points in PowerPointAlvis Oh
So you tried all the ways to beautify your bullet points on your pitch deck but it just got way uglier. These points are supposed to be memorable and leave a lasting impression on your audience. With these tips, you'll no longer have to spend so much time thinking how you should present your pointers.
2. About Me
• Sr. Director Interaction Design
and Research, Active Network
• PhD in Information Science
• Close to 25 years in enterprise
software, 15 in UX
• Authored Agile UX Storytelling
cc: Fefa Guerra - https://www.flickr.com/photos/73573770@N04
3. About Active Network
• 1,500+ employees (part of Global
Payments with 10,000+ employees)
• 20+ products spanning consumer to
back office software
• Millions of users daily
• 12 interaction designers and
researchers (we’re hiring!)
cc: Fefa Guerra - https://www.flickr.com/photos/73573770@N04
6. To think outside the box, first you
have to understand and define "the
box"
cc: netzanette - https://www.flickr.com/photos/67212136@N00
7. Problem Definition
1. Understand and define the
persona, journeys, and workflows.
2. Understand and define the
desired actions, results, and
details.
3. Define the box.
cc: thekellyscope - https://www.flickr.com/photos/38799907@N07
8. Who Has a Problem?
cc: katerha - https://www.flickr.com/photos/8489692@N03
9. Where to Look
• Market segments
• Current users
• Current customers
• Employees/Bosses of users
cc: katieb50 - https://www.flickr.com/photos/10233916@N03
10. What is their Journey?
cc: marfis75 - https://www.flickr.com/photos/45409431@N00
11. Where to Look
• Support tickets
• Reviews
• Observations
• Adjacencies
• Feature requests (caveat)
• Training videos
• Industry publications
cc: katieb50 - https://www.flickr.com/photos/10233916@N03
12. A Word about Biases
cc: Wi2_Photography - https://www.flickr.com/photos/41027404@N07
13. Watch Out For:
• Anchoring/Recency Effect
• Observer-Expectancy
Effect/Wording Bias
• Confirmation Bias
• Social Desirability Bias
• Clustering Illusion/Illusory
Correlation
cc: Michael Mroczek - https://unsplash.com/@michaelmroczek?utm_source=haikudeck&utm_medium=referral&utm_campaign=api-credit
14. Let's Try It!
cc: Christian Haugen - https://www.flickr.com/photos/34073237@N04
15. Experience Sharing
1. List everything relevant you know about
your assigned user group - general
demographics, education, environment,
income, etc.
2. List what you want to find out about
regarding experience sharing for your users
and potential sources of information
3. Include expertise in the experience sharing,
but NOT IN A SPECIFIC PRODUCT.
cc: Leonrw - https://www.flickr.com/photos/28435348@N04
16. Defining Workflows
1. For your user group, describe a workflow
for experience sharing.
2. Describe an experience sharing workflow
that takes too long.
3. Describe how a different products
support/do not support their experience
sharing.
4. Describe what the number one thing they
want to accomplish is.
5. DO NOT CREATE A SOLUTION.
cc: Ian Ruotsala - https://www.flickr.com/photos/46813052@N00
17. Map Your Journey
• Think about how your workflows
connect (or don't)
• Create a map that shows a typical
day or week or segment for your
user in their experience sharing.
• Include before and after.
cc: marfis75 - https://www.flickr.com/photos/45409431@N00
18. What are the Parts of a Problem?
cc: Takashi(aes256) - https://www.flickr.com/photos/46151146@N04
19. Problems Are NOT Complaints
cc: MTSOfan - https://www.flickr.com/photos/8628862@N05
20. Aspects of a Problem
• Action/Barriers/Results
• Context
• Motivation/Interest
• Measure/Definition of Success
• Severity/Impact
• Variables/Constants
cc: jah~ - https://www.flickr.com/photos/23019891@N00
21. Action/Barrier/Results
• What action is the actor trying to do?
• What gets in the way of them doing
this?
