1. ROBERT J. MORWOOD
39 Derby Circle, South Burlington, Vermont 05403 802.651.9404
Dear Prospective Employer:
As indicated on my enclosed resume, I am seeking employment as your company’s Desktop Computer
Management Specialist.
Over the last 17 years I have gained extensive experience in customer support with the last 12 years as
the Systems Analysis engineer for the Vermont office branch.
I look forward to the occasion to discuss with you employment opportunities for which I am qualified.
Please contact me at your earliest convenience to schedule an interview.
Thank you very much for taking the time to review my qualifications. I look forward to hearing from you in
the near future.
Sincerely,
Robert J. Morwood

2. ROBERT J. MORWOOD
39 Derby Circle, South Burlington, Vermont 05403 802.651.9404
____________________OBJECTIVE____________________
Employment as the Desktop Computer Management Specialist
__________________SUMMARY__________________
Self-motivated, decisive, multi-skilled professional with 12 years’ experience in desktop computer
management. Highly proficient in computer installations: format, re-image and deployment. Installation of
programs unique to an individual user’s role. Proficient in training new users. Extensive knowledge with
Microsoft Office. Reputation for sound decision making, diligent performance, and quality workmanship in
a highly technical field involving a constantly changing environment.
_______________PROFESSIONAL EXPERIENCE_______________
Active Duty United States Air Force 9/1973 to 10/1993
Superintendent of the communications and computer message systems at Robins AFB, GA. Manager of
the Communications Security and Information Processing Center, Sheppard AFB, TX. Received an
Honorable Discharge in October of 1993.
A&M Software – Technical Support Rep 3/1994 to 9/1996
- Assisted customers with installation of proprietary software
- Answered questions on use and provided customer education
- Answered governmental questions related to the compliance housing rules and regulations
- Assisted customers with making modifications to computer system’s configuration so that the
software ran according to design
Adamant LLC 9/1996 to 12/1997
- Startup company: stress tested newly written software
- Created database of potential customers
- Installed software at new customer locations and provided user level training
RealPage 4/6/1998 to 4/10/2015
- Support Supervisor for the Customer Support department
- Onsite desktop computer maintenance technician for the Vermont office branch: responsible for
the maintenance and support of over 48 desktop computers and laptops
- Local telephony systems rep for the Vermont office branch
- Maintained VoIP desktop phones, as well as a work from home program using Avaya One-X and
VPN
- Primary onsite IT Network rep
- Responsible for maintaining Systems and Facility security. Trained new assigned users and
published a quarterly newsletter on security awareness
- First line computer maintenance support for 6 remote users

3. ROBERT J. MORWOOD
39 Derby Circle, South Burlington, Vermont 05403 802.651.9404
_______________EDUCATION AND TRAINING_______________
Community Collage of the Air Force, Maxwell AFB, AL
Completed 30 credit hours
Graduate Rice Memorial High School, South Burlington, VT
Leadership & Management Training (160 hours)
Total Quality Management (20 hours)
HIPPA certified
_______________COMPUTER MANAGEMENT SKILLS_______________
- Proficiency in Microsoft Operating systems including but not limited to Windows XP, 7, 8 and 8.1
- Microsoft productivity suit 2000 and 2010
- Active Directory User and Computers
- Avaya Systems Administrator
- McAfee Antivirus
- CMS Supervisor
- SalesForce
- ServiceNow HelpDesk ticketing system
- VNC
- Proficient in making CAT 5 patch cables
- As well as many other custom software program installations
Reference available upon request