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Motivating Employees: Myths & Realities


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Motivating Employees Myths and Realities
Motivation comes in many different shapes and sizes. How you motivate yourself does not apply to others. In a Jeopardy style game show format, learn myths and realities about motivation. Attend this session and learn different methods to motivate your team members with little or no budget. Takeaways Eddie will discuss are lessons learned, successes and failures. He will provide exercises for you to use your creative minds to leave with ideas to take back to your organization.

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Motivating Employees: Myths & Realities

  1. 1. UniversityofMiamiUniversityofMiami Motivating Employees Myths and Realities Eddie Vidal Service Desk Manager, UMIT August 22, 2013
  2. 2. UniversityofMiamiUniversityofMiami Now What?
  3. 3. UniversityofMiamiUniversityofMiami Motivation • What gets you up in the morning? • What keeps you up at night?
  4. 4. UniversityofMiamiUniversityofMiami Definitions • Motivation – is the driving force by which humans achieve their goals. – Intrinsic motivation refers to motivation that is driven by an interest or enjoyment in the task itself, and exists within the individual rather than relying on any external pressure – Extrinsic motivation comes from outside of the individual. Common extrinsic motivations are rewards like money and grades, coercion and threat of punishment
  5. 5. UniversityofMiamiUniversityofMiami What Motivates You? • Career Development/Success • Comfort/Relaxation • Health/Balance/Energy • Influence/Leadership • Learning/Knowledge/ Discovery • Materials/Possessions • Recognition/Praise • Security/Money/Home • Social/Affiliation/Popularity /Acceptance • Status/Prestige/Stand Out/Reputation • Task Accomplishment/Problem Solving/Achievement • Teaching/Guiding Others • Vitality/Energy • Others?
  6. 6. UniversityofMiamiUniversityofMiami
  7. 7. UniversityofMiamiUniversityofMiami Motivating your Team • Thank You cards • Tools/Toys for their job • Time Off • Rewards and Recognition Program? • No Budget , now what? • Posters
  8. 8. UniversityofMiamiUniversityofMiami
  9. 9. UniversityofMiamiUniversityofMiami
  10. 10. Solve My Problem How do I find time to motivate my team members? Champagne Appreciation on a Beer Budget 1 2 3
  11. 11. UniversityofMiamiUniversityofMiami Myths/Realities Successes Failures/ Demotivators $100 $100 $100 $300 $300 $300 $500 $500 $500
  12. 12. UniversityofMiamiUniversityofMiami Myths/Realities $100 "I can motivate people" Not really -- they have to motivate themselves. You can't motivate people anymore than you can empower them. Employees have to motivate and empower themselves. However, you can set up an environment where they best motivate and empower themselves. The key is knowing how to set up the environment for each of your employees.
  13. 13. UniversityofMiamiUniversityofMiami Myths/Realities $300 "Money is a good motivator" Not really. Certain things like money, a nice office and job security can help people from becoming less motivated, but they usually don't help people to become more motivated. A key goal is to understand the motivations of each of your employees.
  14. 14. UniversityofMiamiUniversityofMiami Myths/Realities $500 "Fear is a damn good motivator" Fear is a great motivator -- for a very short time. That's why a lot of yelling from the boss won't seem to "light a spark under employees" for a very long time.
  15. 15. UniversityofMiamiUniversityofMiami Successes $100 Benefits to the Organization • Increased Performance • Increased focus on Organizational Objectives • Increased Job Satisfaction • Reduced Cost of Industrial Conflict and Absenteeism
  16. 16. UniversityofMiamiUniversityofMiami Successes $300 • How well do you know your employees? – Family, kids, names – Hobbies – Values – Birthdays – Recognition Publicly or Privately – Career Goals, cover for you when out? • Share some success stories
  17. 17. UniversityofMiamiUniversityofMiami Successes $500 • Do you use metrics to motivate your team? – What metrics do you use? – Did metrics help you motivate your team? – Did metrics de-motivate your team? – Did it improve performance? – Any pitfalls because of competitiveness? – Is quality being addressed?
  18. 18. UniversityofMiamiUniversityofMiami Failures $100 • What has your boss done to de-motivate you? • How do you avoid doing the same thing? • Do you know what actually led to this? • If you see yourself going down this same path how do you stop?
  19. 19. UniversityofMiamiUniversityofMiami Failures $300 Share your biggest failure when leading a team member, but more importantly, what did you learn from it?
