1. Jennifer Tucci
44 Putnam Avenue ∙ Tarrytown, NY 10591 ∙ 914-332-7266 ∙ jnltucci@verizon.net
Objective: A career opportunity to provide dedicated customer service and support in a disability
insurance or benefits environment.
Summary of Skills:
 Skilled in organizing, planning and multi-tasking
 Skilled working with people who are facing loss of income, illness and death
 Accomplished with computers/programs and networks
 Adept interpersonal skills from years of working with people in office environments
 Accomplished with interpreting contracts and policies
 Successful communicator with claimants and employers regarding payments and procedures
 Adept mediator and negotiator to meet necessary fund raising goals
Experience
The STANDARD INSURANCE COMPANY of NEW YORK White Plains, NY
Disability Benefits Examiner 2008-2009
Sr. Disability Benefits Examiner 2009 – 2012
Associate Disability Benefits Examiner 2012 – 2013
Absence Coordinator II 2013 – 2014
Disability Benefits Specialist 2014 - Present
 Investigate, secure and analyze information pertaining to claimants’ medical condition,
occupational demands, insured status and other policy provisions
 Make and communicate disability decision and issue correct benefits for new and continuing
claims.
 Develop and execute claim and disability management strategies for each claim to appropriately
contain claim liability and provide responsive and caring customer service.
 Respond accurately and appropriately to claim and account inquiries from claimants,
policyholders, sales offices and other interested parties
 Approve clam decisions, claim management strategies, system data, payments and rollover
actions recommended by less-seasoned staff.
 Managed disability claims for several special accounts
 Trained team members and other departments on claim adjudication and investigative
techniques
 Participated in sales presentations to educate sales personnel and employers on claim practices
and procedures
 Mentored, coached and managed complex issues for new employees
 Managed internal audits and performance reviews
 Worked on compliance and regulatory compliance
 Managed workload of “special” employers
 Managed FMLA and STD claims for “special” employers with Performance Guarantees
DR. PETER J. ZEGARELLI, DDS Tarrytown, NY
Receptionist/Accounts Receivable 2005 - 2008
 Responsible for maintaining schedule and appropriate time allotment for appointments
 Responsible for electronically submitting insurance claims and predeterminations
 Responsible for inputting procedures and daily back-up of computer system

2.  Responsible for monthly billing and daily payments
 Responsible for upkeep and daily maintenance of 500+ charts
 Set up of operatory
CIGNA GROUP INSURANCE Tarrytown, NY
Senior Case Manager 2000 - 2003
 Short Term Disability Department – Managed disability claims for several special accounts
 Trained team members and other departments on claim adjudication and investigative
techniques
 Participated in sales presentations to educate sales personnel and employers on claim practices
and procedures
 Mentored, coached and managed complex issues
 Managed internal audits and performance reviews
 Managed workload of “special” employers
UNUM/PROVIDENT Tarrytown, NY
STD/LTD Case Manager 1990-2000
 Managed disability claims for several special accounts
 Trained team members and other departments on claim adjudication and investigative
techniques
 Participated in sales presentations to educate sales personnel and employers on claim practices
and procedures
 Mentored, coached and managed complex issues
 Managed workload of “special” employers
 Investigated, secure and analyze information pertaining to claimant’s medical and occupation
demands
 Develop and execute a claim and disability management strategy for each claim to manage
liability
 Provide responsive and caring customer service
 Ensure company reserve by identifying all applicable claim office and maintaining system
accuracy of same.
Education
MERCY COLLEGE Dobbs Ferry, NY
B.S. in Business Management May 1991
Accomplishments
Transfiguration School Parent Guild Tarrytown, NY
President June 2004 - 2005