1. LinkedIn Profile
Summary
I have 15 years of experience within the retail industry as an administrator and customer service
provider.Myexcellentteamworkandadministrative skillsenablesmoothdaytoday operationsand
management of merchandise. My outstanding communication and social media skills facilitate
robustvendorand customerrelationship,resolutionof customerissuesandsuperiorqualityservice.
I am a hardworkingdedicatedprofessionalwitha strong work ethic. I am goal oriented team player
and firmlybelieve that collaborative work facilitates excellence in service. I have experience as an
office manager which enabled skills of correspondence and human resource management.
Experience
Customer Service Rep Nov 2011 – To Date
GrubHub.com, Chicago, IL
Respond to calls and carry out online chats with customer with regard to their food delivery. Track
orders and facilitate fast delivery to customers. Manage and resolve delivery related problems.
Provide superior customer service to diners and restaurants.
Monitor the social media pages to track customer feedback. Consult with restaurants to improve
delivery,customerservice andmenuitems. Expertise displayed in monitoring and leveraging social
media platform to enhance service.
Proficiency demonstrated in administrative skills of managing and coordinating customer service;
and commended for excellent quality customer service with consistent high level of customer
satisfaction.
Security Guard Feb – Nov 2011
Securitas
Patrol premisestopreventanddetectsignsof intrusionandensure security of doors, windows, and
gates. Respondtoalarmsand investigate disturbances. Notifypolice or fire departments in cases of
emergency. Developed experience in managing security and ensuring staff and visitors’ safety.
Monitor and authorize entrance and departure of employees, visitors, and other people. Operate
detecting devices to screen individuals and prevent passage of prohibited articles into restri cted
areas. Warn personsof rule infractionsorviolations,andapprehendorevictviolatorsfrompremises
as required. Proficiency demonstrated in dealing with people breaking rules.
Answer telephone calls to take messages and provide information during non-business hours or
whenswitchboardisclosed. Write reportsof dailyactivities and irregularities such as equipment or
property damage or unusual occurrences. Expertise in writing reports for diverse issues.

2. Stock Team Member Oct 2010 – Jan 2011
Target
Deal with incoming stock deliveries during the night by assisting in unloading trucks. Transport
merchandise to the sales floors after sorting and ensuring that sufficient quantity has been
delivered. Mark and price tag merchandise appropriately before it is sent to the sales floor.
Manage accurate stockinventoryandensure thatanyexcessmaterials are placed in storage rooms.
Cleananddust itemsandshelvesandstockshelvesbybringingitemsforward. Gathershoppingcarts
and basketsandensure thattheyare ingoodworkingorder.Reportany damagestoshelves,cartsor
baskets to the supervisor.
Comply with company rules and protocols governing top product placement activities. Skilled at
inventory and stock replacement to ensure accurate price tagging and eye catching displays.
Guest Services Agent Oct 2006 – Oct 2008
Hotel Sax, Chicago, IL
Greet guests and check them in and out. Provide information about the area to the guests and
responded to queries. Efficiently manage guest issues and communicate needs to proper
department. Expertise displayed in dealing with difficult guests and managing complaints
professionally.
Operate switchboardphonesand serve as contact point between guests and hotel departments as
well asoutside callersandthe hotel. Effective team work and communication skills demonstrated.
Expertise in administrative skills was consistently displayed.
Ensure cleanliness and health and safety of the area. Provide quality customer service.
Multimedia Supervisor 2004 – 2006
Borders Books & Music, Chicago, IL
Administerthe dailyschedule of multimediasellers. Manage weeklymerchandising of new releases
and monthly merchandising of multimedia product.
Merchandising Supervisor 2002 – 2004
Borders Books & Music, Chicago, IL
Procure and organize the monthlymerchandisingforstore.Undertake productmanagement of new
releases; effective maintenance of merchandise; and created attractive window display.
Office Supervisor 2001 – 2002
Borders Books & Music, Chicago, IL
Managed employees’ timecard punches and monthly budget of hours worked. Maintained and
updatedemployee informationintodatabase. Prepare the weekly report of store performances for
management.
Inventory Process TeamMember
2000
Borders Books & Music, Chicago, IL

3. Effectively processed customers’ special orders and undertook monthly inventory of the special
orders. Organized and procured all corporate orders products.
Tip – populate yourcontact listwithcolleaguesfromvariousjobsand then ask for recommendation
(which is basically a reference from them)
Languages
English
Skills
Leadership
Team work
Organisation
Administration
Resource management
Workload prioritization
Product procurement
Product information
Merchandise display
Inventory and stock taking
Vendor relationship
Customer relationship
Conflict resolution
Critical thinking
Problem solving
Social Media
Communication skills
Interpersonal skills
Customer service
Attention to detail
Motivated
Tip – You can add more from the list in the resume.
Education
MicrosoftOffice 2014
Harold Washington College, Chicago, IL
Bachelor Degree in Broadcasting 1994 – 1997
Columbia College, Chicago, IL
Additional Information
Interests
Knitting
Volunteering in Soup Kitchen