  20. 20. UniversityofMiamiUniversityofMiami Failures $500 • Goals are de-motivating when they are: – Non-specific and ambiguous – Either impossible or to easy to achieve – Not reviewed or measured – Inflexible in times of change – Imposed without consultation
  21. 21. UniversityofMiamiUniversityofMiami Myths or Reality "I know what motivates me, so I know what motivates my employees" Not really. Different people are motivated by different things. I may be greatly motivated by earning time away from my job to spend more time my family. You might be motivated much more by recognition of a job well done. People are not motivated by the same things. Again, a key goal is to understand what motivates each of your employees.
  22. 22. UniversityofMiamiUniversityofMiami Myths or Reality "Increased job satisfaction means increased job performance" Research shows this isn't necessarily true at all. Increased job satisfaction does not necessarily mean increased job performance. If the goals of the organization are not aligned with the goals of employees, then employees aren't effectively working toward the mission of the organization.
  23. 23. UniversityofMiamiUniversityofMiami Goals • Goals are motivating when they are: – Specific – Measurable – Challenging but attainable – Flexible when required – Accepted by the employee
  24. 24. UniversityofMiamiUniversityofMiami The New Reality • Motivation 1.0 – Survival • Motivation 2.0 – Carrot and Stick Theory
  25. 25. UniversityofMiamiUniversityofMiami The New Reality • Motivation 3.0 – Autonomy • Independence • 9 to 5 work schedule, really? – Mastery • Complete Mastery, never reached • Constant learning, opportunities to improve – Purpose • Vocation/Vacation
  26. 26. UniversityofMiamiUniversityofMiami Year is 1996
  27. 27. UniversityofMiamiUniversityofMiami Basic Principles to Remember About Motivation 1. Motivating employees starts with motivating yourself 2. Always work to align goals of the organization with goals of employees 3. Key to supporting the motivation of your employees is understanding what motivates each of them 4. Recognize that supporting employee motivation is a process, not a task 5. Support employee motivation by using organizational systems (for example, policies and procedures) -- don't just count on good intentions Copyright: Carter McNamara, MBA, PhD
  28. 28. UniversityofMiamiUniversityofMiami Steps You Can Take to Support the Motivation of Others 1. Briefly write down the motivational factors that sustain you and what you can do to sustain them 2. Make of list of three to five things that motivate each of your employees 3. Work with each employee to ensure their motivational factors are taken into consideration in your reward systems 4. Have one-on-one meetings with each employee 5. Cultivate strong skills in delegation 6. Reward it when you see it 7. Reward it soon after you see it
  29. 29. UniversityofMiamiUniversityofMiami 7 Tips for Motivating Employees 1. Set a Good Example 2. Focus on Employee Happiness Rather Than Employee Motivating 3. Make Sure Employees Share in the Company’s Success 4. Create a Culture of Autonomy and Agency 5. Encourage Worker to Voice Complaints 6. Take on Volunteer Assignments 7. Get in Touch With Your Inner Start-up Obtained from Inc. Magazine
  30. 30. UniversityofMiamiUniversityofMiami Books • 1001 Ways to Reward your Employees – Bob Nelson • 1001 Ways to Energize your Employees • Who Moved My Cheese? – Spencer Johnson & Ken Blanchard • Raving Fans & Gung Ho – Ken Blanchard • Drive – Daniel Pink – RSA Animate – Drive: The surprising truth about what motivates us – TED Talk
  31. 31. UniversityofMiamiUniversityofMiami Takeaways • What can you bring back to your organization and implement in the next 30 days? – Books? – Metrics? – Goals? – Purpose? • Homework: Ask your employees what motivates them?
  32. 32. UniversityofMiamiUniversityofMiami What Motivates Me? • Service • Uniqueness • Autonomy • Knowledge • Success/Failure
  33. 33. UniversityofMiamiUniversityofMiami Mobile App • Carrot • A Productivity And Social Motivation App With A Sense Of Humor
  34. 34. UniversityofMiamiUniversityofMiami Purpose • What gets you up in the morning? • What keeps you up at night? • If you don’t like one or both of your answers, it opens up a new question: What are you going to do about it?
  35. 35. UniversityofMiamiUniversityofMiami Questions & Discussion • HDI & Fusion Track Chair • HDI & Fusion Conference Speaker • HDI Strategic Advisory Board • President of South Florida HDI Local Chapter • Published in Support World Magazine & HDI Connect • HDI Support Center Manager Certified • ITIL V3 Foundation & OSA Certified • itSMF monthly podcast producer Manager, Medical IT Service Desk 305-439-9240 @eddievidal