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Chapter 16 MOTIVATING EMPLOYEES © 2003 Pearson Education Canada Inc. 16.1
LEARNING OBJECTIVES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],16.2
LEARNING OBJECTIVES (continued) ,[object Object],[object Object],[object Object],[object Object],[object Object],16.3
WHAT IS MOTIVATION? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],16.4
THE MOTIVATION PROCESS (Exhibit 16.1) 16.5 © 2003 Pearson Education Canada Inc. Unsatisfied Need Satisfied Need Search Behavior Drives Tension Reduction of Tension
EARLY THEORIES OF MOTIVATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],16.6
MASLOW’S HIERARCHY OF NEEDS (Exhibit 16.2) © 2003 Pearson Education Canada Inc. 16.7 Physiological Safety Social Esteem Self- Actualization
EARLY THEORIES OF MOTIVATION (continued) ,[object Object],[object Object],[object Object],[object Object],[object Object],16.8
EARLY THEORIES OF MOTIVATION (continued) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],16.9
HERZBERG’S MOTIVATION-HYGIENE THEORY (Exhibit 16.3) 16.10
CONTRASTING VIEWS OF SATISFACTION-DISSATISFACTION (Exhibit 16.4) Satisfaction   No Satisfaction   No Dissatisfaction  Dissatisfaction Motivators Hygienes Satisfaction  Dissatisfaction Herzberg’s View Traditional View 16.11 © 2003 Pearson Education Canada Inc.
CONTEMPORARY THEORIES OF MOTIVATION ,[object Object],[object Object],[object Object],[object Object],[object Object],16.12
CONTEMPORARY THEORIES OF MOTIVATION (continued) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],16.13
CONTEMPORARY THEORIES OF MOTIVATION (continued) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],16.14
GOAL-SETTING THEORY (Exhibit 16.5) 16.15
CONTEMPORARY THEORIES OF MOTIVATION (continued) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],16.16
CONTEMPORARY THEORIES OF MOTIVATION (continued) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],16.17
CONTEMPORARY THEORIES OF MOTIVATION (continued) ,[object Object],[object Object],[object Object],[object Object],16.18
CONTEMPORARY THEORIES OF MOTIVATION (continued) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],16.19
CONTEMPORARY THEORIES OF MOTIVATION (continued) ,[object Object],[object Object],[object Object],[object Object],[object Object],16.20
JOB CHARACTERISTICS MODEL(Exhibit 16.6) Core Job Dimensions Skill Variety Task Identity Task Significance Autonomy Feedback Experienced meaningfulness of the work Experienced responsibility for outcomes of work Knowledge of the actual results of the work  Critical Psychological States High Internal Work Motivation High-Quality Work Performance High Satisfaction with the Work Low Absenteeism and Turnover Personal and Work Outcomes © 2003 Pearson Education Canada Inc. 16.21 Strength of Employee Growth Need
GUIDELINES FOR JOB REDESIGN (Exhibit 16.7) Core Job Dimensions Suggested Actions Opening Feedback Channels Combining Tasks  Task Identity  Skill Variety  Forming Natural  Work Units Task Significance Load Vertically  Autonomy  Forming Natural  Work Units Feedback  © 2003 Pearson Education Canada Inc. 16.22
CONTEMPORARY THEORIES OF MOTIVATION (continued) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],16.23
EQUITY THEORY (Exhibit 16.8) 16.24
CONTEMPORARY THEORIES OF MOTIVATION (continued) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],16.25
CONTEMPORARY THEORIES OF MOTIVATION (continued) ,[object Object],[object Object],[object Object],[object Object],[object Object],16.26
SIMPLIFIED EXPECTANCY MODEL (Exhibit 16.9) © 2003 Pearson Education Canada Inc. 16.27 Individual Effort Individual Performance A Organizational Rewards B Individual Goals C A = Effort-performance linkage B = Performance-reward linkage C = Attractiveness
CONTEMPORARY THEORIES OF MOTIVATION (continued) ,[object Object],[object Object],[object Object],[object Object],[object Object],16.28
INTEGRATING CONTEMPORARY THEORIES OF MOTIVATION (Exhibit 16.10) 16.29
CURRENT ISSUES IN MOTIVATION ,[object Object],[object Object],[object Object],[object Object],[object Object],16.30
CURRENT ISSUES IN MOTIVATION (continued) ,[object Object],[object Object],[object Object],[object Object],16.31
CURRENT ISSUES IN MOTIVATION (continued) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],16.32
CURRENT ISSUES IN MOTIVATION (continued) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],16.33
CURRENT ISSUES IN MOTIVATION (continued) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],16.34
FROM THEORY TO PRACTICE © 2003 Pearson Education Canada Inc. 16.35 Recognize  individual differences Ensure that goals are perceived as attainable Check the system for equity Individualize rewards Link rewards to performance Suggestions for Motivating Employees Use goals Don’t ignore money Match people to jobs