• What do they want as a result of this
action?
• DO NOT MENTION THE PRODUCT
cc: JD Hancock - https://www.flickr.com/photos/83346641@N00
22. Context
• When does this happen?
• Where does this happen?
• What is going on when this
happens?
• What happens before/after this?
cc: ccPixs.com - https://www.flickr.com/photos/86530412@N02
23. Motivation/Interest
• Why does the actor want to do
this?
• Why?
• Why?
• Why?
• Why?
cc: burrows.nichole28 - https://www.flickr.com/photos/130132803@N07
24. Measurement of Success
• How will they know that they were
successful?
• How do they measure that today?
• What action do they take based on
that success?
• Is there more than one kind of
success? List them.
cc: johnwiechecki - https://www.flickr.com/photos/97706295@N00
25. Severity/Impact
• What happens if they are NOT
successful? What is the cost?
• What happens if they are
successful? What is the profit?
cc: Walter-Wilhelm - https://www.flickr.com/photos/38939582@N04
26. Variables/Constants
• What changes? How much
does it change?
• What stays the same?
cc: SomeDriftwood - https://www.flickr.com/photos/94058312@N00
27. Let's Try It
cc: Antoine Lang-Cavelier - https://www.flickr.com/photos/41432243@N03
28. Problem Aspects
1. Write down each aspect on a
different sticky note
2. Stick them to your journey
map. Where do they fit?
cc: Joey Day - https://www.flickr.com/photos/76967796@N00
29. Assemble the Data
STILL NO SOLUTIONS!!
cc: Dave Dugdale - https://www.flickr.com/photos/37387065@N05
30. When CONTEXT, ACTOR
wants/needs to ACTION for
RESULT/SUCCESS because of
MOTIVATION but cannot because
of BARRIER which causes
IMPACT/SEVERITY.
CONSTANTS remain steady.
VARIABLES change DELTA.
cc: Poe Tatum - https://www.flickr.com/photos/8064937@N05
32. Using Your Cards
• Follow the template to assemble one
or more problem statements
• Move the cards around - what makes
sense? Where are the holes?
• List further research to be done.
cc: Horia Varlan - https://www.flickr.com/photos/10361931@N06
33. Give It Life
cc: twm1340 - https://www.flickr.com/photos/89093669@N00
34. Tell Us Your Story!
cc: Daniel McCullough - https://unsplash.com/@d_mccullough?utm_source=haikudeck&utm_medium=referral&utm_campaign=api-credit
36. A Few Resources on Critical Thinking
• Critical Thinking for UX Designers
http://www.slideshare.net/stephenpa/critical-thinking-forux-
designers-workshop
• Become a Better Designer Through Critical
Thinkinghttp://www.vanseodesign.com/web-design/critical-
thinking/
• A Plea for More Critical Thinking in Design, Please
http://www.fastcompany.com/1327667/plea-more-critical-
thinking-design-please
• CriticalThinking.Net http://www.criticalthinking.net/index.html
37. A Few Resources on Problem Definition
• Rosenhead, J. (1996) What's the problem? An introduction to
problem structuring methods Interfaces 26 (6), 117-131
• Portigal, S. (2016) Doorbells, Danger, and Dead Batteries: User
Research War Stories. Rosenfeld Media.
• Quesenbery, W. and Brooks, K. (2010) Storytelling for User
Experience. Brooklyn, NY: Rosefeld Media, LLC
• Hackos, J. and Redish, J. (1998) User and Task Analysis for Interface
Design. New York, NY: John Wiley & Sons, Inc.
• Spool, J. (2014, Oct 01) Promise, Vision, Scenario and User. [Blog
post] Retrieved from
http://www.uie.com/articles/promise_vision_scenario/
• Inchauste, F. (2010, Jan 29) Better UX with Story Telling. Smashing
Magazine. Retrieved from
http://www.smashingmagazine.com/2010/01/29/better-user-
experience-using-storytelling-part-one/