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Chapter 16 Motivating Employees

  • 1. Chapter 16 MOTIVATING EMPLOYEES © 2003 Pearson Education Canada Inc. 16.1
  • 2.
  • 3.
  • 4.
  • 5. THE MOTIVATION PROCESS (Exhibit 16.1) 16.5 © 2003 Pearson Education Canada Inc. Unsatisfied Need Satisfied Need Search Behavior Drives Tension Reduction of Tension
  • 6.
  • 7. MASLOW’S HIERARCHY OF NEEDS (Exhibit 16.2) © 2003 Pearson Education Canada Inc. 16.7 Physiological Safety Social Esteem Self- Actualization
  • 8.
  • 9.
  • 11. CONTRASTING VIEWS OF SATISFACTION-DISSATISFACTION (Exhibit 16.4) Satisfaction No Satisfaction No Dissatisfaction Dissatisfaction Motivators Hygienes Satisfaction Dissatisfaction Herzberg’s View Traditional View 16.11 © 2003 Pearson Education Canada Inc.
  • 12.
  • 13.
  • 14.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21. JOB CHARACTERISTICS MODEL(Exhibit 16.6) Core Job Dimensions Skill Variety Task Identity Task Significance Autonomy Feedback Experienced meaningfulness of the work Experienced responsibility for outcomes of work Knowledge of the actual results of the work Critical Psychological States High Internal Work Motivation High-Quality Work Performance High Satisfaction with the Work Low Absenteeism and Turnover Personal and Work Outcomes © 2003 Pearson Education Canada Inc. 16.21 Strength of Employee Growth Need
  • 22. GUIDELINES FOR JOB REDESIGN (Exhibit 16.7) Core Job Dimensions Suggested Actions Opening Feedback Channels Combining Tasks Task Identity Skill Variety Forming Natural Work Units Task Significance Load Vertically Autonomy Forming Natural Work Units Feedback © 2003 Pearson Education Canada Inc. 16.22
  • 23.
  • 24. EQUITY THEORY (Exhibit 16.8) 16.24
  • 25.
  • 26.
  • 27. SIMPLIFIED EXPECTANCY MODEL (Exhibit 16.9) © 2003 Pearson Education Canada Inc. 16.27 Individual Effort Individual Performance A Organizational Rewards B Individual Goals C A = Effort-performance linkage B = Performance-reward linkage C = Attractiveness
  • 28.
  • 29. INTEGRATING CONTEMPORARY THEORIES OF MOTIVATION (Exhibit 16.10) 16.29
  • 30.
  • 31.
  • 32.
  • 33.
  • 34.
  • 35. FROM THEORY TO PRACTICE © 2003 Pearson Education Canada Inc. 16.35 Recognize individual differences Ensure that goals are perceived as attainable Check the system for equity Individualize rewards Link rewards to performance Suggestions for Motivating Employees Use goals Don’t ignore money Match people to jobs

Editor's Notes

  1. 1